EOSA Revision 1 PDF - November 23, 2024

EOSA Revision 1 November 23, 2024 Activity 1 Welcome Housekeeping matters Grades update EOSA – Wednesday, December 18 @ 9AM Revision areas Management issues Diversity & inclusion Groups and teams Next class Communication Entrepreneurship CSR Managem...

EOSA Revision 1 November 23, 2024 Activity 1 Welcome Housekeeping matters Grades update EOSA – Wednesday, December 18 @ 9AM Revision areas Management issues Diversity & inclusion Groups and teams Next class Communication Entrepreneurship CSR Management functions, skills and organizational resources  Grades Update. ID# DQ Pre-Q MSA GW P&A Total ID# DQ Pre-Q MSA GW P&A Total 2011218 20241831 3 8.5 12.26 18 41.8 5 5 9.5 19.35 20 53.9 20241883 3 0 19.35 19.5 41.9 2021139 20241948 5 0 15.48 19.86 40.3 2 0 8.5 18.06 0 26.6 20242188 5 9.5 19.35 20 53.9 2021327 20242513 5 9.5 18.06 20 52.6 9 5 8.5 15.48 19.86 48.8 20242613 5 8 16.13 19.42 48.6 2022103 20242714 5 9.5 19.35 20 53.9 ID# DQ Pre-Q MSA GW P&A Total 1 5 9.5 17.42 20 51.9 20242967 2024522 5 9.5 19.35 19.71 53.6 2022116 20242975 5 7 19.35 19.71 51.1 7 3 5 0 0 8.0 6 5 9 18.71 19.71 52.4 20243293 2024523 5 9.5 19.35 18.84 52.7 2022508 20243437 5 9 14.84 19 47.8 2 5 9.5 15.48 19.71 49.7 4 3 7 16.77 20 46.8 20243456 2024528 5 9.5 19.35 20 53.9 2022547 20243529 5 9 18.71 19 51.7 6 5 9 19.35 19.5 52.9 6 5 8.5 16.13 19.5 49.1 20243556 2024542 5 9.5 18.06 19 51.6 2022614 20243596 3 10 19.35 0 32.4 8 5 7 15.48 19.71 47.2 7 5 10 19.35 19.71 54.1 20243598 2024550 5 8.5 13.55 19.71 46.8 2022636 20243749 4 9.5 17.42 19.86 50.8 2 5 9.5 20 19.71 54.2 7 5 7.5 10.97 18.84 42.3 20243778 2024556 5 7.5 16.13 19.71 48.3 2023141 20243814 5 9 19.35 20 53.4 3 5 7.5 18.06 0 30.6 6 5 0 12.26 0 17.3 20243945 2024578 4 7 16.13 18 45.1 2023279 20243948 5 10 18.71 20 53.7 9 5 9.5 19.35 19.71 53.6 2 5 9.5 18.71 18.84 52.1 20244032 2024582 5 8.5 19.35 19.71 52.6 2023294 20244034 5 7 15.48 18.84 46.3 0 5 0 20 18 43.0 3 5 9 18.71 0 32.7 20244111 2024586 5 8.5 17.42 19.86 50.8 2023383 20244132 0 7 12.26 19.42 38.7 5 3 9.5 17.42 19.71 49.6 9 5 8.5 18.06 19.71 51.3 20244181 2024632 5 9.5 20 19.71 54.2 2023400 20244315 5 10 16.77 20 51.8 9 5 9 15.48 19 48.5 0 5 8.5 0 20 33.5 20244326 2024672 3 9 16.77 19 47.8 2023418 20244641 5 9.5 15.48 19.71 49.7 9 0 0 17.42 0 17.4 8 5 9.5 18.71 19.86 53.1 20244672 2024673 5 9.5 17.42 19.71 51.6 2023419 20244680 5 10 20 19 54.0 5 5 9.5 19.35 18 51.9 1 5 9.5 18.71 19.71 52.9 20244712 2024721 5 10 19.35 19.71 54.1 2023424 20244823 5 4 10.97 19 39.0 6 5 9 16.77 19 49.8 2 5 0 18.06 19.42 42.5 20244976 2024750 5 0 0 0 5.0 2023431 20245079 0 8.5 19.35 0 27.9 8 5 9 19.35 19.5 52.9 0 0 9.5 19.35 19.5 48.4 20245114 2024757 0 3 15.48 0 18.5 2023462 20245225 0 5.5 15.48 19.86 40.8 0 5 8 16.13 20 49.1 3 0 9.5 0 20 29.5 2024104 8 5 9.5 18.71 19.5 52.7 Participation & Attendance (5%) Attendance (no of sessions attended) Score 12 5 11 4.6 10 4.2 9 3.8 8 3.3 7 2.9 6 2.5 5 2.1 4 1.7 3 1.3 2 0.8 1 0.4 0 0 CLO Course Learning Outcome (CLO’s) Final Assessment TOTAL PLOs No 1 Identify and outline the evolution of management theories. 2 17 2 State the roles and responsibilities of managers. Outline business ownership structures Outline the skill sets required at the different managerial levels in the organisation. Outline the functions of management (Planning/Decision-making & Controlling, Organizing and Influencing). 2 State the concepts involved in acquiring human resources for the organisation. 2 22 2 Identify the theories of motivation and leadership and explain their impact on human behaviour in the organisation. Describe the strategies to build staff morale and job satisfaction. 3 Analyse and evaluate the impact of groups and teams on organizations. 8 20 6 Describe the importance of diversity. Examine change management issues and their relationship with employee stress and conflict. Discuss the impact of organizational culture on organizational effectiveness. 4 Describe the process and analyse the significance of effective communication in organizations. 8 16 2 Outline the impact of micro and macro barriers on effective communication. 5 Examine the significance of entrepreneurship on the economy. 10 10 2 Describe the characteristics of entrepreneurs. Identify sources of ideas and business opportunities. Explain the entrepreneurial process. 6 Explain the role of corporate social responsibility and ethics in business and their impact on 10 10 4 sustainability. Participation 5 Total 40 100 CLO 2 Cadbury Chocolate was always considered an affordable little luxury, associated with romance and celebrations. Therefore in 2000 and 2001, revelations that the production of cocoa in the Côte d’Ivoire involved child slave labor set chocolate companies, consumers, and governments reeling. In the United States, the House of Representatives passed legislation mandating that the FDA create standards to permit companies who could prove that their chocolate was produced without forced labor to label their chocolate “slave-labor free.” To forestall such labeling, the chocolate industry agreed to an international protocol that would give chocolate producers, governments, and local farmers four years to curb abusive practices and assemble a certification process. The stories of child slave labor on Côte d’Ivoire cocoa farms hit Cadbury especially hard. While the company sourced most of its beans from Ghana, the association of chocolate with slavery represented a challenge for the company, since many consumers in the UK associated all chocolate with Cadbury. Furthermore, Cadbury’s culture had been deeply rooted in the religious traditions of the company’s founders, and the organization had paid close attention to the welfare of its workers and its sourcing practices. In 1908, the company ended a sourcing relationship that depended on slave labor. Now for the first time in nearly 100 years, Cadbury had to take up the question of slavery again. By the 2005 deadline, the chocolate industry was not ready to implement the protocols and asked for two years more to prepare. Privately, many industry officials believed that the kind of certification sought by the protocols was unrealistic. Because cocoa was produced on over a million small farms in western Africa, ensuring that all of these farms, most located deep in the bush, complied with child labor laws seemed impossible. Furthermore, because beans from numerous small farms were intermingled before shipment, it wasn't easy to track those produced by farms in compliance with labor standards and those that were not. In 2008, a confrontation between U.S. government officials and the industry seemed imminent. Observers argued that this left Cadbury, a company that had done much to improve its supply chain, in a difficult position. Reference: QUESTIONS 1. Recommend THREE measures to address the issue at Cadbury company. 2. Explain in full detail TWO benefits that can be derived from the implementation of the measures you have recommended. 3. Strategic plan, tactical plan, operational plan – Explain how the management team of Cadbury could use each to address the issue. 4. Chapter 7 – Certo & Certo Providing Solutions Strategic Goals and objectives Plan – Plan of action. Tactical Possible steps and actions – ST goals Plan – Operational Daily activities - ST and LT Plan –  Vision & Mission – eg to increase revenue, reputation, and aggressive brand promotion. Goals & Objectives Strategic Revenue Reputation Plans Product Quality Action plans Production yield Marketing Quality control Tactical Plan Steps and actions to achieve goals and objectives What/who/when/how Operational Plan Detailed roadmap. Provides timelines, action items, and critical milestones. Defines and clarifies goals and objectives. Daily activities Focus – manufacturing, procurement, warehousing, transportation. Benefits – Efficiency, productivity, reduced waste, cost reduction, quality, customer satisfaction, sustainability, etc., Sample of an Operations Plan Case Study - Tactical Plan Jio is a telecom company in India (under parent company Reliance) that received a lot of attention and investments from major players in Silicon Valley and managed to disrupt the market through tactical planning. Here’s a look at the investment it raised. It secured an impressive $5.7 billion in funding from Facebook in April 2020 while adding a new investor almost weekly, including Intel, the Saudi Public Investment Fund, and equity firms like KKR. In July 2020, they announced an investment of $4.5 billion from Google. A tactical plan is a strategy to achieve short-to-medium-term objectives that are part of a great master framework. A tactical plan is flexible and prompt while being detailed and specific. So, what was part of Reliance’s tactical plan? 1. Disruptive Pricing: The company offered free trials and welcome offers and provided call and internet services at prices significantly lower than the competition. 2. Digital services: Within the internet service package, they provided access to apps for digital entertainment, such as movies, TV shows, and music. 3. Incentivized customer loyalty: The company provided reward systems to encourage long-term association with their partners and customers. 4. Focus on rural connectivity: They provided services to small towns and villages and built a robust infrastructure. The service now boasts a whopping 440 million subscribers in India alone, with prices that align with market trends. Reference: Khu, Lakshya. December 28, 2023. Top 10 Tactical Plan Templates with Examples and Samples. Retrieved from https://www.slideteam.net/blog/top-10-tactical-plan-templates-with-examples-and-samples Dealing with management issues Identify List alternative solutions Select most beneficial Implement Track performance Gather information Difficult Employees One of the common management issues in the workplace is dealing with employees whose personalities clash with others. Identifying and addressing employees who undermine the workplace culture, disrupt team members, and jeopardise projects is essential for business success. 8 Common Management Issues in the Workplace (With Solutions) | Inde ed.com Australia Retrieved from https://au.indeed.com/career-advice/career- development/management-issues-in-workplace  One-on-one meeting Action Plan of change  Alternati expectations, goals, ve deadlines, etc. Terminate employees solutions unwilling to change Ignore incidents Workplace (CLO 3) Promoting diversity & inclusion – Inclusion in the Recruitment practices, Education – seminars, workshops, webinars, etc. accepting differences, etc. Diversity & Benefits of promoting diversity & inclusion – Creativity/innovation Increase production Increase market reach Policies & practices, etc. Groups & Teams TEAM GROUP STAGES Forming Acceptance Storming Communication & decision- making Norming Solidarity Performing Control Adjourning DEFINITION Share a common purpose Collection of employees who coordinate their efforts. Individual & mutual Individual accountability accountability Collective success or failure Individual success or failure EXAMPLE Project – new product Recruitment Committee. TYPES Formal or Informal (organizational chart vs  Which do you think is more beneficial to your business, a formal group or an informal group? Why so? Chapter 15 Reference  Thank you for your participation.