Podcast
Questions and Answers
A customer inquires about adding a last-minute visit to Disneyland Paris. What is the appropriate consultant response?
A customer inquires about adding a last-minute visit to Disneyland Paris. What is the appropriate consultant response?
- We can check availability and arrange it with an additional cost to accommodate the request.
- The customer must cancel their existing package and rebook with the Disneyland Paris add-on.
- No additional tours can be added once the package is booked. (correct)
- All extra tours must be planned before departure to ensure logistical coordination.
Which of the following landmarks is featured in Freiburg as part of the itinerary?
Which of the following landmarks is featured in Freiburg as part of the itinerary?
- Bachle Waterways
- Münsterplatz
- Freiburg Cathedral (correct)
- Schlossberg Tower
A customer expresses dissatisfaction with the shopping selections in Paris. Which response offers the best solution?
A customer expresses dissatisfaction with the shopping selections in Paris. Which response offers the best solution?
- Shopping preferences should have been decided earlier in the booking process.
- No changes can be made to the itinerary once it is finalized to ensure smooth logistics.
- While we cannot accommodate specific shopping requests, we can suggest general alternative shopping areas such as La Vallée Village for its range of brands and discounts. (correct)
- This is the best spot we can offer
If a customer asks to skip the Zurich city tour to explore independently, what is the most appropriate response from the consultant?
If a customer asks to skip the Zurich city tour to explore independently, what is the most appropriate response from the consultant?
What historic site in Brussels is specifically included in the city tour?
What historic site in Brussels is specifically included in the city tour?
What transport mode is utilized for traveling between countries in the Europe 6-country tour package?
What transport mode is utilized for traveling between countries in the Europe 6-country tour package?
Which city on the Europe 6-country tour features an overnight cruise as part of the accommodation?
Which city on the Europe 6-country tour features an overnight cruise as part of the accommodation?
Which Swiss landmark, famous for its wooden bridge, is a featured attraction of the tour?
Which Swiss landmark, famous for its wooden bridge, is a featured attraction of the tour?
A customer complains that the overnight cruise in Amsterdam was not as luxurious as expected. How should the consultant appropriately respond?
A customer complains that the overnight cruise in Amsterdam was not as luxurious as expected. How should the consultant appropriately respond?
Which of the following is most likely NOT included in the Europe 6 countries package?
Which of the following is most likely NOT included in the Europe 6 countries package?
Considering the tour's inclusions, what would be the total cost for an adult package and a child with a bed, assuming both are at their minimum price?
Considering the tour's inclusions, what would be the total cost for an adult package and a child with a bed, assuming both are at their minimum price?
If a customer wishes to arrive in Europe a day early, which of the following would they likely need to arrange themselves?
If a customer wishes to arrive in Europe a day early, which of the following would they likely need to arrange themselves?
A family of four (2 adults, 2 children needing beds) wants to book the tour. What is the minimum deposit required for the entire family?
A family of four (2 adults, 2 children needing beds) wants to book the tour. What is the minimum deposit required for the entire family?
How would the total tour cost change for a solo traveler wanting a single room throughout the trip?
How would the total tour cost change for a solo traveler wanting a single room throughout the trip?
Given the included transport and the typical itinerary, what is one potential out-of-pocket expense related to transportation a traveler might incur?
Given the included transport and the typical itinerary, what is one potential out-of-pocket expense related to transportation a traveler might incur?
If a customer is particularly interested in visiting Zaanse Schans, which season whould they come to visit?
If a customer is particularly interested in visiting Zaanse Schans, which season whould they come to visit?
What is one reason why knowing the full payment deadline is critical for both the customer and the tour operator?
What is one reason why knowing the full payment deadline is critical for both the customer and the tour operator?
If a family prefers hotels with family suites, how should the consultant manage their expectations based on the standard package?
If a family prefers hotels with family suites, how should the consultant manage their expectations based on the standard package?
A customer is very particular about hotel brands and wants to know the exact hotel in each city before booking. What is the most appropriate response, given the package details?
A customer is very particular about hotel brands and wants to know the exact hotel in each city before booking. What is the most appropriate response, given the package details?
Considering the standard Europe 6-country tour package, which of these represents the minimum cost for an adult?
Considering the standard Europe 6-country tour package, which of these represents the minimum cost for an adult?
These airline is utilized for the standard 'Europe 6-country tour' package except
These airline is utilized for the standard 'Europe 6-country tour' package except
For a child needing their own bed, what is the upper price limit for the 'Europe 6-country tour' package?
For a child needing their own bed, what is the upper price limit for the 'Europe 6-country tour' package?
If a solo traveler requests a single room for the duration of the 'Europe 6-country tour', what additional surcharge will they incur?
If a solo traveler requests a single room for the duration of the 'Europe 6-country tour', what additional surcharge will they incur?
How many nights of accommodation are provided in the standard 'Europe 6-country tour' package?
How many nights of accommodation are provided in the standard 'Europe 6-country tour' package?
Which of these shopping destinations is a featured stop on the 'Europe 6-country tour' itinerary?
Which of these shopping destinations is a featured stop on the 'Europe 6-country tour' itinerary?
What primary mode of transportation is utilized for travel between countries on the 'Europe 6-country tour'?
What primary mode of transportation is utilized for travel between countries on the 'Europe 6-country tour'?
Which major European capital serves as the starting point for the 'Europe 6-country tour'?
Which major European capital serves as the starting point for the 'Europe 6-country tour'?
What is the amount of the deposit required per person when booking the 'Europe 6-country tour'?
What is the amount of the deposit required per person when booking the 'Europe 6-country tour'?
Which famous bridge in London is a designated photo stop on the 'Europe 6-country tour' itinerary?
Which famous bridge in London is a designated photo stop on the 'Europe 6-country tour' itinerary?
Which well-known Dutch village is a highlighted attraction in the 'Europe 6-country tour' itinerary?
Which well-known Dutch village is a highlighted attraction in the 'Europe 6-country tour' itinerary?
Which iconic landmark is featured during the Paris segment of the 'Europe 6-country tour'?
Which iconic landmark is featured during the Paris segment of the 'Europe 6-country tour'?
What type of cruise experience is included as part of the Paris itinerary in the 'Europe 6-country tour'?
What type of cruise experience is included as part of the Paris itinerary in the 'Europe 6-country tour'?
When in Brussels, which historic site is visited as part of the included city tour?
When in Brussels, which historic site is visited as part of the included city tour?
Which charming Swiss town is featured in the 'Europe 6-country tour'?
Which charming Swiss town is featured in the 'Europe 6-country tour'?
Which landmark can be found in Freiburg as part of the 'Europe 6-country tour' itinerary?
Which landmark can be found in Freiburg as part of the 'Europe 6-country tour' itinerary?
In which European city does the 'Europe 6-country tour' offer an optional excursion to Mount Titlis?
In which European city does the 'Europe 6-country tour' offer an optional excursion to Mount Titlis?
Which Swiss landmark, known for its historic wooden bridge, is visited on the 'Europe 6-country tour'?
Which Swiss landmark, known for its historic wooden bridge, is visited on the 'Europe 6-country tour'?
Which country is the final stop on the 'Europe 6-country tour' before returning home?
Which country is the final stop on the 'Europe 6-country tour' before returning home?
What is the additional cost for a solo traveler requesting a single room throughout the 'Europe 6-country tour'?
What is the additional cost for a solo traveler requesting a single room throughout the 'Europe 6-country tour'?
What rooming configuration is standard for most travelers in the 'Europe 6-country tour' package?
What rooming configuration is standard for most travelers in the 'Europe 6-country tour' package?
Which of the following expenses is typically NOT included within the 'Europe 6-country tour' package?
Which of the following expenses is typically NOT included within the 'Europe 6-country tour' package?
What is the typical hotel star rating offered throughout the 'Europe 6-country tour' package?
What is the typical hotel star rating offered throughout the 'Europe 6-country tour' package?
Which of the following is generally covered within the 'Europe 6-country tour' package?
Which of the following is generally covered within the 'Europe 6-country tour' package?
Which of the following is typically NOT included in the 'Europe 6-country tour' package, requiring travelers to budget separately?
Which of the following is typically NOT included in the 'Europe 6-country tour' package, requiring travelers to budget separately?
What is the stated baggage allowance for the 'Europe 6-country tour' package?
What is the stated baggage allowance for the 'Europe 6-country tour' package?
Within what time frame before the departure date must full payment for the 'Europe 6-country tour' be completed?
Within what time frame before the departure date must full payment for the 'Europe 6-country tour' be completed?
Which of the listed options represents an activity that would incur an additional cost beyond the standard 'Europe 6-country tour' package?
Which of the listed options represents an activity that would incur an additional cost beyond the standard 'Europe 6-country tour' package?
What is the minimum number of travelers required for the 'Europe 6-country tour' to proceed?
What is the minimum number of travelers required for the 'Europe 6-country tour' to proceed?
Flashcards
Minimum adult package price?
Minimum adult package price?
The minimum price for an adult package is RM9,797.
Airline for Europe package?
Airline for Europe package?
Turkish Airlines is the airline used for the Europe package.
Maximum child price with bed?
Maximum child price with bed?
The maximum price for a child with a bed is RM10,397.
Single room additional charge?
Single room additional charge?
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Nights in Europe package?
Nights in Europe package?
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Major shopping outlet?
Major shopping outlet?
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Inter-country transport mode?
Inter-country transport mode?
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First city on tour?
First city on tour?
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City with cruise transfer?
City with cruise transfer?
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Deposit per person?
Deposit per person?
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London Bridge Photo Stop?
London Bridge Photo Stop?
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Dutch village in itinerary?
Dutch village in itinerary?
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Iconic Paris Landmark?
Iconic Paris Landmark?
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Paris cruise tour?
Paris cruise tour?
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Historic Brussels Site?
Historic Brussels Site?
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Scenic Swiss Town?
Scenic Swiss Town?
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Freiburg Landmark?
Freiburg Landmark?
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Mount Titlis visit from?
Mount Titlis visit from?
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Swiss Landmark Bridge?
Swiss Landmark Bridge?
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Final Country?
Final Country?
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Hotel for London stay?
Hotel for London stay?
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City with cruise accommodation?
City with cruise accommodation?
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Nights in accommodation?
Nights in accommodation?
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Type of rooming?
Type of rooming?
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Hotel confirmation timing?
Hotel confirmation timing?
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Not included in package?
Not included in package?
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City near shopping?
City near shopping?
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Family rooming option?
Family rooming option?
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Hotel type included?
Hotel type included?
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Included baggage allowance?
Included baggage allowance?
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What's excluded in package?
What's excluded in package?
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Covered transport type?
Covered transport type?
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What is the baggage allowance?
What is the baggage allowance?
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Included Activity?
Included Activity?
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Payment Deadline?
Payment Deadline?
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Additional cost activity?
Additional cost activity?
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Package inclusion?
Package inclusion?
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Minimum travelers?
Minimum travelers?
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Specifically included feature?
Specifically included feature?
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Cruise Complaint Response?
Cruise Complaint Response?
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Shopping Outlet Complaint Response?
Shopping Outlet Complaint Response?
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Skipping Zurich tour response?
Skipping Zurich tour response?
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Last-minute Disneyland request?
Last-minute Disneyland request?
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Study Notes
Unique Selling Points
- Minimum price for an adult package: RM9,797.
- The airline for the Europe package is Turkish Airlines.
- Maximum price for a child with a bed: RM9,397.
- Additional charge for a single room: RM2,000.
- The Europe 6-country package includes 8 nights.
- La Vallée Village is a major shopping outlet included in the itinerary.
- Private bus is the transport mode for inter-country travel.
- London is the first major European capital on the tour.
- Amsterdam features an overnight cruise transfer.
- The required deposit per person is RM700.
Itinerary & Key Attractions
- Tower Bridge is visited for a photo opportunity in London.
- Zaanse Schans is a famous Dutch village included in the itinerary.
- The Eiffel Tower is an iconic European landmark visited in Paris.
- A Paris River Cruise is included in Paris.
- Grand Place is a historic site featured in the Brussels city tour.
- Lucerne is a scenic Swiss town included in the tour.
- Freiburg Cathedral is a landmark in Freiburg included in the itinerary.
- Engelberg is a European city offering an optional visit to Mount Titlis.
- Chapel Bridge is a Swiss landmark famous for its wooden bridge.
- Switzerland is the final European destination before returning home.
Accommodation
- Wembley International Hotel is listed for the London stay.
- Amsterdam features an overnight cruise as accommodation.
- The accommodation includes 7 nights.
- Additional charge for a single room is RM2,500.
- Double or triple sharing rooming is provided for the Europe package.
- The exact hotel location is confirmed 1 month before.
- Tipping Fee is not included in the package.
- Paris hotels offer proximity to major shopping districts.
- Connecting rooms are an alternative rooming option for families.
- 3-star hotels are included throughout the package.
Inclusion and Exclusion
- A 25/30 kg baggage allowance is included in the package.
- Tipping Fee is not included in the package.
- Private coach is the type of transport covered in the package.
- The baggage allowance included is 25/30kg + 7kg hand luggage.
- Paris River Cruise is an included activity.
Other
- Full payment deadline before departure is 45 days.
- The Mount Titlis Cable Car Ride is an additional cost.
- Laundry Service is covered by the package.
- The minimum number of travelers required for the trip is 10.
- Admission Fees to All Listed Attractions is specifically included in the itinerary.
Common Objections / FAQs
- Regarding a customer complaint about the overnight cruise in Amsterdam not being as luxurious as expected The cruise accommodation is comfortable and convenient for inter-country travel with standard amenities.
- If a customer is unhappy with the shopping outlet selections in Paris, it can be explained that La Vallée Village is chosen for its range of brands and discounts. Alternative shopping areas can be suggested.
- If a customer wants to skip the Zurich city tour and explore on their own, they can do so but must arrange their own transport and meet the group at a designated time.
- If a customer wants to add a last-minute visit to Disneyland Paris, availability can be checked and arranged with an additional cost.
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