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Are You Aware of the Internal Cut-Off Time in Meal Delivery?
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Are You Aware of the Internal Cut-Off Time in Meal Delivery?

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@SmilingWonder

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Questions and Answers

Up until what time can we cancel a customer's upcoming order as a gesture of goodwill?

  • 5:30 PM on the deadline day (correct)
  • 5:00 PM on the deadline day
  • 6:00 PM on the day after the deadline day
  • 6:00 PM on the deadline day

    • What is the purpose of the delivery amendments form?

  • To communicate the internal cut-off to customers
  • To ensure the box is not created when the labels are printed (correct)
  • To request a cancellation after the internal cut-off
  • To compensate the customer for a cancelled order

    • What changes can be made to an order after the deadline and before the internal cut-off passes?

  • Cancellations only (correct)
  • No changes allowed
  • Additions only
  • Cancellations and additions

    • Can we offer cancellation to customers who request it after the internal cut-off passes?

    <p>No, under any circumstances</p> Signup and view all the answers

    Under what circumstances can we offer a 100% credit or refund on the price paid to a customer who requests cancellation after the internal cut-off passes?

    <p>If they have a valid excuse</p> Signup and view all the answers

    What is the consequence of missing the step of marking a cancelled box as not shipped?

    <p>The box will still be generated</p> Signup and view all the answers

    What should we do if a customer wants to cancel their upcoming order after the deadline has passed?

    <p>Explain the five-day cut-off and come up with other possible solutions</p> Signup and view all the answers

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