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Are You Aware of the Internal Cut-Off Time in Meal Delivery?

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Are You Aware of the Internal Cut-Off Time in Meal Delivery?

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Questions and Answers

Up until what time can we cancel a customer's upcoming order as a gesture of goodwill?

5:30 PM on the deadline day (correct)

5:00 PM on the deadline day

6:00 PM on the day after the deadline day

6:00 PM on the deadline day

What is the purpose of the delivery amendments form?

To communicate the internal cut-off to customers

To ensure the box is not created when the labels are printed (correct)

To request a cancellation after the internal cut-off

To compensate the customer for a cancelled order

What changes can be made to an order after the deadline and before the internal cut-off passes?

Cancellations only (correct)

No changes allowed

Additions only

Cancellations and additions

Can we offer cancellation to customers who request it after the internal cut-off passes?

No, under any circumstances Signup and view all the answers

Under what circumstances can we offer a 100% credit or refund on the price paid to a customer who requests cancellation after the internal cut-off passes?

If they have a valid excuse Signup and view all the answers

What is the consequence of missing the step of marking a cancelled box as not shipped?

The box will still be generated Signup and view all the answers

What should we do if a customer wants to cancel their upcoming order after the deadline has passed?

Explain the five-day cut-off and come up with other possible solutions Signup and view all the answers

Are You Aware of the Internal Cut-Off Time in Meal Delivery?

Choose a study mode

Podcast

Questions and Answers

Up until what time can we cancel a customer's upcoming order as a gesture of goodwill?

What is the purpose of the delivery amendments form?

What changes can be made to an order after the deadline and before the internal cut-off passes?

Can we offer cancellation to customers who request it after the internal cut-off passes?

Under what circumstances can we offer a 100% credit or refund on the price paid to a customer who requests cancellation after the internal cut-off passes?

What is the consequence of missing the step of marking a cancelled box as not shipped?

What should we do if a customer wants to cancel their upcoming order after the deadline has passed?

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