Podcast
Questions and Answers
What is the purpose of the Equality Act 2010?
What is the purpose of the Equality Act 2010?
To replace existing anti-discrimination laws with a single Act that simplifies the law and strengthens protections against discrimination and inequality.
List three protected characteristics under the Equality Act.
List three protected characteristics under the Equality Act.
Disability, race, and gender reassignment.
What were the Disability Discrimination Acts (DDA) and when were they enacted?
What were the Disability Discrimination Acts (DDA) and when were they enacted?
The DDA consisted of acts from 1995 and 2005 that aimed to protect disabled people from discrimination.
What does direct disability discrimination entail?
What does direct disability discrimination entail?
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What are the three new forms of disability discrimination introduced by the Equality Act?
What are the three new forms of disability discrimination introduced by the Equality Act?
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How did the DDA ensure that disabled people could access goods and services?
How did the DDA ensure that disabled people could access goods and services?
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What significant change was made to the DDA in 2005 regarding specific illnesses?
What significant change was made to the DDA in 2005 regarding specific illnesses?
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How does the Equality Act 2010 differ from previous discrimination laws?
How does the Equality Act 2010 differ from previous discrimination laws?
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What are some ways to make communication easier for people with learning difficulties?
What are some ways to make communication easier for people with learning difficulties?
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What is the main point regarding mental health conditions?
What is the main point regarding mental health conditions?
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What is a common misconception about people with psychiatric disabilities?
What is a common misconception about people with psychiatric disabilities?
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How does the text address potential dangers associated with mental illness?
How does the text address potential dangers associated with mental illness?
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What is the prevalence rate of mental illness in the working population?
What is the prevalence rate of mental illness in the working population?
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When is stress or depression considered disabling?
When is stress or depression considered disabling?
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What are some important considerations when interacting with someone who may have mental health problems?
What are some important considerations when interacting with someone who may have mental health problems?
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What is the recommendation for creating a welcoming environment for people with mental health issues?
What is the recommendation for creating a welcoming environment for people with mental health issues?
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What type of claim could Emma bring against the staff making fun of her stammer?
What type of claim could Emma bring against the staff making fun of her stammer?
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What is the primary purpose of the Equality Act as mentioned in the training module?
What is the primary purpose of the Equality Act as mentioned in the training module?
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What could be the consequence for a taxi firm if they discriminate against a disabled person?
What could be the consequence for a taxi firm if they discriminate against a disabled person?
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What significant change did the Taxis and Private Hire Vehicles (Disabled Persons) Act 2022 introduce?
What significant change did the Taxis and Private Hire Vehicles (Disabled Persons) Act 2022 introduce?
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What kind of vehicles are required to accept the carriage of wheelchair users?
What kind of vehicles are required to accept the carriage of wheelchair users?
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Which group of disabled passengers is excluded from the previous protections under the Equality Act before the amendments?
Which group of disabled passengers is excluded from the previous protections under the Equality Act before the amendments?
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What are taxi and private hire drivers required to do under the amended Equality Act?
What are taxi and private hire drivers required to do under the amended Equality Act?
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Why is it important for local licensing authorities to enforce these new duties?
Why is it important for local licensing authorities to enforce these new duties?
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What responsibilities do transport drivers have towards passengers in wheelchairs according to the Equality Act 2010?
What responsibilities do transport drivers have towards passengers in wheelchairs according to the Equality Act 2010?
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How does the medical model of disability approach the issues faced by disabled individuals?
How does the medical model of disability approach the issues faced by disabled individuals?
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What is the primary perspective of the social model of disability?
What is the primary perspective of the social model of disability?
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What are the consequences for drivers who fail to comply with the mobility assistance requirements?
What are the consequences for drivers who fail to comply with the mobility assistance requirements?
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In what manner should drivers assist passengers who wish to remain in their wheelchairs?
In what manner should drivers assist passengers who wish to remain in their wheelchairs?
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What does the Equality Act 2010 define as reasonable assistance for passengers?
What does the Equality Act 2010 define as reasonable assistance for passengers?
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Why is the medical model of disability criticized in relation to social inclusion?
Why is the medical model of disability criticized in relation to social inclusion?
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How might society change to better accommodate individuals with disabilities based on the social model?
How might society change to better accommodate individuals with disabilities based on the social model?
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What is the definition of 'short stature' as described in the document?
What is the definition of 'short stature' as described in the document?
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Why should you avoid treating an adult of short stature as cute and childlike?
Why should you avoid treating an adult of short stature as cute and childlike?
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What is one important consideration when setting up facilities for individuals of short stature?
What is one important consideration when setting up facilities for individuals of short stature?
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How can effective communication be facilitated with someone of short stature?
How can effective communication be facilitated with someone of short stature?
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What assumption about intelligence should not be made regarding individuals of short stature?
What assumption about intelligence should not be made regarding individuals of short stature?
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What are some potential reasons for speech and language impairments?
What are some potential reasons for speech and language impairments?
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What is meant by specific language difficulties?
What is meant by specific language difficulties?
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How do the difficulties in speech and language development vary among individuals?
How do the difficulties in speech and language development vary among individuals?
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What is a key etiquette point to remember when communicating with someone who has a speech and language impairment?
What is a key etiquette point to remember when communicating with someone who has a speech and language impairment?
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Why is it important not to correct a person who has speech difficulties?
Why is it important not to correct a person who has speech difficulties?
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What strategies can help improve communication with someone who has language impairments?
What strategies can help improve communication with someone who has language impairments?
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How should one approach communication with a person who has learning disabilities?
How should one approach communication with a person who has learning disabilities?
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What assumption should you avoid making regarding a person with a speech issue?
What assumption should you avoid making regarding a person with a speech issue?
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What should you do if you do not understand what a person with a speech impairment has said?
What should you do if you do not understand what a person with a speech impairment has said?
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Why is it crucial to give enough time to someone with speech difficulties?
Why is it crucial to give enough time to someone with speech difficulties?
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What is a fundamental belief one should hold when communicating with someone with learning disabilities?
What is a fundamental belief one should hold when communicating with someone with learning disabilities?
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Study Notes
Disability Awareness Training for Taxi & Private Hire Drivers
- Equo is a trading name of Inclu Consulting Ltd.
- Version 2 (November 2022) includes a section on the Taxi and Private Hire Vehicles (Disabled Persons) Act 2022.
- This training is a collaboration with Tunbridge Wells Borough Council, Sevenoaks District Council, and Maidstone Borough Council.
Definitions of Disability
- The Equality Act 2010 replaced the Disability Discrimination Acts and protects against discrimination based on characteristics like disability.
- Disability is defined as a physical or mental impairment with a substantial and long-term negative impact on everyday activities (lasting 12 months or more).
- Normal daily activities include eating, washing, walking, and shopping.
- Key capacities protected under the act include mobility, manual dexterity, speech, hearing, eyesight, and memory.
Discrimination
- Discrimination occurs when someone is treated less favorably than another solely because of their disability.
- Common sense plays a significant role in recognizing potential discrimination.
- Exceptions exist for circumstances where changes required for a disabled person would fundamentally alter a business's operations (e.g. adjustments to a nightclub's ambiance for a visually impaired person).
- Health and safety concerns can be valid but must not single out disabled customers for exclusion.
- Associative discrimination involves discriminating against someone because they associate with a disabled person.
- Discrimination by perception involves discrimination because others perceive someone as having a disability.
Getting in on the Act
- The Equality Act 2010 simplifies discrimination laws from previous acts, removing inconsistencies.
- Protected characteristics under the Act include disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
- The Act covers businesses and public sector organizations needing to be accessible to disabled people.
Discrimination Arising From Disability
- Discrimination occurs when a disabled person is treated unfavorably due to something connected with their disability that cannot be justified.
- This differs from direct discrimination where a person is treated unfavorably due to their disability itself.
Indirect Disability Discrimination
- Indirect discrimination occurs when a policy or practice disadvantages disabled people, even if applied equally to everyone.
- The policy/practice must be legitimate and reasonable, not unreasonably discriminatory
Access to your premises
- Ensuring suitable external and internal access for visitors, employees, and potential employees with disabilities is crucial.
- "Reasonable adjustments" are necessary, considering financial constraints.
- Most common concerns relate to wheelchair access.
- Consulting with guidelines on building regulations/standards (like Part M of the Building Regulations, BS8300:2009) is mandatory to make appropriate alterations and ensure accessibility.
- Planning adjustments is recommended for frequently visited areas.
Employment
- The Equality Act 2010 outlines rights for disabled employees and how to incorporate disability considerations into work activities.
- Previous acts were more restrictive, and this update enhances accessibility for disabled individuals (e.g. moving their wheelchair into specific positions for greater comfort and safety).
- Reasonable accommodations are necessary under this act.
Visual Impairment
- Visual impairments cover a wide range of sight loss, from gradual decline to complete vision loss.
- Basic etiquette includes clear introductions, identifying yourself, and using descriptive language.
- Guide dogs or assistance dogs should be respected as vital "assistants" and not disturbed.
- Medical exemptions permitting the lack of assistance may apply in certain circumstances.
- Communicating clearly with the visually impaired is crucial.
Mobility Impairment
- Mobility impairments cover physical limitations related to movement.
- A person with a mobility impairment may not always use a wheelchair.
- Establishing eye level and maintaining appropriate personal space are crucial.
- Providing assistance in entering or exiting a vehicle or facility is crucial, without unnecessary intrusion.
Hearing Impairments
- Hearing loss affects a significant portion of the population, particularly older adults.
- Communication with those with hearing impairments may require modifications including lip reading, clear speech, visual aids, and interpreters..
- Understanding that lip reading isn't always perfect.
- Asking the person if they prefer to use sign language as a primary communication method.
Disfigurement
- Disfigurement is deeply and persistently harmed appearance due to a disease, birth defect, or wound.
- Body disfigurements need to be treated with sensitivity and respect.
- Do not stare or act uncomfortably, and refrain from asking intrusive questions; instead communicate easily and politely.
Short Stature
- Short stature refers to a person's height substantially below average.
- Avoid patronizing behaviors, such as patting on the head; instead, ensure items are within easy reach for those with shorter height.
- Remember that people with short stature are not automatically incapable or intellectually disabled
Speech & Language Impairments
- Speech and language impairments can range from mild to severe and stem from varied causes.
- Do not attempt to correct or finish the person's sentences, encourage direct communication instead.
- Ensure clarity, patience and avoid distractions when communicating.
- Consider the possibility of requiring assistance or a language interpreter for assistance with communication
Learning Disabilities
- Learning disabilities encompass various difficulties in learning and understanding.
- Adapt language, explain things multiple times, and use visual aids where helpful.
- Be approachable and understanding, avoiding presumptions about the person's capability or intelligence.
Mental Health
- Mental health conditions may manifest in varying ways, often silently. Do not assume people with mental health conditions are more prone to violence.
- Be patient and non-judgmental; respect personal space and provide support with calm, understanding and clear language.
Assistance Dogs
- The new law also covers assistance dogs for a multitude of disabilities.
- Service providers have a legal duty to allow access for assistance dogs.
- Medical exemptions might exist to refuse service for certain medical conditions.
- Remember that assistance dogs require attention to remain in a positive and helpful state of mind during service to their owners.
Safe Transportation of Wheelchairs
- Safety and appropriate transportation of wheelchairs is essential for customers with disabilities.
- Drivers need to correctly secure wheelchairs to ensure the safety of the user and other passengers..
- Consider vehicle suitability, weather conditions, and potential hazards.
- Wheelchair restraints are paramount for safety, comfort and security for both passenger and driver.
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Description
Explore the key aspects of the Equality Act 2010, including its purpose and the protected characteristics it covers. This quiz also delves into the history of disability discrimination laws, their evolution, and the current understanding of mental health conditions. Test your knowledge on how these laws impact accessibility and communication for disabled individuals.