Employee Training and Development Quiz
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Questions and Answers

What is the first step in the three-step model for providing feedback?

  • Evaluating
  • Moving
  • Unfreezing (correct)
  • Refreezing

Which method is considered the simplest for appraising performance?

  • Alternation Ranking Method
  • Paired Comparison Method
  • Graphic Rating Scale Method (correct)
  • Descriptive Rating Method

What does the Moving step in the feedback process involve?

  • Developing new behaviors and attitudes (correct)
  • Eliminating old performance values
  • Establishing a status quo
  • Providing financial incentives

What is the primary purpose of an employee handbook?

<p>To provide legally binding commitments (D)</p> Signup and view all the answers

In the context of performance management, what does the term Refreezing refer to?

<p>Reinforcing new behavior post-change (A)</p> Signup and view all the answers

Which performance appraisal method involves listing employees and ranking them from best to worst?

<p>Alternation Ranking Method (B)</p> Signup and view all the answers

During which stage of the training process are materials based on the design plan created?

<p>Develop (A)</p> Signup and view all the answers

What is the primary aim of performance management?

<p>To develop and align performance with goals (A)</p> Signup and view all the answers

What does negligent training refer to?

<p>Inadequate training leading to harm of third parties (C)</p> Signup and view all the answers

Which of the following is NOT a consideration under Anti-Discrimination Laws for training?

<p>Training tailored to individual employee backgrounds (D)</p> Signup and view all the answers

Which of the following is NOT part of the practical steps for implementing change?

<p>Ignoring employee feedback (B)</p> Signup and view all the answers

What key component should be changed during the Refreezing phase?

<p>Old incentive systems (D)</p> Signup and view all the answers

What should be assessed during the evaluation stage of the training process?

<p>Effectiveness of the training program (D)</p> Signup and view all the answers

What is the main focus of performance analysis?

<p>Verifying performance deficiencies (A)</p> Signup and view all the answers

What is a significant risk of having improperly documented handbook policies?

<p>They could result in lawsuits for the organization (C)</p> Signup and view all the answers

Which training method includes assessments of immediate job performance?

<p>On-the-job training (B)</p> Signup and view all the answers

What is one potential downside of the forced distribution method?

<p>It can lead to discriminatory adverse impact. (C)</p> Signup and view all the answers

How does the critical incident method aid in performance appraisal?

<p>It provides concrete examples of work-related behaviors. (C)</p> Signup and view all the answers

What does ongoing performance monitoring primarily involve?

<p>Computerized systems to continuously measure progress. (C)</p> Signup and view all the answers

What is a key function of goal alignment in performance management?

<p>To clearly link individual goals with departmental and company objectives. (D)</p> Signup and view all the answers

Which term refers to a biased appraisal influenced by a single positive trait of an employee?

<p>Halo effect. (D)</p> Signup and view all the answers

What is the purpose of providing ongoing feedback in performance management?

<p>To help employees stay goal-directed and aligned with objectives. (B)</p> Signup and view all the answers

What can unclear standards in appraisals lead to?

<p>Ambiguous interpretations and unfair appraisals. (B)</p> Signup and view all the answers

What is essential in the feedback process to enhance employee performance?

<p>Incorporating coaching and developmental support. (C)</p> Signup and view all the answers

What are the two basic categories of insubordination?

<p>Unwillingness to carry out orders and disrespectful behavior (C)</p> Signup and view all the answers

Which of the following best describes the aligned reward strategy?

<p>Creating a compensation package aligned with company needs (D)</p> Signup and view all the answers

What does equity theory of motivation assert?

<p>A balance between contributions and perceived rewards is important for motivation (B)</p> Signup and view all the answers

What is the implications of external equity?

<p>It assesses how a job’s pay compares to similar jobs in other companies (D)</p> Signup and view all the answers

What security measures are recommended for dismissing an employee?

<p>Disabling internet passwords and collecting company property (B)</p> Signup and view all the answers

What may increase a supervisor's liability during dismissals?

<p>Acting personally against a non-compliant employee (C)</p> Signup and view all the answers

Which of the following is considered a form of indirect financial payment?

<p>Employer-paid insurance and vacation time (D)</p> Signup and view all the answers

What does a checklist help ensure during the dismissal process?

<p>That all company assets are returned and secured (D)</p> Signup and view all the answers

What is the concept of distributive justice primarily concerned with?

<p>Providing fair and even outcomes in resource distribution (A)</p> Signup and view all the answers

Which of the following best describes disability payments?

<p>Monthly payments to disabled employees and their dependents (B)</p> Signup and view all the answers

What does social responsibility entail for companies?

<p>Channeling resources to improve societal segments beyond just owners (B)</p> Signup and view all the answers

Which of the following describes a flextime work schedule?

<p>Work days are built around a core of midday hours (B)</p> Signup and view all the answers

What constitutes workplace bullying?

<p>Repeated mistreatment or harassment of a person (A)</p> Signup and view all the answers

A compressed workweek typically involves what?

<p>Working fewer days with longer hours each day (B)</p> Signup and view all the answers

What is job sharing?

<p>Two or more employees sharing a full-time job (A)</p> Signup and view all the answers

What is the purpose of work sharing among employees?

<p>To temporarily reduce hours to avoid layoffs during downturns (D)</p> Signup and view all the answers

What is the significance of choosing leaders who reflect the desired company culture?

<p>It helps in creating a positive work environment. (D)</p> Signup and view all the answers

Which of the following actions best sustains a company's culture?

<p>Using signs and symbols to communicate values. (D)</p> Signup and view all the answers

What does the concept of 'maintenance of membership' mean for union members?

<p>Members must maintain their union membership during the contract period. (B)</p> Signup and view all the answers

What is the role of right-to-work laws in relation to union membership?

<p>They prohibit membership requirements as a condition of employment. (B)</p> Signup and view all the answers

Why is it important to clarify expectations regarding values in a company?

<p>To align employee performance with organizational goals. (A)</p> Signup and view all the answers

How do unions typically improve their members' working conditions?

<p>By engaging in collective bargaining with employers. (C)</p> Signup and view all the answers

What is a possible consequence if a manager fails to exemplify company values?

<p>The company culture may suffer and cause disengagement. (A)</p> Signup and view all the answers

What is the primary function of providing physical support in a company?

<p>To show the employer's commitment to employee values. (A)</p> Signup and view all the answers

Flashcards

Performance Management

A continuous process of identifying, measuring, and developing individual and team performance, aligning it with organizational goals.

Unfreezing

Reducing forces maintaining the status quo, usually by presenting a problem requiring change.

Moving

Developing new behaviors, values, and attitudes by changing organizational structure, training, and team building.

Refreezing

Building reinforcements to avoid returning to old ways, through incentives and procedures.

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Graphic Rating Scale

Simplest performance appraisal method; assesses traits on a scale.

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Alternation Ranking Method

Ranking employees from best to worst, often easier for distinguishing extreme performers.

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Paired Comparison Method

Makes ranking more precise by comparing each employee to every other.

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Employee Intransigence

Employee resistance to change.

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Employee Handbook

A document containing legally binding commitments about company policies and expectations.

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Negligent Training

Employer's failure to adequately train employees, leading to harm to a third party.

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Training

Providing employees with necessary skills to perform their jobs effectively.

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Task Analysis

Detailed study of a job to identify required skills.

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Performance Analysis

Evaluating if a performance issue exists, and if training is the right solution or if other action needed.

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Training Process Steps

Steps involved in creating and implementing employee training programs (design, create materials, implement, and evaluate).

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Anti-Discrimination Laws

Laws prohibiting discrimination in training opportunities, similar to hiring or promotions.

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Compliance

Following the laws and regulations set by the government, in this case the anti-discrimination laws.

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Forced Distribution Method

A performance appraisal method where employees are categorized into predetermined performance groups, like grading on a curve.

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Critical Incident Method

Performance appraisal method that records positive and negative work examples in a diary.

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Unclear Standards

Performance appraisal issue where the criteria for evaluation are vague and open to interpretation.

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Halo Effect

Performance appraisal bias where a single positive characteristic influences the overall evaluation.

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Direction Sharing

Communicating company goals to employees and translating them into departmental, team, and individual goals.

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Goal Alignment

A performance management method to connect employee goals with departmental and company goals.

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Ongoing Performance Monitoring

Using computerized systems to track progress towards performance goals.

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Career

Occupational positions held over a period of time.

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Indirect financial payments

Financial benefits like employer-paid insurance and vacation time.

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Aligned reward strategy

Compensation designed to motivate employee behavior that helps the company succeed.

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Total rewards

Compensation that considers pay, incentives, benefits, challenging jobs, career development, and recognition.

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Equity theory of motivation

People are motivated to maintain a balance between their contributions and their rewards.

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External equity

How a job's pay rate compares to similar jobs in other companies.

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Insubordination

Misconduct, often categorized as refusing to follow orders or showing disrespect.

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Security Measures (dismissal)

Procedures to ensure former employees return company property and accounts are disabled.

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Supervisor Liability

Managers might be held personally responsible for actions, including dismissals, according to labor laws.

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Distributive Justice

A system where rewards and outcomes are distributed fairly and evenly.

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Social Responsibility

The duty of companies to contribute to society's well-being beyond profits.

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Bullying and Victimization

When someone uses power to harass and mistreat another who struggles to defend themselves.

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Flextime

A work schedule where employees choose their hours within a core time period.

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Compressed Workweek

Working fewer, but longer days.

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Job Sharing

Two or more people sharing a single full-time job.

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Work Sharing

Temporary work hour reduction during economic downturns to avoid layoffs.

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Disability Payments

Monthly payments to employees who become disabled, meeting certain criteria.

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Union Security

Arrangement that requires employees to join or financially support a union, used to ensure union strength and influence in bargaining.

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Closed Shop

Employer can only hire union members, effectively giving the union control over hiring.

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Union Shop

Everyone hired must join the union after a probation period, ensuring everyone contributes to collective bargaining.

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Agency Shop

Employees don't have to join the union, but still must pay union dues for representation.

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Preferential Shop

Union members get priority in hiring, but non-union members can still be employed.

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Maintenance of Membership

Employees don't have to join, but existing union members must maintain membership for the contract period.

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Right-to-Work Law

Legislation banning mandatory union membership as a condition of employment.

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Collective Bargaining

Negotiations between labor unions and employers to establish working conditions, wages, and benefits.

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Study Notes

Employee Training and Development

  • Employee orientation/onboarding provides basic information needed for job performance.
  • Managers aim to welcome new employees, ensure they have the necessary information (policies, benefits etc,), understand the organization's culture, and integrate them into the company's ways of working.
  • Employee handbooks are legally binding documents, although disclaimers can protect against issues.
  • Negligent training occurs when employers fail to adequately train employees, potentially leading to harm.
  • Training must comply with anti-discrimination laws (Title VII of the Civil Rights Act of 1964).
  • Employers are legally responsible for providing proper training, especially for safety-sensitive roles.

ADDIE Five Steps Training Process

  • Analyze: Assess training needs by identifying performance gaps and determining required skills.
  • Design: Plan the program including objectives, content, and delivery methods aligned with organizational goals.
  • Develop: Create training materials and resources based on the design plan.
  • Implement: Deliver the training through selected methods (workshops, e-learning etc.).
  • Evaluate: Assess program effectiveness using feedback, performance metrics, and outcomes to improve future training.

Task Analysis

  • In-depth study of a job to identify required skills.

Performance Analysis

  • Verifies if a performance issue exists and if training is the appropriate solution, or if alternative actions are needed.

Performance Management and Appraisal

  • Performance appraisal evaluates employee performance against standards set for the job.
  • Process includes setting standards, assessing performance, and providing feedback.
  • Traditional methods like graphic rating scales and alternation ranking are common
  • Critical incident methods track both positive and negative examples of behavior.

Managing Organizational Change

  • Top reasons for reorganization failures include employee resistance, under-resourcing, declining individual productivity, and leader resistance.
  • Strategies for managing change involve establishing urgency, mobilizing commitment, creating a shared vision, and encouraging attainable short-term accomplishments.

Managing Careers and Retention

  • Career management involves helping employees understand and develop their career skills, interests, and potential.
  • Career development is a lifelong process involving exploration, establishment, success, and fulfillment.
  • Career planning involves becoming aware of personal skills, interests, knowledge, motivations and establishing action plans to achieve goals.
  • Reality shock is a period of adjustment when new employees encounter a more realistic view of their expectations about the new job.

Employee Relations Programs

  • Employee relations, establishing a positive work environment, is important for achieving productivity, motivation, and employee morale.
  • Ensuring fair and respectful treatment, procedural justice (fair procedures), and distributive justice (fair distribution of outcomes).
  • It impacts and is influenced by cultural values, company policies, and work ethics.

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Description

Test your knowledge on employee training and onboarding processes. This quiz covers key concepts such as the ADDIE training model, legal responsibilities in employee training, and effective onboarding practices. Perfect for managers and HR professionals looking to enhance their understanding of employee development.

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