Podcast
Questions and Answers
What is the meaning of 'adverse event' according to the ACSQHC Australian Open Disclosure Framework?
What is the meaning of 'adverse event' according to the ACSQHC Australian Open Disclosure Framework?
- An incident that resulted in a positive outcome for the patient
- An incident in which a patient experienced a minor inconvenience
- An incident in which a patient was dissatisfied with their healthcare provider
- An incident in which a patient was harmed during healthcare (correct)
What is a key aspect of good practice when a concern or complaint is raised by a patient?
What is a key aspect of good practice when a concern or complaint is raised by a patient?
- Blaming the patient for their complaint
- Avoiding resolutions and prolonging the issue
- Ignoring the patient's concerns to avoid conflict
- Providing information about the complaints system (correct)
How should healthcare professionals handle complaints or notifications made to regulators like the National Board/Ahpra?
How should healthcare professionals handle complaints or notifications made to regulators like the National Board/Ahpra?
- Avoid any communication with the regulatory body
- Work cooperatively with the regulator to provide a prompt, open and constructive response (correct)
- Shift blame to other healthcare professionals
- Deny any wrongdoing immediately
What should be done to ensure that a complaint or notification does not adversely affect a patient's care?
What should be done to ensure that a complaint or notification does not adversely affect a patient's care?
Why is it important for healthcare professionals to comply with relevant complaints and notifications legislation?
Why is it important for healthcare professionals to comply with relevant complaints and notifications legislation?
When providing information about work history, good practice includes:
When providing information about work history, good practice includes:
What duty of care do you have if you discover an unrecognised, serious health issue during an assessment?
What duty of care do you have if you discover an unrecognised, serious health issue during an assessment?
When giving evidence, why is it important to make clear the limits of your knowledge?
When giving evidence, why is it important to make clear the limits of your knowledge?
What action should you take before signing a report or certificate?
What action should you take before signing a report or certificate?
Why is it crucial for registered health practitioners to be honest when writing reports and certificates?
Why is it crucial for registered health practitioners to be honest when writing reports and certificates?
What does good practice entail when preparing or signing documents and reports?
What does good practice entail when preparing or signing documents and reports?
Which statement best describes the authority given to some practitioners to sign documents like sickness certificates?
Which statement best describes the authority given to some practitioners to sign documents like sickness certificates?
What should you do if you discover an unrecognised, serious health issue during an assessment?
What should you do if you discover an unrecognised, serious health issue during an assessment?
What is a key element of good practice when providing information about work history?
What is a key element of good practice when providing information about work history?
Why is it essential for healthcare professionals to make clear the limits of their knowledge when giving evidence?
Why is it essential for healthcare professionals to make clear the limits of their knowledge when giving evidence?
