Podcast
Questions and Answers
What is the primary responsibility of a security guard in a railway station?
What is the primary responsibility of a security guard in a railway station?
What is the purpose of using a public address system in a railway station?
What is the purpose of using a public address system in a railway station?
What is the primary goal of effective passenger management?
What is the primary goal of effective passenger management?
What is an example of an unplanned event in a railway station?
What is an example of an unplanned event in a railway station?
Signup and view all the answers
What is the role of ticketing staff in a railway station?
What is the role of ticketing staff in a railway station?
Signup and view all the answers
What is an example of a desirable behavior among passengers in a railway station?
What is an example of a desirable behavior among passengers in a railway station?
Signup and view all the answers
What is the purpose of providing guidance and assistance to passengers in a railway station?
What is the purpose of providing guidance and assistance to passengers in a railway station?
Signup and view all the answers
What type of passenger may require additional guidance and assistance in a railway station?
What type of passenger may require additional guidance and assistance in a railway station?
Signup and view all the answers
What is the primary goal of managing passenger flow in a railway station?
What is the primary goal of managing passenger flow in a railway station?
Signup and view all the answers
What is a characteristic of normal operation in a railway station?
What is a characteristic of normal operation in a railway station?
Signup and view all the answers
Study Notes
Railway Operations Organization
- Railway Operations System consists of Railway Operations and Railway Maintenance
- Railway Maintenance ensures that rail infrastructures, assets, and systems are kept or restored to their working condition
- Railway Operations ensures passenger safety and efficiency of train operations
Railway Operations Organization Resource Level
- Operations Control Center (OCC) is responsible for overall safety and security
- Train Operations (Train Ops) is responsible for train operations and maintenance
- Station Operations (Station Ops) is responsible for station management and passenger services
Railway Organizational Structure
- The railway personnel are responsible for delivering high-quality customer service and ensuring reliable and safe mass rail transport
- The railway organization structure includes an Emergency Response Team for emergency management
OCC Organizational Structure
- OCC Manager is the overall in-charge
- Assistant Managers/Supervisors/Duty Managers supervise OCC controllers and subordinates
- OCC Controllers monitor and supervise traffic in the main line and ensure on-time coordination with internal offices
Train Operations Organizational Structure
- Train Operations Manager is the overall in-charge of train operations
- Train Operations Supervisor supervises subordinates and evaluates situations
- Train Drivers operate revenue trains
Station Operations Organizational Structure
- Station Operations Manager is the overall in-charge of station operations
- Assistant Station Managers supervise station supervisors
- Station Supervisors schedule and assign work to subordinates and ensure they comply with their targets
Interdependent Communication and Coordination of Railway Personnel
- Operations Control Center (OCC) communicates and coordinates with Station, Management, Maintenance, Train Operation, Support Division, and Concern Offices
Railway Operations Station
- Passenger Management includes security, safety, handling of complaints, and handling of ticketing of railway lines
- Fare and Ticketing Management ensures effective revenue collection through fast and efficient systems
Automated Fare Collection System (AFCS)
- AFCS helps deliver quality passenger service through unified ticketing, fast transactions, and convenience
- Stations are equipped with systems and equipment for revenue collection, including Ticket Booth and Ticket Vending Machine (TVM)
Cash and Ticket Management Flow
- Passengers transact with station personnel, who then transact with AFPI, Bank, and Finance
- Station personnel are responsible for revenue collection and deal with passengers
Ticket and Cash Allocation
- Railway Operators ensure enough stock of tickets from ticket providers
- Ticket forecasting is prepared annually based on previous year's historical data and calculations
- Ticket allocation is done for Railway Operator, Station, and Ticket Sellers & Ticket Vending Machines per shift
Types of Tickets
- Single journey ticket is valid only on the date of purchase
- Beep card has four years' validity (with some exceptions)
Passenger Service
- Customer Service is about providing professional, helpful, timely, and high-quality service to meet customer needs and expectations
- Security guards ensure the safety and security of passengers
- Ticketing staff increase safety and security of passengers and manage them for emergency situations
Effective Passenger Management
- Falling in line for baggage inspection
- Falling in line in-front of the designated train door markers
- Refraining to stand or walk on the safety platform edge
- Waiting for passengers to alight before entering the train
- Using a public address system to remind passengers about their safety and security inside the station
Management of Passenger Flow
- Ensuring the safety and security of passengers by facilitating their activities and encouraging them to act in a desirable behavior
- Effectively supervising, helping, and providing support to passengers in every situation while they are inside the train and the station
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers the procedures to be followed in case of a train derailment, including notification, traffic control, power shutdown, response and evacuation, and rerailing.
