MBN - Controlling Conflict, Stress, and Time in Customer Service - Quiz

Effective Time Management in Customer Service

• A key aspect of effective time management in customer service is prioritization and organization.
• Setting achievable goals is important in time management to facilitate focused, productive work.
• Excessive meetings are a common time waster in customer service that should be minimized.
• Streamlining processes and optimizing workflows contribute to maximizing efficiency in time management.

Conflict Management in Customer Service

• A key strategy for identifying conflict triggers in customer service interactions is understanding common sources of conflict.
• Practicing active listening contributes to conflict resolution by fostering rapport and defusing tension.

Stress Management in Customer Service

• A sign of stress recognition in customer service professionals is increased tension and irritability.
• A stress reduction technique commonly used in customer service to alleviate tension is deep breathing exercises.
• Maintaining a healthy work-life balance contributes to stress management by setting boundaries and prioritizing tasks.

Enhancing Employee Well-being and Productivity

• Effective conflict management, stress reduction, and time management contribute to customer service success by enhancing employee well-being and productivity.