EOSA Revision Session - November 2024
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Questions and Answers

What is one of the primary responsibilities of managers within an organization?

  • Conducting customer surveys
  • Planning and decision-making (correct)
  • Human resource recruiting only
  • Setting personal objectives

    • Which skill set is most critical for top-level managers?

  • Conceptual skills (correct)
  • Administrative skills
  • Interpersonal skills
  • Technical skills

    • Which of the following theories focuses on the influence of needs on human motivation?

  • Vroom's Expectancy Theory
  • Maslow's Hierarchy of Needs (correct)
  • Herzberg's Two-Factor Theory
  • Adams' Equity Theory

    • Which strategy is effective in building staff morale?

    <p>Offering flexible work options</p> Signup and view all the answers

    What is a major impact of organizational culture on effectiveness?

    <p>It can enhance or diminish performance</p> Signup and view all the answers

    What role does corporate social responsibility play in business?

    <p>It promotes ethical practices and sustainability</p> Signup and view all the answers

    Which factor exemplifies a macro barrier to effective communication?

    <p>Cultural differences</p> Signup and view all the answers

    Which characteristic is commonly found in successful entrepreneurs?

    <p>Ability to innovate</p> Signup and view all the answers

    What is primarily encompassed within an operational plan?

    <p>Daily activities and critical milestones</p> Signup and view all the answers

    Which of the following best describes a tactical plan?

    <p>A strategy to achieve short-to-medium-term objectives</p> Signup and view all the answers

    What was one of the tactical strategies utilized by Jio to disrupt the market?

    <p>Offering free trials and lower pricing</p> Signup and view all the answers

    Which aspect is NOT a benefit of an operational plan?

    <p>Financial audits and reviews</p> Signup and view all the answers

    What is a key benefit of tactical planning for a company like Jio?

    <p>Flexibility to adapt to market changes</p> Signup and view all the answers

    How did Jio enhance its customer loyalty?

    <p>By providing innovative digital services</p> Signup and view all the answers

    What is the first step in dealing with management issues?

    <p>Identify</p> Signup and view all the answers

    What element is included in the strategic planning process?

    <p>Specific action plans for product quality</p> Signup and view all the answers

    What is one potential action to take regarding employees unwilling to change?

    <p>Terminate employees</p> Signup and view all the answers

    Which of the following is a component of Jio's tactical plan with respect to its pricing strategy?

    <p>Disruptive pricing through initial free offers</p> Signup and view all the answers

    Which of the following is NOT a benefit of promoting diversity and inclusion?

    <p>Decreased employee turnover</p> Signup and view all the answers

    In the team stages, what does the 'Storming' stage primarily focus on?

    <p>Communication and decision-making</p> Signup and view all the answers

    Which stage of team development involves the group collaborating effectively towards a common goal?

    <p>Norming</p> Signup and view all the answers

    What is a primary role of one-on-one meetings in a management context?

    <p>To gather information and set expectations</p> Signup and view all the answers

    What defines a 'Group' as opposed to a 'Team'?

    <p>Individual accountability</p> Signup and view all the answers

    What is a common approach to manage difficult employees whose personalities clash?

    <p>Address the issues directly</p> Signup and view all the answers

    What significant action did the House of Representatives take regarding chocolate labeling?

    <p>Mandating that chocolate companies label their products as 'slave-labor free' if proven.</p> Signup and view all the answers

    What challenge did Cadbury face in relation to the stigma of child slave labor in chocolate production?

    <p>Consumers in the UK associated all chocolate with Cadbury, despite their sourcing practices.</p> Signup and view all the answers

    Why did the chocolate industry request an additional two years to implement the protocols for labor standards?

    <p>They believed the certification requirements were unrealistic to meet.</p> Signup and view all the answers

    What was one of the major logistical issues in tracking compliance with child labor laws on cocoa farms?

    <p>Beans from numerous small farms were intermingled before shipment.</p> Signup and view all the answers

    What historical action did Cadbury take in 1908 regarding labor practices?

    <p>They ended a sourcing relationship that depended on slave labor.</p> Signup and view all the answers

    What position did observers believe Cadbury was left in due to the impending confrontation between U.S. government officials and the chocolate industry?

    <p>Cadbury, despite improvements, was in a difficult position.</p> Signup and view all the answers

    Which factor complicated the implementation of effective labor standards in cocoa production?

    <p>The isolation of small farms deep in the bush.</p> Signup and view all the answers

    What was a crucial aspect of Cadbury's company culture influenced by its founders?

    <p>Attention to the welfare of its workers and sourcing practices.</p> Signup and view all the answers

    What is the date and time of the upcoming EOSA?

    <p>Wednesday, December 18 @ 9AM</p> Signup and view all the answers

    Which of the following areas is NOT listed as a revision area?

    <p>Financial accounting</p> Signup and view all the answers

    How much is the Participation & Attendance component worth in terms of percentage?

    <p>5%</p> Signup and view all the answers

    What score corresponds to attending 10 sessions?

    <p>4.2</p> Signup and view all the answers

    Which element is included in the next class topics?

    <p>Communication</p> Signup and view all the answers

    What is one of the Course Learning Outcomes (CLO’s) mentioned?

    <p>Identify and outline the evolution of management theories</p> Signup and view all the answers

    What total score corresponds to ID# 20245079?

    <p>27.9</p> Signup and view all the answers

    What is the maximum attendance score achievable?

    <p>5</p> Signup and view all the answers

    Which option correctly states the participation score for attending 6 sessions?

    <p>2.5</p> Signup and view all the answers

    Which of the following statements is correct regarding the grades table?

    <p>ID# 20244034 achieved the lowest score listed</p> Signup and view all the answers

    Which two components are part of the management functions mentioned?

    <p>Human resources and organizational resources</p> Signup and view all the answers

    What is a key topic included in the next class session?

    <p>Entrepreneurship</p> Signup and view all the answers

    When is the next class scheduled?

    <p>Wednesday, December 18</p> Signup and view all the answers

    What score was earned by ID# 20244823?

    <p>39.0</p> Signup and view all the answers

    Study Notes

    EOSA Revision 1 - November 23, 2024

    • Revision session for EOSA (Enterprise Organisation and Strategy Analysis) on November 23, 2024.

    Activity 1

    • Welcome and Housekeeping:
      • Grade updates
      • EOSA review session scheduled for Wednesday, December 18, 9 AM.
    • Management Issues:
      • Diversity and inclusion
      • Groups and teams
    • Next Class:
      • Communication
      • Entrepreneurship
      • CSR (Corporate Social Responsibility)
      • Management functions, skills and organisational resources

    Grades Update

    • Detailed grade data displayed for individual students (ID#), including DQ, Pre-Q, MSA, GW, and P&A totals. Individual student data was included for various students and sessions. The format included student IDs and grade components.

    Participation & Attendance (5%)

    • Attendance score system for the session
    • The score is determined based on attendance, with higher attendances correlating with a higher score (e.g., 12 session attendance earns 5 points)

    Course Learning Outcomes (CLOs)

    • A list of learning outcomes and their corresponding assessment methods for different topics.

    CLO 2 - Cadbury

    • Chocolate production practices, especially in Côte d'Ivoire, were highlighted for potential ethical concerns regarding child slave labour in the past and present.
    • The chocolate industry faced challenges in implementing measures to regulate production standards.
    • Cadbury's ethical sourcing and workforce were affected by historical sourcing practices and the industry-wide standards.

    Questions

    • Three measures to address issues at Cadbury company.
    • Two benefits from the measures.
    • Strategic, tactical, and operational planning. How these frameworks can assist Cadbury's management team.

    Providing Solutions

    • Strategic Plan: Goals, objectives, and action plan.
    • Tactical Plan: Possible steps and actions, short-term goals.
    • Operational Plan: Daily activities, both short and long-term.

    Strategic Plans

    • Vision and Mission statements related to revenue, reputation, aggressive brand promotion.
    • Setting specific Goals and Objectives
    • Focus on Revenue, Reputation, and Quality (Product, Production yield, Marketing, Quality Control)

    Strategic, Tactical, and Operational Planning

    • Detailed description of each and their timeframes
      • Strategic Planning (long-term, high-level overview of the organization)
      • Tactical Planning (mid-term, supports strategic plans with tactics to achieve them)
      • Operational Planning (short-term, daily plans with specific resources and activities to enact the tactical plan)

    Operational Plan

    • Detailed roadmap,
    • Providing timelines, action items, and milestones,
    • Defines and clarifies goals and objectives,
    • Focus (manufacturing, procurement, warehousing, transportation),
    • Benefits (efficiency, productivity, reduced waste, cost reduction, quality, customer satisfaction and sustainability.)

    Sample of an Operations Plan

    • Specific examples of Cadbury's operational plans (e.g., reducing costs, improving productivity, improving quality, reducing order turnaround time).

    Case Study - Tactical Plan (Jio)

    • Jio, an Indian telecom company, used a disruptive pricing model, free trials, and digital services as tactical plan elements to succeed in a competitive market.
    • Rural connectivity was also emphasized to serve their customer base.

    Dealing with Management Issues

    • Identify the issue.
    • List alternate solutions.
    • Select the most beneficial solutions.
    • Implement the solutions.
    • Track performance.
    • Gather information.

    Difficult Employees

    • Addressing difficult employees and workplace culture issues.

    Alternative Solutions

    • One-on-one meetings.
    • Action plan to ensure compliance with expectations, goals, and timelines.
    • Terminating employees.
    • Ignoring incidents.

    Promoting Diversity & Inclusion

    • Recruitment practices.
    • Education – seminars, workshops, webinars, emphasis on accepting differences.
    • Benefits (creativity/innovation, increased production, expanded market reach, company policies and practices).

    Groups & Teams

    • Stages of team development (forming, storming, norming, performing, adjourning).
    • Group characteristics: acceptance, communication, decision-making, solidarity, and control.
    • Comparison between formal groups and informal groups.

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    Related Documents

    EOSA Revision 1 PDF - November 23, 2024

    Description

    Join us for a revision session of the Enterprise Organisation and Strategy Analysis (EOSA) course. We will cover management issues, such as diversity and inclusion, and other key concepts relevant to our upcoming class. Don't miss this opportunity to clarify your understanding before the next session on December 18.

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