Escalation Instructions

Escalate the case to T1 for the supervisor on duty to handle. (correct)

Direct the customer to submit a new complaint.

Inform the customer that their case will not be escalated.

Close the ticket without any further action.

Ask the supervisor to ignore the ticket.

Inform the customer that their case has been escalated.

Close the ticket and forget about it.

Handle the case promptly and completely. (correct)

Assign the ticket back to an agent for further assistance.

Reach out to sups on Slack using the channel 'support_allquestions'. (correct)

Send an email to request help.

Ignore the issue and hope it resolves itself.

Escalate all cases immediately to avoid further problems.

<p>Each customer’s profile, including loyalty status and tone.</p> Signup and view all the answers

<p>Ensure correct Intercom Complaint Attributes are set.</p> Signup and view all the answers

<p>Take into account each customer’s profile and proceed with necessary steps.</p> Signup and view all the answers

<p>Add a note in Intercom, tagging and assigning the ticket to sups.</p> Signup and view all the answers

<p>To ensure that all interactions are documented and organized properly.</p> Signup and view all the answers

<p>'support_allquestions'</p> Signup and view all the answers