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ERP and CRM Systems Functions

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Questions and Answers

What is the main function of an enterprise resource planning (ERP) system?

To provide a way to encrypt data transmitted over the internet
To provide a framework for managing an organization's IT infrastructure
To provide secure remote access to network resources
To manage and automate the core business processes of an organization (correct)

What is the main function of a data warehouse?

To provide a framework for managing an organization's IT infrastructure
To provide secure remote access to network resources
To store and manage large amounts of data for reporting and analysis (correct)
To manage and automate the core business processes of an organization

What is the main function of a customer relationship management (CRM) system?

To manage and analyze customer interactions and data (correct)
To provide a framework for managing an organization's IT infrastructure
To manage and automate the core business processes of an organization
To provide secure remote access to network resources

What is the main function of a content management system (CMS)?

To create, manage, and modify digital content on a website (correct) (D) Signup and view all the answers

What is the main function of a business process management (BPM) system?

To model, automate, and monitor business processes (B) Signup and view all the answers

What is the main function of an enterprise architecture (EA)?

To provide a framework for the planning, design, and management of an organization's IT systems and infrastructure (C) Signup and view all the answers

What is the main purpose of an enterprise information technology architecture?

To provide a framework for the planning, design, and management of an organization's IT systems and infrastructure (B) Signup and view all the answers

What are some of the benefits of having a strong enterprise information technology architecture?

Improved business agility, cost reduction, better alignment with business strategies (D) Signup and view all the answers

How does enterprise information technology architecture relate to overall business strategy?

It ensures that IT systems and infrastructure align with and support overall business objectives and strategies (A) Signup and view all the answers