Podcast
Questions and Answers
What is the primary focus of Customer Relationship Management (CRM)?
What is the primary focus of Customer Relationship Management (CRM)?
Which of the following best describes Enterprise Resource Planning (ERP)?
Which of the following best describes Enterprise Resource Planning (ERP)?
Which system is designed to acquire and retain partners for selling and distribution?
Which system is designed to acquire and retain partners for selling and distribution?
What role does Enterprise Application Integration (EAI) play in business systems?
What role does Enterprise Application Integration (EAI) play in business systems?
Signup and view all the answers
What is the primary goal of Supply Chain Management (SCM)?
What is the primary goal of Supply Chain Management (SCM)?
Signup and view all the answers
Which of these best characterizes Online Transaction Processing (OLTP)?
Which of these best characterizes Online Transaction Processing (OLTP)?
Signup and view all the answers
What is the key function of Knowledge Management (KM) within an enterprise?
What is the key function of Knowledge Management (KM) within an enterprise?
Signup and view all the answers
Which of the following statements is true regarding cross-functional systems?
Which of the following statements is true regarding cross-functional systems?
Signup and view all the answers
What is the primary aim of Computer Integrated Manufacturing (CIM)?
What is the primary aim of Computer Integrated Manufacturing (CIM)?
Signup and view all the answers
Which system is specifically designed to monitor factory floor performance?
Which system is specifically designed to monitor factory floor performance?
Signup and view all the answers
How do Human Resource Management systems benefit from corporate intranets?
How do Human Resource Management systems benefit from corporate intranets?
Signup and view all the answers
What is a primary function of Accounting Information Systems?
What is a primary function of Accounting Information Systems?
Signup and view all the answers
Which of the following is NOT a function of Financial Management Systems?
Which of the following is NOT a function of Financial Management Systems?
Signup and view all the answers
What key benefit does Employee Self-Service intranet applications provide to employees?
What key benefit does Employee Self-Service intranet applications provide to employees?
Signup and view all the answers
Which of the following is a critical component of an Accounting Information System?
Which of the following is a critical component of an Accounting Information System?
Signup and view all the answers
What technology is leveraged to automate production processes in CIM?
What technology is leveraged to automate production processes in CIM?
Signup and view all the answers
Study Notes
Enterprise Business Systems
- E-business uses internet, networks, and IT to support electronic commerce, enterprise communications, and web-enabled processes.
- E-commerce involves buying, selling, and marketing products, services, and information online.
Cross-Functional Systems
- These systems transcend traditional business functions.
- They are used to improve vital business processes enterprise-wide.
Enterprise Application Architecture
- This framework visualizes e-business application components, processes, and interfaces.
- It focuses on customer, supplier, partner, and employee interactions for core business processes.
Enterprise Resource Planning (ERP)
- Focuses on internal efficiency in production, distribution, and finance processes.
Customer Relationship Management (CRM)
- Aims to acquire and retain profitable customers via marketing, sales, and services.
Partner Relationship Management (PRM)
- Seeks to acquire and retain partners who enhance product/service selling and distribution.
Supply Chain Management (SCM)
- Optimizes sourcing and procurement processes for efficiency.
Knowledge Management (KM)
- Facilitates internal collaboration and decision support.
Enterprise Application Integration (EAI)
- EAI software connects cross-functional systems.
- It acts as middleware for data conversion, system communication, and system interface access.
Transaction Processing Systems
- These cross-functional systems process data from business transactions.
- Examples include sales, purchases, deposits, withdrawals, refunds, and payments.
- Online Transaction Processing (OLTP) is a real-time system capturing transactions immediately.
CIM (Computer Integrated Manufacturing) Objectives
- Streamlines production processes, product designs, and factory organization.
- Automates production processes and supporting business functions.
- Integrates production and support processes using networks, cross-functional software, and other IT.
CIM Systems
- Computer-aided manufacturing (CAM): automates the production process.
- Manufacturing execution systems (MES): monitor factory floor operations.
- Process control: controls ongoing physical processes.
- Machine control: controls machine actions.
Human Resource Management (HRM)
- Supports personnel planning, employee development, and personnel policy control.
HRM Systems
- HRM and the Internet: use corporate websites and commercial services for recruitment, newsgroup postings, and applicant communication via email.
- HRM and Corporate Intranets: use intranets for HRM transactions, 24/7 service access, faster information dissemination, employee data collection, and reduced HRM department intervention.
- Employee Self-Service: intranet apps allow employees to view benefits, enter reports, verify information, access personal data, and enter time-sensitive data.
Accounting Information Systems
- The oldest and most widely used information systems record and report business transactions and economic events.
- Produce financial statements and forecasts.
- Components include order processing, inventory control, accounts receivable, accounts payable, payroll, and general ledger systems.
Financial Management Systems
- Supports financial decisions concerning business financing and resource allocation/control.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
This quiz covers essential concepts of Enterprise Business Systems, including e-business, cross-functional systems, and enterprise application architecture. It delves into various frameworks that enhance communication and efficiency across enterprise-wide processes, focusing on ERP, CRM, and PRM. Test your knowledge on how these systems work together to improve business operations.
