Escalations & Bugs Queue 1.1 Processes Quiz
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Questions and Answers

What is the next step in the deletion process after a DEL request is successfully received?

  • Send customer to IntCO (correct)
  • Close the ticket in CS tool
  • Delete the profile immediately
  • Redebit customer without confirmation
  • In the deletion process, what action is taken if the automatic payment tries fail?

  • Customer is not sent anywhere
  • Customer is sent to IntCO (correct)
  • Profile is deleted immediately
  • Customer is sent to EXTCO
  • What does the 'Close the ticket as 'AA DEL confirmation from admin'' signify in the DEL process?

  • Profile will be deleted immediately
  • Automatic payment tries will cease
  • Deletion process is on hold
  • Admin has confirmed the deletion (correct)
  • What happens if a customer agrees to deletion in the admin DEL process?

    <p>Automatic payment tries will continue</p> Signup and view all the answers

    In the REDEBIT status DEL request, what is the consequence of 'ADM continues' appearing in the log?

    <p>'ADM continues' ensures rebilling attempts continue</p> Signup and view all the answers

    What must a customer do if they want their profile deleted but still owe a debt?

    <p>Inform INTCO/EXTCO about the deletion request</p> Signup and view all the answers

    Which status indicates that a DEL request from reg email, attachment, fax, or letter with reg email has been received?

    <p>'PENDING' status</p> Signup and view all the answers

    What action should be taken in admin if a DEL request while in INTCO/EXTCO has been received?

    <p>'PENDING' status should be changed to 'CONFIRMED'</p> Signup and view all the answers

    What is the consequence of deleting a profile while the customer still owes a debt to INTCO/EXTCO?

    <p>Customer must pay off all debts before deletion</p> Signup and view all the answers

    What occurs to the automatic payment attempts if all redebit attempts fail during the deletion process?

    <p>Automatic payment attempts cease</p> Signup and view all the answers

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