Podcast
Questions and Answers
What is one responsibility of employees regarding health and safety?
What is one responsibility of employees regarding health and safety?
An employee is allowed to discriminate against colleagues under certain circumstances.
An employee is allowed to discriminate against colleagues under certain circumstances.
False
What is the time frame in which an employee must take legal action to an employment tribunal following an incident?
What is the time frame in which an employee must take legal action to an employment tribunal following an incident?
3 months
The _____ Act legally protects people from discrimination in the workplace.
The _____ Act legally protects people from discrimination in the workplace.
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Match the following acts with their purpose:
Match the following acts with their purpose:
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Which of these is NOT one of the nine Protected Characteristics under the Equality Act 2010?
Which of these is NOT one of the nine Protected Characteristics under the Equality Act 2010?
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Maternity pay is a right guaranteed by employment laws.
Maternity pay is a right guaranteed by employment laws.
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What is the purpose of the Advisory, Conciliation and Arbitration Service (ACAS)?
What is the purpose of the Advisory, Conciliation and Arbitration Service (ACAS)?
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Statutory _____ Pay is provided to employees during sickness.
Statutory _____ Pay is provided to employees during sickness.
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What should an employee record when making a claim under the Equality Act 2010?
What should an employee record when making a claim under the Equality Act 2010?
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What is one of the main purposes of a Trade Union?
What is one of the main purposes of a Trade Union?
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Consumers have the right to a full refund if they change their mind about a purchase.
Consumers have the right to a full refund if they change their mind about a purchase.
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What is the law that protects consumers from faulty goods?
What is the law that protects consumers from faulty goods?
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A Trade Union often engages in __________ with employers.
A Trade Union often engages in __________ with employers.
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Match the following consumer rights with their descriptions:
Match the following consumer rights with their descriptions:
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What type of assistance may a Trade Union provide to its members?
What type of assistance may a Trade Union provide to its members?
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The Advertising Standards Authority (ASA) is responsible for regulating consumer rights directly.
The Advertising Standards Authority (ASA) is responsible for regulating consumer rights directly.
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What should you check if you need to complain about a faulty product?
What should you check if you need to complain about a faulty product?
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The __________ aims to make the law clearer for consumers and businesses.
The __________ aims to make the law clearer for consumers and businesses.
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What do consumers need to present when returning faulty items?
What do consumers need to present when returning faulty items?
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Study Notes
Employee Responsibilities
- Take reasonable care for your health and safety, and the safety of others.
- Fulfill job description duties.
- Adhere to the company code of conduct (e.g., honesty, appropriate behavior).
- Be punctual.
- Report absences promptly.
- Avoid discrimination against coworkers or service users.
Protected Characteristics (Equality Act 2010)
- Age
- Disability
- Gender reassignment
- Marriage or civil partnership
- Pregnancy and maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
Making a Claim Under the Equality Act 2010
- Document events (dates, times, descriptions).
- Seek advice from ACAS, a trade union, or a lawyer.
- Attempt informal negotiation with the employer (with support if needed).
- Follow company grievance procedure for formal complaints.
- Consider legal action (employment tribunal) within three months of the event.
Employment Tribunals
- Settle employment disputes.
- Decide on cases of unfair treatment (e.g., discrimination, unfair dismissal).
- One of 130 tribunal types in the UK.
Employment Rights
- Minimum wage
- Maternity pay
- Statutory sick pay
- Holiday pay
- European Working Time Directive
- Health and safety
- Contract of employment
- Freedom from discrimination
History of Employment Laws
- 1970 Equal Pay Act: Equal pay for equal or similar work.
- 1975 Sex Discrimination Act: Prohibits sex-based discrimination.
- 1976 Race Relations Act: Prohibits discrimination based on color, race, nationality, or ethnicity.
- 1988 National Minimum Wage Act: Establishes a minimum wage based on age.
- 1995 Disability Discrimination Act: Prohibits employer discrimination against disabled individuals.
- 2010 Equality Act: Consolidates anti-discrimination protections (replacing previous acts).
Trade Unions
- Organized worker associations protecting and advancing rights.
- Aim for collective goals through negotiations.
Trade Union Services
- Negotiation
- Individual matter representation
- Information and advice
- Education and training
- Member services
- Legal assistance
Consumer Rights and Responsibilities
- Consumers are protected by law from unfair business practices.
- Rights vary depending on purchase method and location.
- Consumer law covers product quality, suitability, and fit for purpose.
- Consumer rights also extend to advertising regulation.
- The Advertising Standards Authority (ASA) regulates UK advertising.
Making a Consumer Complaint
- Initially contact the seller/trader, checking the warranty.
- If unresolved, complain in writing or seek advice from organizations like Citizens Advice.
Consumer Rights (e.g., under Consumer Rights Act 2015)
- Satisfactory quality: Goods last expected time and are free of defects.
- Fit for purpose: Goods suit the described use.
- As described: Goods match the description.
- Remedies include repair, replacement, or a refund.
- Refunds are not always automatic for change of mind.
- Proof of purchase (receipt or bank statement) is needed for returns.
Consumer Responsibilities
- Check suitability before purchasing.
- No right to a refund for change of mind.
- Some shops offer refunds as a goodwill gesture.
Consumer Rights Act 2015
- Clearer consumer rights and easier dispute resolution.
- Alternative Dispute Resolution (ADR) is faster and cheaper than court proceedings.
- Relevant to all consumers and businesses selling directly to them.
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Description
This quiz covers the essential employee responsibilities as outlined in company policy and the protected characteristics under the Equality Act 2010. It also outlines the process of making a claim and the role of employment tribunals in resolving disputes. Test your understanding of these crucial workplace guidelines and legal frameworks.
