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Questions and Answers
What three aspects should we be mindful of when engaging with Leadership Teams and Epic Partners?
What three aspects should we be mindful of when engaging with Leadership Teams and Epic Partners?
- Tone, Time, and Topic
- Point of Contact, Tone, and Type of inquiries (correct)
- Workplace Communication, Breakdowns, and Roles
- Communication Expectations, Conflict Avoidance, and Feedback
What is the primary purpose of being mindful of the Point of Contact protocols?
What is the primary purpose of being mindful of the Point of Contact protocols?
- To direct inquiries to the correct person (correct)
- To provide feedback to Leadership Teams and Epic Partners
- To ensure professional tone in communication
- To avoid communication breakdowns
What is the significance of maintaining a professional tone in communication?
What is the significance of maintaining a professional tone in communication?
- To show loyalty to the organization
- To demonstrate expertise in the subject matter
- To avoid miscommunication and ensure respectful dialogue (correct)
- To establish a personal connection with the recipient
What is a key aspect of communication to avoid?
What is a key aspect of communication to avoid?
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What is the purpose of understanding the type of inquiries and proper channels?
What is the purpose of understanding the type of inquiries and proper channels?
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Study Notes
Effective Communication with Leadership Teams and Epic Partners
- When providing feedback or raising concerns, consider three essential factors: Point of Contact (POC) protocols, tone (professionalism and politeness), and proper channels for different types of inquiries.
- Importance of keeping these three factors in mind when learning about:
Key Communication Topics
- Workplace Communication and Its Benefits
- Communication Breakdowns and How to Avoid Them
- Roles and Points of Contact
- Guidance for Reaching Out in Emergencies and For Feedback
- Communication Expectations on Different Platforms
- Avoiding Conflict
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