Enterprise Business Systems Overview

Enterprise Business Systems

• E-business uses internet, networks, and IT to support electronic commerce, enterprise communications, and web-enabled processes.
• E-commerce involves buying, selling, and marketing products, services, and information online.

Cross-Functional Systems

• These systems transcend traditional business functions.
• They are used to improve vital business processes enterprise-wide.

Enterprise Application Architecture

• This framework visualizes e-business application components, processes, and interfaces.
• It focuses on customer, supplier, partner, and employee interactions for core business processes.

Enterprise Resource Planning (ERP)

• Focuses on internal efficiency in production, distribution, and finance processes.

Customer Relationship Management (CRM)

• Aims to acquire and retain profitable customers via marketing, sales, and services.

Partner Relationship Management (PRM)

• Seeks to acquire and retain partners who enhance product/service selling and distribution.

Supply Chain Management (SCM)

• Optimizes sourcing and procurement processes for efficiency.

Knowledge Management (KM)

• Facilitates internal collaboration and decision support.

Enterprise Application Integration (EAI)

• EAI software connects cross-functional systems.
• It acts as middleware for data conversion, system communication, and system interface access.

Transaction Processing Systems

• These cross-functional systems process data from business transactions.
• Examples include sales, purchases, deposits, withdrawals, refunds, and payments.
• Online Transaction Processing (OLTP) is a real-time system capturing transactions immediately.

CIM (Computer Integrated Manufacturing) Objectives

• Streamlines production processes, product designs, and factory organization.
• Automates production processes and supporting business functions.
• Integrates production and support processes using networks, cross-functional software, and other IT.

CIM Systems

• Computer-aided manufacturing (CAM): automates the production process.
• Manufacturing execution systems (MES): monitor factory floor operations.
• Process control: controls ongoing physical processes.
• Machine control: controls machine actions.

Human Resource Management (HRM)

• Supports personnel planning, employee development, and personnel policy control.

HRM Systems

• HRM and the Internet: use corporate websites and commercial services for recruitment, newsgroup postings, and applicant communication via email.
• HRM and Corporate Intranets: use intranets for HRM transactions, 24/7 service access, faster information dissemination, employee data collection, and reduced HRM department intervention.
• Employee Self-Service: intranet apps allow employees to view benefits, enter reports, verify information, access personal data, and enter time-sensitive data.

Accounting Information Systems

• The oldest and most widely used information systems record and report business transactions and economic events.
• Produce financial statements and forecasts.
• Components include order processing, inventory control, accounts receivable, accounts payable, payroll, and general ledger systems.

Financial Management Systems

• Supports financial decisions concerning business financing and resource allocation/control.

This quiz covers essential concepts of Enterprise Business Systems, including e-business, cross-functional systems, and enterprise application architecture. It delves into various frameworks that enhance communication and efficiency across enterprise-wide processes, focusing on ERP, CRM, and PRM. Test your knowledge on how these systems work together to improve business operations.