ERP and CRM Systems Functions
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Questions and Answers

What is the main function of an enterprise resource planning (ERP) system?

  • To provide a way to encrypt data transmitted over the internet
  • To provide a framework for managing an organization's IT infrastructure
  • To provide secure remote access to network resources
  • To manage and automate the core business processes of an organization (correct)

    • What is the main function of a data warehouse?

  • To provide a framework for managing an organization's IT infrastructure
  • To provide secure remote access to network resources
  • To store and manage large amounts of data for reporting and analysis (correct)
  • To manage and automate the core business processes of an organization

    • What is the main function of a customer relationship management (CRM) system?

  • To manage and analyze customer interactions and data (correct)
  • To provide a framework for managing an organization's IT infrastructure
  • To manage and automate the core business processes of an organization
  • To provide secure remote access to network resources

    • What is the main function of a content management system (CMS)?

    <p>To create, manage, and modify digital content on a website (correct) (D)</p> Signup and view all the answers

    What is the main function of a business process management (BPM) system?

    <p>To model, automate, and monitor business processes (B)</p> Signup and view all the answers

    What is the main function of an enterprise architecture (EA)?

    <p>To provide a framework for the planning, design, and management of an organization's IT systems and infrastructure (C)</p> Signup and view all the answers

    What is the main purpose of an enterprise information technology architecture?

    <p>To provide a framework for the planning, design, and management of an organization's IT systems and infrastructure (B)</p> Signup and view all the answers

    What are some of the benefits of having a strong enterprise information technology architecture?

    <p>Improved business agility, cost reduction, better alignment with business strategies (D)</p> Signup and view all the answers

    How does enterprise information technology architecture relate to overall business strategy?

    <p>It ensures that IT systems and infrastructure align with and support overall business objectives and strategies (A)</p> Signup and view all the answers

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