Emotions and Theories of Emotional Response

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Questions and Answers

Which of the following is NOT considered a universal emotion, according to the text?

  • Joy
  • Loathing
  • Surprise
  • Anger (correct)

According to the provided text, what is the relationship between negative affect and workplace behavior?

  • Negative affect is unrelated to workplace behavior and performance.
  • Negative affect leads to increased productivity and better collaboration in the workplace.
  • Negative affect can contribute to more withdrawn behavior and less productive actions, such as theft and sabotage. (correct)
  • Negative affect is directly linked to increased violence and aggression in the workplace.

The Yerkes-Dodson law describes the relationship between:

  • Cognitive ability and task complexity.
  • Stress levels and job satisfaction.
  • The Yerkes--Dodson law is an empirical relationship between pressure and performance, originally developed by psychologists Robert M.Yerkes and John Dillingham Dodson in 1908. The law dictates that performance increases with physiological or mental arousal, but only up to a point.
  • Arousal level and performance. (correct)
  • Emotional intelligence and leadership effectiveness.

Which of the following is NOT mentioned as a negative workplace behavior associated with negative affect?

<p>Increased productivity (A)</p> Signup and view all the answers

What is the main idea of the Yerkes-Dodson law?

<p>Performance improves with increased arousal, up to a certain point. (B)</p> Signup and view all the answers

Based on the text, what is the likely outcome of exceeding the optimal arousal level according to the Yerkes-Dodson law?

<p>Reduced performance and decreased efficiency. (C)</p> Signup and view all the answers

What is a potential implication of the connection between negative affect and workplace behavior?

<p>It suggests focusing on positive emotions is crucial for workplace success. (D)</p> Signup and view all the answers

In the article "What are emotions? And how can they be measured?", Scherer (2005) explores the multifaceted nature of emotions. Which of the following is NOT a key aspect of emotion that Scherer highlights in his research?

<p>Social influence (A)</p> Signup and view all the answers

Which of the following statements is TRUE about the Yerkes-Dodson law?

<p>It was developed by Robert Yerkes and John Dodson in 1908. (A)</p> Signup and view all the answers

The text suggests that a connection exists between negative affect and workplace safety. Which of the following is a plausible explanation for this?

<p>Negative affect leads to more careless and reckless behavior, increasing the risk of accidents. (D)</p> Signup and view all the answers

What is the significance of the Yerkes-Dodson law in understanding workplace performance?

<p>It suggests that there is an optimal level of arousal for peak performance. (C)</p> Signup and view all the answers

The text suggests that negative affect can have a detrimental impact on workplace behavior. What is a potential strategy for mitigating this effect?

<p>Promoting a work environment that supports emotional well-being and stress management. (C)</p> Signup and view all the answers

Which of the following scenarios best captures the essence of a primary appraisal in the context of emotional situations?

<p>A student, upon receiving a failing grade on a test, contemplates the reasons behind their poor performance, considering potential factors like lack of preparation or difficulty of the material. (C)</p> Signup and view all the answers

Based on the provided text, what fundamental aspect underlies the differentiation of primary emotions like shame, guilt, and embarrassment?

<p>The cognitive appraisal of the event that triggered the emotion. (A)</p> Signup and view all the answers

What is the primary implication of the statement: "Internal self-attributions are the root cause of all self-conscious feelings"?

<p>Self-conscious emotions are directly linked to a person's evaluation of their own actions and behaviors. (C)</p> Signup and view all the answers

A student is preparing for a presentation and feels a surge of nervousness. Based on the provided content, which type of appraisal process is MOST likely occurring?

<p>Primary appraisal, assessing the potential consequences of a successful or unsuccessful presentation. (D)</p> Signup and view all the answers

Based on the text, what is the most likely consequence of an individual experiencing negative emotions like anger or humiliation at work?

<p>A reduction in the overall quality of their work performance. (C)</p> Signup and view all the answers

The text emphasizes the link between emotional temperament and performance, stating that "People's emotional temperament has a direct impact on how well they perform in their professional and personal lives." Which of the following concepts BEST aligns with this emphasis?

<p>Emotional intelligence, the ability to understand and manage one's own emotions and those of others. (A)</p> Signup and view all the answers

Which of the following scenarios BEST demonstrates an individual attributing external blame for their actions, as described in the text?

<p>A salesperson who fails to meet their sales target blames their poor performance on the lack of marketing support and advertising. (D)</p> Signup and view all the answers

Which of the following statements about the relationship between emotions and job performance is TRUE?

<p>Emotions can significantly influence job performance, both positively and negatively. (E)</p> Signup and view all the answers

Which statement BEST reflects the core argument regarding the role of cognitive appraisal in understanding emotions?

<p>Cognitive appraisals shape our emotional experiences by influencing how we interpret and respond to events. (B)</p> Signup and view all the answers

Flashcards

Emotions

Reactions to events or cognitive feelings experienced by individuals.

Types of Universal Emotions

Six primary emotions recognized universally: joy, sorrow, despair, loathing, frustration, surprise.

Subjective Experience

The personal feeling aspect of emotions that includes universal types.

Physiological Response

Physical changes in the body associated with emotions, like heart rate increase.

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Behavioral Response

The expression of emotions through body language or facial expressions.

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James-Lange Theory

Theory that emotions follow physical reactions to stimuli.

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Cannon-Bard Theory

Theory proposing simultaneous emotional and physical reactions to stimuli.

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Joy

A feeling of great pleasure and happiness, part of universal emotions.

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Sorrow

A feeling of deep distress caused by loss, disappointment, or other misfortune.

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Surprise

An emotional reaction to something unexpected, one of the six universal emotions.

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Cognitive Appraisal

The process of assessing how an emotional event affects a person and how they will respond.

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Primary Appraisal

The initial assessment of an emotional event to determine its significance.

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Secondary Appraisal

The follow-up evaluation of options and resources in response to the initial appraisal.

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Attribution

The explanation of reasons behind one's own or others' actions.

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Internal Attribution

Blaming oneself for an action or event, indicating personal responsibility.

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External Attribution

Blaming outside factors or other people for one's actions or events.

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Self-Conscious Emotions

Emotions such as shame, guilt, and embarrassment resulting from self-attribution.

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Emotional Temperament

A person's consistent emotional disposition that affects performance.

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Positive Affect

The beneficial emotional state linked to enhanced task performance and helpful behaviors.

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Negative Emotions and Performance

Emotions like anger or humiliation can impair work performance and quality.

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Emotional Expressions

Nonverbal signals that convey feelings, often universal across cultures.

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Physiological Arousal

The body's physical response to emotional stimuli, such as heart rate changes.

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Threat Appraisal

The evaluation process that perceives a situation as harmful or dangerous.

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Challenge Appraisal

The evaluation of a situation as an opportunity for growth rather than a threat.

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Crisis Communication

The method and effectiveness of conveying information during a crisis.

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Emotions in Crises

The role emotions play in public reactions during emergencies.

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Deep Physiological Detection

Using technology to identify physiological responses during specific tasks.

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Performance at Work

How negative emotions and conflicts can impact effectiveness in professional settings.

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Diary Study

A research method where participants record experiences over time to analyze trends.

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Negative Affect

Emotional state linked to withdrawal and counterproductive actions at work.

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Withdrawal Behavior

Actions characterized by retreat or disengagement from work responsibilities.

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Yerkes-Dodson Law

Theory stating that performance improves with arousal up to an optimal point, beyond which it declines.

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Mental Arousal

Increased mental engagement that can enhance performance to a certain level.

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Performance Drop

Decline in efficiency or effectiveness due to excessive arousal or stress.

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Accidents at Work

Unintended incidents or injuries resulting from negative emotions among employees.

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Counterproductive Work Behavior

Actions that harm the organization or its members, such as sabotage.

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Effects of Negative Emotions

Influence of adverse feelings on behaviors like absenteeism and reduced productivity.

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Optimal Arousal Level

The ideal level of stress or engagement that maximizes performance.

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Study Notes

Emotions and Emotional Responses

  • Emotions are people's reactions to events or circumstances, including their feelings.
  • The type of emotion depends on the situation. For example, hearing good news causes happiness, and danger causes fear.
  • Six universal emotions include joy, sorrow, despair, loathing, frustration, and surprise.
  • Emotions have three components:
    • Subjective experience: the six universal emotions one is feeling
    • Physiological response: physical reactions to emotions (e.g., increased heart rate with anxiety)
    • Behavioral/expressive response: interpreting emotions through body language and facial expressions.

Critical Appraisal of James-Lang and Cannon-Bard Theories

  • James-Lange theory suggests emotions follow physical reactions.
  • Cannon-Bard theory suggests emotions and physical reactions occur simultaneously.
  • The theories differ concerning the timing of emotional and physical responses.

Cognitive Appraisal of Primary Emotions

  • Primary emotions are assessed cognitively when a person considers how an event will affect them.

  • Two steps are involved:

    • Primary appraisal: evaluating how a situation affects people
    • Secondary appraisal: determining appropriate responses based on the situation.
    • Often happens in situations with no obvious physical cues.
  • Differentiation of emotions such as shame, guilt and embarrassment stem from cognitive appraisals.

  • Attribution is the process of explaining the reasons behind a behavior or event. -Internal attribution (self blame) leads to self-conscious emotions.

    • External attribution (blaming external factors) avoids self-blame.

Emotions and Performance

  • Emotions significantly impact job performance.
  • Positive emotions (e.g., rewards, support) enhance task performance.
  • Negative emotions (e.g., anger, humiliation) can negatively affect work quality.
  • Positive emotions enhance organizational citizenship behavior (e.g., helping coworkers).
  • Negative emotions can increase negative work behaviors like sabotage or absenteeism.

Yerkes-Dodson Law

  • The Yerkes-Dodson law states that performance increases with arousal up to a point.
  • Very low and very high arousal levels both lead to poor performance. An optimal level exists for each person.

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