EOSA Revision Session - November 2024
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Questions and Answers

What is one of the primary responsibilities of managers within an organization?

  • Conducting customer surveys
  • Planning and decision-making (correct)
  • Human resource recruiting only
  • Setting personal objectives

Which skill set is most critical for top-level managers?

  • Conceptual skills (correct)
  • Administrative skills
  • Interpersonal skills
  • Technical skills

Which of the following theories focuses on the influence of needs on human motivation?

  • Vroom's Expectancy Theory
  • Maslow's Hierarchy of Needs (correct)
  • Herzberg's Two-Factor Theory
  • Adams' Equity Theory

Which strategy is effective in building staff morale?

<p>Offering flexible work options (D)</p> Signup and view all the answers

What is a major impact of organizational culture on effectiveness?

<p>It can enhance or diminish performance (D)</p> Signup and view all the answers

What role does corporate social responsibility play in business?

<p>It promotes ethical practices and sustainability (B)</p> Signup and view all the answers

Which factor exemplifies a macro barrier to effective communication?

<p>Cultural differences (D)</p> Signup and view all the answers

Which characteristic is commonly found in successful entrepreneurs?

<p>Ability to innovate (A)</p> Signup and view all the answers

What is primarily encompassed within an operational plan?

<p>Daily activities and critical milestones (C)</p> Signup and view all the answers

Which of the following best describes a tactical plan?

<p>A strategy to achieve short-to-medium-term objectives (D)</p> Signup and view all the answers

What was one of the tactical strategies utilized by Jio to disrupt the market?

<p>Offering free trials and lower pricing (B)</p> Signup and view all the answers

Which aspect is NOT a benefit of an operational plan?

<p>Financial audits and reviews (B)</p> Signup and view all the answers

What is a key benefit of tactical planning for a company like Jio?

<p>Flexibility to adapt to market changes (A)</p> Signup and view all the answers

How did Jio enhance its customer loyalty?

<p>By providing innovative digital services (C)</p> Signup and view all the answers

What is the first step in dealing with management issues?

<p>Identify (B)</p> Signup and view all the answers

What element is included in the strategic planning process?

<p>Specific action plans for product quality (C)</p> Signup and view all the answers

What is one potential action to take regarding employees unwilling to change?

<p>Terminate employees (D)</p> Signup and view all the answers

Which of the following is a component of Jio's tactical plan with respect to its pricing strategy?

<p>Disruptive pricing through initial free offers (A)</p> Signup and view all the answers

Which of the following is NOT a benefit of promoting diversity and inclusion?

<p>Decreased employee turnover (D)</p> Signup and view all the answers

In the team stages, what does the 'Storming' stage primarily focus on?

<p>Communication and decision-making (D)</p> Signup and view all the answers

Which stage of team development involves the group collaborating effectively towards a common goal?

<p>Norming (C)</p> Signup and view all the answers

What is a primary role of one-on-one meetings in a management context?

<p>To gather information and set expectations (C)</p> Signup and view all the answers

What defines a 'Group' as opposed to a 'Team'?

<p>Individual accountability (D)</p> Signup and view all the answers

What is a common approach to manage difficult employees whose personalities clash?

<p>Address the issues directly (D)</p> Signup and view all the answers

What significant action did the House of Representatives take regarding chocolate labeling?

<p>Mandating that chocolate companies label their products as 'slave-labor free' if proven. (C)</p> Signup and view all the answers

What challenge did Cadbury face in relation to the stigma of child slave labor in chocolate production?

<p>Consumers in the UK associated all chocolate with Cadbury, despite their sourcing practices. (B)</p> Signup and view all the answers

Why did the chocolate industry request an additional two years to implement the protocols for labor standards?

<p>They believed the certification requirements were unrealistic to meet. (C)</p> Signup and view all the answers

What was one of the major logistical issues in tracking compliance with child labor laws on cocoa farms?

<p>Beans from numerous small farms were intermingled before shipment. (A)</p> Signup and view all the answers

What historical action did Cadbury take in 1908 regarding labor practices?

<p>They ended a sourcing relationship that depended on slave labor. (C)</p> Signup and view all the answers

What position did observers believe Cadbury was left in due to the impending confrontation between U.S. government officials and the chocolate industry?

<p>Cadbury, despite improvements, was in a difficult position. (C)</p> Signup and view all the answers

Which factor complicated the implementation of effective labor standards in cocoa production?

<p>The isolation of small farms deep in the bush. (D)</p> Signup and view all the answers

What was a crucial aspect of Cadbury's company culture influenced by its founders?

<p>Attention to the welfare of its workers and sourcing practices. (A)</p> Signup and view all the answers

What is the date and time of the upcoming EOSA?

<p>Wednesday, December 18 @ 9AM (D)</p> Signup and view all the answers

Which of the following areas is NOT listed as a revision area?

<p>Financial accounting (D)</p> Signup and view all the answers

How much is the Participation & Attendance component worth in terms of percentage?

<p>5% (D)</p> Signup and view all the answers

What score corresponds to attending 10 sessions?

<p>4.2 (A)</p> Signup and view all the answers

Which element is included in the next class topics?

<p>Communication (A)</p> Signup and view all the answers

What is one of the Course Learning Outcomes (CLO’s) mentioned?

<p>Identify and outline the evolution of management theories (C)</p> Signup and view all the answers

What total score corresponds to ID# 20245079?

<p>27.9 (C)</p> Signup and view all the answers

What is the maximum attendance score achievable?

<p>5 (D)</p> Signup and view all the answers

Which option correctly states the participation score for attending 6 sessions?

<p>2.5 (D)</p> Signup and view all the answers

Which of the following statements is correct regarding the grades table?

<p>ID# 20244034 achieved the lowest score listed (B)</p> Signup and view all the answers

Which two components are part of the management functions mentioned?

<p>Human resources and organizational resources (C)</p> Signup and view all the answers

What is a key topic included in the next class session?

<p>Entrepreneurship (B)</p> Signup and view all the answers

When is the next class scheduled?

<p>Wednesday, December 18 (D)</p> Signup and view all the answers

What score was earned by ID# 20244823?

<p>39.0 (A)</p> Signup and view all the answers

Flashcards

Strategic Planning

The process of establishing goals, actions, and resources to achieve a desired outcome.

Tactical Planning

Detailing the specific steps, timelines, and resources needed to implement strategic plans.

Operational Planning

Focusing on the specific day-to-day activities and processes to execute tactical plans.

Participation in Business

The process of involving stakeholders in decision-making, ensuring their voices are heard and considered.

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Corporate Social Responsibility

The ethical conduct of a business, encompassing social and environmental responsibility. It involves making decisions that benefit not only the company but also society and the environment.

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Sustainability in Business

The idea that a business should operate in a way that sustains its own operations and the environment for the long term.

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Child Slave Labor in Cocoa Production

The exploitation of children in the cocoa industry, involving forced labor and potentially dangerous conditions.

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Affordable Little Luxury

A luxury item or experience that is perceived as affordable and desirable.

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Revelations of Unethical Practices

The public revelation of wrongdoings or unethical practices, which in the case of the cocoa industry, involved the use of child labor.

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Dealing with Management Issues

A process for addressing workplace challenges, involving identification, solution generation, selection, implementation, performance tracking, and information gathering.

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Difficult Employees

Employees whose behaviors or personalities negatively impact the work environment.

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One-on-One Meeting

A structured meeting between a manager and an employee to discuss work progress, goals, and challenges.

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Action Plan of Change

A plan outlining specific actions to address a particular employee issue, such as changes in expectations, goals, or deadlines.

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Promoting Diversity & Inclusion

Strategies for creating a welcoming and inclusive work environment for people from diverse backgrounds.

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Team

A group of people who share a common goal and work together to achieve it.

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Group

A collection of individuals who work together, but may not necessarily share a common goal or collaborate closely.

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Team Stages

Different stages of team development, from initial formation to achieving high performance and eventual disbandment.

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Operational Plan

A roadmap for day-to-day activities, focusing on short-term and long-term goals. It outlines tasks, timelines, and critical milestones for operations like manufacturing, procurement, warehousing, and transportation.

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Tactical Plan

A strategy for achieving specific goals and objectives in the short to medium term. It outlines steps, actions, and resources needed to execute a larger plan.

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Vision & Mission

A company's overarching purpose and direction. It defines what the company aims to achieve in the long term, such as increasing revenue, building reputation, or promoting a strong brand.

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Goals & Objectives

Measurable targets that a company sets to achieve its vision and mission. They provide a clear direction and framework for planning and decision-making.

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Disruptive Pricing

Jio's strategy to disrupt the Indian telecom market by offering significantly lower prices than competitors, providing free trials and attractive offers.

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Digital Services

Jio's strategy of including access to digital entertainment services, such as movies, TV shows, and music, within their internet packages.

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Incentivized Customer Loyalty

Jio's strategy to build customer loyalty by offering reward programs for long-term engagement.

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Focus on Rural Connectivity

Jio's strategy to expand its reach to rural areas by investing in infrastructure and providing services to underserved communities.

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Scientific Management

A management theory focuses on improving worker efficiency through scientific methods such as time and motion studies.

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Bureaucracy

A management theory emphasizes a clear hierarchy, formal rules, and procedures to ensure efficiency and predictability.

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Human Relations

A management theory that focuses on human needs, motivation, and job satisfaction to improve productivity.

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Contingency Theory

A management theory that adapts to changing environments, emphasizes flexibility, and uses learning and continuous improvement.

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Total Quality Management (TQM)

A management theory that focuses on quality control, continuous improvement, and customer satisfaction.

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Management Skills

The ability to effectively use, develop, and manage organizational resources.

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Planning

The process of setting goals, developing strategies, and allocating resources to achieve organizational objectives.

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Organizing

The process of arranging tasks, people, and resources to achieve organizational goals efficiently.

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Leading

The process of motivating and influencing employees to achieve organizational goals.

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Controlling

The process of monitoring, measuring, and evaluating performance to ensure that organizational goals are achieved.

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Diversity & Inclusion

The process of acknowledging and valuing the diverse perspectives, experiences, and backgrounds within an organization.

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Communication

The process of effectively communicating information, ideas, and messages within an organization.

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Entrepreneurship

The ability to create and manage new ventures or businesses.

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Corporate Social Responsibility (CSR)

The ethical and socially responsible behavior of organizations.

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Study Notes

EOSA Revision 1 - November 23, 2024

  • Revision session for EOSA (Enterprise Organisation and Strategy Analysis) on November 23, 2024.

Activity 1

  • Welcome and Housekeeping:
    • Grade updates
    • EOSA review session scheduled for Wednesday, December 18, 9 AM.
  • Management Issues:
    • Diversity and inclusion
    • Groups and teams
  • Next Class:
    • Communication
    • Entrepreneurship
    • CSR (Corporate Social Responsibility)
    • Management functions, skills and organisational resources

Grades Update

  • Detailed grade data displayed for individual students (ID#), including DQ, Pre-Q, MSA, GW, and P&A totals. Individual student data was included for various students and sessions. The format included student IDs and grade components.

Participation & Attendance (5%)

  • Attendance score system for the session
  • The score is determined based on attendance, with higher attendances correlating with a higher score (e.g., 12 session attendance earns 5 points)

Course Learning Outcomes (CLOs)

  • A list of learning outcomes and their corresponding assessment methods for different topics.

CLO 2 - Cadbury

  • Chocolate production practices, especially in Côte d'Ivoire, were highlighted for potential ethical concerns regarding child slave labour in the past and present.
  • The chocolate industry faced challenges in implementing measures to regulate production standards.
  • Cadbury's ethical sourcing and workforce were affected by historical sourcing practices and the industry-wide standards.

Questions

  • Three measures to address issues at Cadbury company.
  • Two benefits from the measures.
  • Strategic, tactical, and operational planning. How these frameworks can assist Cadbury's management team.

Providing Solutions

  • Strategic Plan: Goals, objectives, and action plan.
  • Tactical Plan: Possible steps and actions, short-term goals.
  • Operational Plan: Daily activities, both short and long-term.

Strategic Plans

  • Vision and Mission statements related to revenue, reputation, aggressive brand promotion.
  • Setting specific Goals and Objectives
  • Focus on Revenue, Reputation, and Quality (Product, Production yield, Marketing, Quality Control)

Strategic, Tactical, and Operational Planning

  • Detailed description of each and their timeframes
    • Strategic Planning (long-term, high-level overview of the organization)
    • Tactical Planning (mid-term, supports strategic plans with tactics to achieve them)
    • Operational Planning (short-term, daily plans with specific resources and activities to enact the tactical plan)

Operational Plan

  • Detailed roadmap,
  • Providing timelines, action items, and milestones,
  • Defines and clarifies goals and objectives,
  • Focus (manufacturing, procurement, warehousing, transportation),
  • Benefits (efficiency, productivity, reduced waste, cost reduction, quality, customer satisfaction and sustainability.)

Sample of an Operations Plan

  • Specific examples of Cadbury's operational plans (e.g., reducing costs, improving productivity, improving quality, reducing order turnaround time).

Case Study - Tactical Plan (Jio)

  • Jio, an Indian telecom company, used a disruptive pricing model, free trials, and digital services as tactical plan elements to succeed in a competitive market.
  • Rural connectivity was also emphasized to serve their customer base.

Dealing with Management Issues

  • Identify the issue.
  • List alternate solutions.
  • Select the most beneficial solutions.
  • Implement the solutions.
  • Track performance.
  • Gather information.

Difficult Employees

  • Addressing difficult employees and workplace culture issues.

Alternative Solutions

  • One-on-one meetings.
  • Action plan to ensure compliance with expectations, goals, and timelines.
  • Terminating employees.
  • Ignoring incidents.

Promoting Diversity & Inclusion

  • Recruitment practices.
  • Education – seminars, workshops, webinars, emphasis on accepting differences.
  • Benefits (creativity/innovation, increased production, expanded market reach, company policies and practices).

Groups & Teams

  • Stages of team development (forming, storming, norming, performing, adjourning).
  • Group characteristics: acceptance, communication, decision-making, solidarity, and control.
  • Comparison between formal groups and informal groups.

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Related Documents

EOSA Revision 1 PDF - November 23, 2024

Description

Join us for a revision session of the Enterprise Organisation and Strategy Analysis (EOSA) course. We will cover management issues, such as diversity and inclusion, and other key concepts relevant to our upcoming class. Don't miss this opportunity to clarify your understanding before the next session on December 18.

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