6 Questions
Which organization regulates the optometry office mentioned in the text?
The FDA
Why do patients need to schedule an eye exam before reordering contact lenses?
To ensure that their prescription is still accurate
How does the employee in the text reduce escalations when customers disagree with policies?
By providing an explanation and showing empathy
Why does the FDA require patients to have an annual eye exam before refilling prescriptions?
To protect the health of patients' eyes
What is the purpose of the employee offering empathy and an explanation in the text?
To create calm and establish trust with unhappy customers
Based on the text, why might customers be more likely to accept the policy and trust the business?
Because the employee empathized with their frustration
"Handling Customer Disagreements: Effective Strategies for Dealing with Policy Disputes" - Learn how to navigate customer disagreements when they don't agree with your policy. Discover effective approaches to help customers accept your word as final and avoid escalations.
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