Podcast
Questions and Answers
What is the next step in the deletion process after a DEL request is successfully received?
What is the next step in the deletion process after a DEL request is successfully received?
- Send customer to IntCO (correct)
- Close the ticket in CS tool
- Delete the profile immediately
- Redebit customer without confirmation
In the deletion process, what action is taken if the automatic payment tries fail?
In the deletion process, what action is taken if the automatic payment tries fail?
- Customer is not sent anywhere
- Customer is sent to IntCO (correct)
- Profile is deleted immediately
- Customer is sent to EXTCO
What does the 'Close the ticket as 'AA DEL confirmation from admin'' signify in the DEL process?
What does the 'Close the ticket as 'AA DEL confirmation from admin'' signify in the DEL process?
- Profile will be deleted immediately
- Automatic payment tries will cease
- Deletion process is on hold
- Admin has confirmed the deletion (correct)
What happens if a customer agrees to deletion in the admin DEL process?
What happens if a customer agrees to deletion in the admin DEL process?
In the REDEBIT status DEL request, what is the consequence of 'ADM continues' appearing in the log?
In the REDEBIT status DEL request, what is the consequence of 'ADM continues' appearing in the log?
What must a customer do if they want their profile deleted but still owe a debt?
What must a customer do if they want their profile deleted but still owe a debt?
Which status indicates that a DEL request from reg email, attachment, fax, or letter with reg email has been received?
Which status indicates that a DEL request from reg email, attachment, fax, or letter with reg email has been received?
What action should be taken in admin if a DEL request while in INTCO/EXTCO has been received?
What action should be taken in admin if a DEL request while in INTCO/EXTCO has been received?
What is the consequence of deleting a profile while the customer still owes a debt to INTCO/EXTCO?
What is the consequence of deleting a profile while the customer still owes a debt to INTCO/EXTCO?
What occurs to the automatic payment attempts if all redebit attempts fail during the deletion process?
What occurs to the automatic payment attempts if all redebit attempts fail during the deletion process?
