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Questions and Answers
Up until what time can we cancel a customer's upcoming order as a gesture of goodwill?
Up until what time can we cancel a customer's upcoming order as a gesture of goodwill?
- 5:30 PM on the deadline day (correct)
- 5:00 PM on the deadline day
- 6:00 PM on the day after the deadline day
- 6:00 PM on the deadline day
What is the purpose of the delivery amendments form?
What is the purpose of the delivery amendments form?
- To communicate the internal cut-off to customers
- To ensure the box is not created when the labels are printed (correct)
- To request a cancellation after the internal cut-off
- To compensate the customer for a cancelled order
What changes can be made to an order after the deadline and before the internal cut-off passes?
What changes can be made to an order after the deadline and before the internal cut-off passes?
- Cancellations only (correct)
- No changes allowed
- Additions only
- Cancellations and additions
Can we offer cancellation to customers who request it after the internal cut-off passes?
Can we offer cancellation to customers who request it after the internal cut-off passes?
Under what circumstances can we offer a 100% credit or refund on the price paid to a customer who requests cancellation after the internal cut-off passes?
Under what circumstances can we offer a 100% credit or refund on the price paid to a customer who requests cancellation after the internal cut-off passes?
What is the consequence of missing the step of marking a cancelled box as not shipped?
What is the consequence of missing the step of marking a cancelled box as not shipped?
What should we do if a customer wants to cancel their upcoming order after the deadline has passed?
What should we do if a customer wants to cancel their upcoming order after the deadline has passed?
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