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Questions and Answers
What is the primary responsibility of a security guard in a railway station?
What is the purpose of using a public address system in a railway station?
What is the primary goal of effective passenger management?
What is an example of an unplanned event in a railway station?
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What is the role of ticketing staff in a railway station?
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What is an example of a desirable behavior among passengers in a railway station?
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What is the purpose of providing guidance and assistance to passengers in a railway station?
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What type of passenger may require additional guidance and assistance in a railway station?
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What is the primary goal of managing passenger flow in a railway station?
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What is a characteristic of normal operation in a railway station?
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Study Notes
Railway Operations Organization
- Railway Operations System consists of Railway Operations and Railway Maintenance
- Railway Maintenance ensures that rail infrastructures, assets, and systems are kept or restored to their working condition
- Railway Operations ensures passenger safety and efficiency of train operations
Railway Operations Organization Resource Level
- Operations Control Center (OCC) is responsible for overall safety and security
- Train Operations (Train Ops) is responsible for train operations and maintenance
- Station Operations (Station Ops) is responsible for station management and passenger services
Railway Organizational Structure
- The railway personnel are responsible for delivering high-quality customer service and ensuring reliable and safe mass rail transport
- The railway organization structure includes an Emergency Response Team for emergency management
OCC Organizational Structure
- OCC Manager is the overall in-charge
- Assistant Managers/Supervisors/Duty Managers supervise OCC controllers and subordinates
- OCC Controllers monitor and supervise traffic in the main line and ensure on-time coordination with internal offices
Train Operations Organizational Structure
- Train Operations Manager is the overall in-charge of train operations
- Train Operations Supervisor supervises subordinates and evaluates situations
- Train Drivers operate revenue trains
Station Operations Organizational Structure
- Station Operations Manager is the overall in-charge of station operations
- Assistant Station Managers supervise station supervisors
- Station Supervisors schedule and assign work to subordinates and ensure they comply with their targets
Interdependent Communication and Coordination of Railway Personnel
- Operations Control Center (OCC) communicates and coordinates with Station, Management, Maintenance, Train Operation, Support Division, and Concern Offices
Railway Operations Station
- Passenger Management includes security, safety, handling of complaints, and handling of ticketing of railway lines
- Fare and Ticketing Management ensures effective revenue collection through fast and efficient systems
Automated Fare Collection System (AFCS)
- AFCS helps deliver quality passenger service through unified ticketing, fast transactions, and convenience
- Stations are equipped with systems and equipment for revenue collection, including Ticket Booth and Ticket Vending Machine (TVM)
Cash and Ticket Management Flow
- Passengers transact with station personnel, who then transact with AFPI, Bank, and Finance
- Station personnel are responsible for revenue collection and deal with passengers
Ticket and Cash Allocation
- Railway Operators ensure enough stock of tickets from ticket providers
- Ticket forecasting is prepared annually based on previous year's historical data and calculations
- Ticket allocation is done for Railway Operator, Station, and Ticket Sellers & Ticket Vending Machines per shift
Types of Tickets
- Single journey ticket is valid only on the date of purchase
- Beep card has four years' validity (with some exceptions)
Passenger Service
- Customer Service is about providing professional, helpful, timely, and high-quality service to meet customer needs and expectations
- Security guards ensure the safety and security of passengers
- Ticketing staff increase safety and security of passengers and manage them for emergency situations
Effective Passenger Management
- Falling in line for baggage inspection
- Falling in line in-front of the designated train door markers
- Refraining to stand or walk on the safety platform edge
- Waiting for passengers to alight before entering the train
- Using a public address system to remind passengers about their safety and security inside the station
Management of Passenger Flow
- Ensuring the safety and security of passengers by facilitating their activities and encouraging them to act in a desirable behavior
- Effectively supervising, helping, and providing support to passengers in every situation while they are inside the train and the station
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Description
This quiz covers the procedures to be followed in case of a train derailment, including notification, traffic control, power shutdown, response and evacuation, and rerailing.
