Employee Training and Development Quiz
48 Questions
3 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the first step in the three-step model for providing feedback?

  • Evaluating
  • Moving
  • Unfreezing (correct)
  • Refreezing

    • Which method is considered the simplest for appraising performance?

  • Alternation Ranking Method
  • Paired Comparison Method
  • Graphic Rating Scale Method (correct)
  • Descriptive Rating Method

    • What does the Moving step in the feedback process involve?

  • Developing new behaviors and attitudes (correct)
  • Eliminating old performance values
  • Establishing a status quo
  • Providing financial incentives

    • What is the primary purpose of an employee handbook?

    <p>To provide legally binding commitments</p> Signup and view all the answers

    In the context of performance management, what does the term Refreezing refer to?

    <p>Reinforcing new behavior post-change</p> Signup and view all the answers

    Which performance appraisal method involves listing employees and ranking them from best to worst?

    <p>Alternation Ranking Method</p> Signup and view all the answers

    During which stage of the training process are materials based on the design plan created?

    <p>Develop</p> Signup and view all the answers

    What is the primary aim of performance management?

    <p>To develop and align performance with goals</p> Signup and view all the answers

    What does negligent training refer to?

    <p>Inadequate training leading to harm of third parties</p> Signup and view all the answers

    Which of the following is NOT a consideration under Anti-Discrimination Laws for training?

    <p>Training tailored to individual employee backgrounds</p> Signup and view all the answers

    Which of the following is NOT part of the practical steps for implementing change?

    <p>Ignoring employee feedback</p> Signup and view all the answers

    What key component should be changed during the Refreezing phase?

    <p>Old incentive systems</p> Signup and view all the answers

    What should be assessed during the evaluation stage of the training process?

    <p>Effectiveness of the training program</p> Signup and view all the answers

    What is the main focus of performance analysis?

    <p>Verifying performance deficiencies</p> Signup and view all the answers

    What is a significant risk of having improperly documented handbook policies?

    <p>They could result in lawsuits for the organization</p> Signup and view all the answers

    Which training method includes assessments of immediate job performance?

    <p>On-the-job training</p> Signup and view all the answers

    What is one potential downside of the forced distribution method?

    <p>It can lead to discriminatory adverse impact.</p> Signup and view all the answers

    How does the critical incident method aid in performance appraisal?

    <p>It provides concrete examples of work-related behaviors.</p> Signup and view all the answers

    What does ongoing performance monitoring primarily involve?

    <p>Computerized systems to continuously measure progress.</p> Signup and view all the answers

    What is a key function of goal alignment in performance management?

    <p>To clearly link individual goals with departmental and company objectives.</p> Signup and view all the answers

    Which term refers to a biased appraisal influenced by a single positive trait of an employee?

    <p>Halo effect.</p> Signup and view all the answers

    What is the purpose of providing ongoing feedback in performance management?

    <p>To help employees stay goal-directed and aligned with objectives.</p> Signup and view all the answers

    What can unclear standards in appraisals lead to?

    <p>Ambiguous interpretations and unfair appraisals.</p> Signup and view all the answers

    What is essential in the feedback process to enhance employee performance?

    <p>Incorporating coaching and developmental support.</p> Signup and view all the answers

    What are the two basic categories of insubordination?

    <p>Unwillingness to carry out orders and disrespectful behavior</p> Signup and view all the answers

    Which of the following best describes the aligned reward strategy?

    <p>Creating a compensation package aligned with company needs</p> Signup and view all the answers

    What does equity theory of motivation assert?

    <p>A balance between contributions and perceived rewards is important for motivation</p> Signup and view all the answers

    What is the implications of external equity?

    <p>It assesses how a job’s pay compares to similar jobs in other companies</p> Signup and view all the answers

    What security measures are recommended for dismissing an employee?

    <p>Disabling internet passwords and collecting company property</p> Signup and view all the answers

    What may increase a supervisor's liability during dismissals?

    <p>Acting personally against a non-compliant employee</p> Signup and view all the answers

    Which of the following is considered a form of indirect financial payment?

    <p>Employer-paid insurance and vacation time</p> Signup and view all the answers

    What does a checklist help ensure during the dismissal process?

    <p>That all company assets are returned and secured</p> Signup and view all the answers

    What is the concept of distributive justice primarily concerned with?

    <p>Providing fair and even outcomes in resource distribution</p> Signup and view all the answers

    Which of the following best describes disability payments?

    <p>Monthly payments to disabled employees and their dependents</p> Signup and view all the answers

    What does social responsibility entail for companies?

    <p>Channeling resources to improve societal segments beyond just owners</p> Signup and view all the answers

    Which of the following describes a flextime work schedule?

    <p>Work days are built around a core of midday hours</p> Signup and view all the answers

    What constitutes workplace bullying?

    <p>Repeated mistreatment or harassment of a person</p> Signup and view all the answers

    A compressed workweek typically involves what?

    <p>Working fewer days with longer hours each day</p> Signup and view all the answers

    What is job sharing?

    <p>Two or more employees sharing a full-time job</p> Signup and view all the answers

    What is the purpose of work sharing among employees?

    <p>To temporarily reduce hours to avoid layoffs during downturns</p> Signup and view all the answers

    What is the significance of choosing leaders who reflect the desired company culture?

    <p>It helps in creating a positive work environment.</p> Signup and view all the answers

    Which of the following actions best sustains a company's culture?

    <p>Using signs and symbols to communicate values.</p> Signup and view all the answers

    What does the concept of 'maintenance of membership' mean for union members?

    <p>Members must maintain their union membership during the contract period.</p> Signup and view all the answers

    What is the role of right-to-work laws in relation to union membership?

    <p>They prohibit membership requirements as a condition of employment.</p> Signup and view all the answers

    Why is it important to clarify expectations regarding values in a company?

    <p>To align employee performance with organizational goals.</p> Signup and view all the answers

    How do unions typically improve their members' working conditions?

    <p>By engaging in collective bargaining with employers.</p> Signup and view all the answers

    What is a possible consequence if a manager fails to exemplify company values?

    <p>The company culture may suffer and cause disengagement.</p> Signup and view all the answers

    What is the primary function of providing physical support in a company?

    <p>To show the employer's commitment to employee values.</p> Signup and view all the answers

    Study Notes

    Employee Training and Development

    • Employee orientation/onboarding provides basic information needed for job performance.
    • Managers aim to welcome new employees, ensure they have the necessary information (policies, benefits etc,), understand the organization's culture, and integrate them into the company's ways of working.
    • Employee handbooks are legally binding documents, although disclaimers can protect against issues.
    • Negligent training occurs when employers fail to adequately train employees, potentially leading to harm.
    • Training must comply with anti-discrimination laws (Title VII of the Civil Rights Act of 1964).
    • Employers are legally responsible for providing proper training, especially for safety-sensitive roles.

    ADDIE Five Steps Training Process

    • Analyze: Assess training needs by identifying performance gaps and determining required skills.
    • Design: Plan the program including objectives, content, and delivery methods aligned with organizational goals.
    • Develop: Create training materials and resources based on the design plan.
    • Implement: Deliver the training through selected methods (workshops, e-learning etc.).
    • Evaluate: Assess program effectiveness using feedback, performance metrics, and outcomes to improve future training.

    Task Analysis

    • In-depth study of a job to identify required skills.

    Performance Analysis

    • Verifies if a performance issue exists and if training is the appropriate solution, or if alternative actions are needed.

    Performance Management and Appraisal

    • Performance appraisal evaluates employee performance against standards set for the job.
    • Process includes setting standards, assessing performance, and providing feedback.
    • Traditional methods like graphic rating scales and alternation ranking are common
    • Critical incident methods track both positive and negative examples of behavior.

    Managing Organizational Change

    • Top reasons for reorganization failures include employee resistance, under-resourcing, declining individual productivity, and leader resistance.
    • Strategies for managing change involve establishing urgency, mobilizing commitment, creating a shared vision, and encouraging attainable short-term accomplishments.

    Managing Careers and Retention

    • Career management involves helping employees understand and develop their career skills, interests, and potential.
    • Career development is a lifelong process involving exploration, establishment, success, and fulfillment.
    • Career planning involves becoming aware of personal skills, interests, knowledge, motivations and establishing action plans to achieve goals.
    • Reality shock is a period of adjustment when new employees encounter a more realistic view of their expectations about the new job.

    Employee Relations Programs

    • Employee relations, establishing a positive work environment, is important for achieving productivity, motivation, and employee morale.
    • Ensuring fair and respectful treatment, procedural justice (fair procedures), and distributive justice (fair distribution of outcomes).
    • It impacts and is influenced by cultural values, company policies, and work ethics.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    HRM Reviewer- Chapter 8-16 PDF

    Description

    Test your knowledge on employee training and onboarding processes. This quiz covers key concepts such as the ADDIE training model, legal responsibilities in employee training, and effective onboarding practices. Perfect for managers and HR professionals looking to enhance their understanding of employee development.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser