10 Questions
Which of the following is NOT a type of silence mentioned?
Silence of indifference
How should the leader handle the silence of diffidence during a meeting?
Gently encourage the participant to contribute and make them feel valued
What does the term 'hidden agenda' refer to in the context of managing emotions during a meeting?
The unspoken motives and aspirations of the group members that may conflict with the main goals of the group
How should the chairperson handle a participant who becomes belligerent during a meeting?
Observe silence and wait for the participant to calm down
What should the chairperson be conscious of when managing emotions during a meeting?
Both the hidden and emotional agenda of the participants, and subtle signs of emotional distress
Which of the following is NOT a tip provided in the text for managing conflict during a meeting?
Encourage open and respectful debate among participants
Based on the text, what should the chairperson do when dealing with latecomers to a meeting?
The text does not provide any specific guidance on dealing with latecomers
What should the chairperson use as a guide when trying to detect subtle signs of emotional distress among participants?
Their own feelings and intuition
Which of the following is a suggested tip in the text for managing conflict during a meeting?
Make strategic seating arrangements, placing domineering individuals near the leader
How should the chairperson handle a situation where a participant is experiencing feelings of affront (hostility)?
Try to get to the root of the problem and encourage the participant's participation
Study Notes
Responsibilities of the Chairperson
- Ensuring a good start to a meeting by setting up the meeting, stating problems, objectives, and procedures, and providing relevant information
- Encouraging participation by not monopolizing discussions, asking open-ended questions, and identifying introverts for input
- Managing emotions by being aware of hidden agendas and emotional distress, and using subtle signs to guide
Characteristics of Effective Meetings
- Meetings are an important part of corporate life
- A well-conducted meeting can be a powerful tool for transforming an organization
- Common reasons why meetings become a waste of time include lack of open communication, poor chairing, ineffective use of time, and lack of opportunity for sharing knowledge and expertise
Purposes of Meetings
- Meetings can serve informational or decision-making purposes
- Informational purposes include communicating important information, exploring new ideas, providing feedback, presenting reports, and gaining support for ideas or projects
The Four W's of Meeting Preparation
- Why is the meeting being held?
- Who should be present?
- Where should the meeting be held?
- When should the meeting take place?
Managing Silence and Emotions
- Recognizing three types of silence: general agreement, diffidence, and hostility
- Gently bringing participants into the discussion to address diffidence and hostility
- Being aware of hidden agendas and emotional distress
- Using subtle signs to guide emotional management
Managing Conflict and Late Comers
- Managing conflict by setting clear expectations, making strategic seating arrangements, and observing silence in cases of belligerence
- Dealing with late comers and injecting humor to keep the meeting on track
Test your knowledge on the responsibilities of a chairperson in conducting an effective meeting, including starting the meeting, encouraging participation, managing conflict, and ending the meeting on a good note.
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