Effective Communication Skills Quiz

Pre-Course Workbook Contents

• Workbook covers Cabin Crew Initial Pre-course training
• Created by Janet Ainsworth
• Approved by Gary Watson
• Revision 0-19
• Date 01 February 2019

Introduction

• Cabin Crew Safety Training Department at Etihad Aviation Training Academy
• Goal to equip trainees with knowledge, skills, and attitude for safe cabin crew operation
• Trainees are required to read the workbook prior to training
• Reading the workbook beforehand improves preparation and reduces stress during training
• Knowledge retention is improved through repetition and spaced learning (90-100% retention)

General Aviation

• List of abbreviations for terms commonly used in aviation
• Acronyms
• Definitions

Aviation Health

• List of equipment related to Aviation Health
• Definitions of equipment
• Phonetic alphabet

The 24-Hour Clock

• Explanation of the 24-hour clock used in aviation to avoid ambiguity
• Conversion table between 24-hour and 12-hour formats

Crew Resource Management (CRM)

• CRM is the effective utilization of all available resources to achieve safe and efficient flight operations
• CRM is a management system using equipment, procedures, and people
• Importance of communication and cultural awareness in mitigating errors
• Hazardous attitudes (e.g., Anti-authority, Macho, Impulsive, Invulnerability, Resignation) and their impact on safety
• Decision-making model (FORDEC)
• Situation awareness (Notice, Understand, Think Ahead)

Theory of Flight

• Fundamentals of how airplanes fly
• Force characteristics
• Altitude, Pressure and Temperature
• Aircraft structure (Fuselage and Wings)
• Electrical Power Supply (Engines, APU)
• Radio communication and navigation aids (Radar, Radio)
• Braking system (Main gear brakes, Reverse thrust, Air brakes)
• Aircraft movement (Yawing, Pitching, Rolling)
• Trim sheet
• De-icing/Anti-icing
• Turbulence

B787-900 Aircraft Features

• Cargo compartments (FWD, AFT, Bulk Cargo)
• Flight deck layout
• Cabin doors and exits
• Passenger cabin features
• Overhead stowage compartments
• Doghouses
• Baby bassinets
• Passenger Service Unit (PSU) functions (Crew Call button, Reading light, Oxygen Unit, Loud Speaker, Cabin Signs)
• Lavatory Service Unit (LSU)
• Galleys
• Safety equipment

Safety Equipment

• Definitions and purpose details
• Fire extinguishers
• Protective Breathing Equipment
• Portable Oxygen bottles
• Protective Gloves
• Crash Axe
• Flash light
• Life jacket
• Infant life jacket
• Megaphone
• Emergency Locator Transmitter
• Survival Kit
• External Survival Kit

Test your understanding of effective communication by exploring key aspects, strategies, and hindrances involved. This quiz covers various types of communication practices, including the integration of verbal and written communication. Assess your knowledge and improve your communication skills!