Podcast
Questions and Answers
What is a 'Danger Phrase' in the context of communication?
What is a 'Danger Phrase' in the context of communication?
- A phrase that encourages open dialogue.
- A phrase that mitigates responsibility. (correct)
- A phrase that fosters collaboration.
- A phrase that assigns blame to others. (correct)
Which phrase is considered a 'Power Phrase' when taking responsibility?
Which phrase is considered a 'Power Phrase' when taking responsibility?
- Because I did not follow up... (correct)
- Because the circumstances were challenging...
- Because others failed to support me...
- Because it was not my responsibility...
When assessing behavior, which statement reflects a neutral observation?
When assessing behavior, which statement reflects a neutral observation?
- 'His behavior is unusual.' (correct)
- 'His actions are below average.'
- 'He is acting in a way that is unacceptable.'
- 'What he does is just not normal.'
Which response indicates a lack of personal accountability?
Which response indicates a lack of personal accountability?
What is the first step in the 10-Step Conflict-Resolver strategy?
What is the first step in the 10-Step Conflict-Resolver strategy?
Which of the following is a consequence of recognizing what is within one's control?
Which of the following is a consequence of recognizing what is within one's control?
Which of the following statements exemplifies an effective method of concluding a conversation?
Which of the following statements exemplifies an effective method of concluding a conversation?
What phrase should one avoid to maintain constructive communication?
What phrase should one avoid to maintain constructive communication?
What is the primary purpose of the 'Magic Mirror' strategy?
What is the primary purpose of the 'Magic Mirror' strategy?
Which of the following is NOT a step in the 'Magic Mirror' process?
Which of the following is NOT a step in the 'Magic Mirror' process?
How should one respond if a person uses sarcasm according to the 'Magic Mirror' strategy?
How should one respond if a person uses sarcasm according to the 'Magic Mirror' strategy?
What is a danger phrase mentioned in the lesson?
What is a danger phrase mentioned in the lesson?
What is the recommended power phrase to replace derogatory terms?
What is the recommended power phrase to replace derogatory terms?
The strategy mentioned for challenging passive-aggressive comments includes what initial action?
The strategy mentioned for challenging passive-aggressive comments includes what initial action?
What is the key benefit of using power phrases in communication?
What is the key benefit of using power phrases in communication?
Which of the following statements exemplifies a danger phrase?
Which of the following statements exemplifies a danger phrase?
What should a parent do when their child expresses the desire to drop out of college?
What should a parent do when their child expresses the desire to drop out of college?
What is the suggested approach for a parent when discussing a child's decision to take a year off?
What is the suggested approach for a parent when discussing a child's decision to take a year off?
How should one react to patients who don't listen in an administrative office?
How should one react to patients who don't listen in an administrative office?
What role do difficult people play in personal development?
What role do difficult people play in personal development?
What is one potential consequence a parent may threaten if a child does not finish college?
What is one potential consequence a parent may threaten if a child does not finish college?
What is a key factor in helping resolve a situation between a parent and child regarding education?
What is a key factor in helping resolve a situation between a parent and child regarding education?
What is the importance of expressing how one feels in a communication scenario?
What is the importance of expressing how one feels in a communication scenario?
What might be a reason for a student to come back with questions previously answered?
What might be a reason for a student to come back with questions previously answered?
What is the primary purpose of the script mentioned?
What is the primary purpose of the script mentioned?
Which lead-in line emphasizes the speaker's feelings?
Which lead-in line emphasizes the speaker's feelings?
What common issue is highlighted in the example scenario?
What common issue is highlighted in the example scenario?
What is the suggested way to deal with difficult conversation partners?
What is the suggested way to deal with difficult conversation partners?
What is implied about the recipients of the speaker's communication?
What is implied about the recipients of the speaker's communication?
Which lead-in line suggests a need for assistance?
Which lead-in line suggests a need for assistance?
What is highlighted as a key factor in effective communication?
What is highlighted as a key factor in effective communication?
Which phrase implies a consequence of not following through?
Which phrase implies a consequence of not following through?
Which phrase exemplifies a 'Danger' statement according to the examples provided?
Which phrase exemplifies a 'Danger' statement according to the examples provided?
What does the last step of the Magic Mirror process accomplish?
What does the last step of the Magic Mirror process accomplish?
In what context is the 10-Step Conflict Resolver designed to be used?
In what context is the 10-Step Conflict Resolver designed to be used?
What does the communication principle highlighted state about master teachers?
What does the communication principle highlighted state about master teachers?
Which of the following is NOT outlined as a way to foster direct communication?
Which of the following is NOT outlined as a way to foster direct communication?
What type of behavior does the Power phrase encourage?
What type of behavior does the Power phrase encourage?
Flashcards
Magic Mirror
Magic Mirror
A strategy to address passive-aggressive communication by clarifying their intention.
Backtrack
Backtrack
The first step in the Magic Mirror strategy; repeating what the person said to acknowledge their words.
Clarify
Clarify
The second step in the Magic Mirror strategy; stating what you believe the person's intention was.
Ask for Confirmation
Ask for Confirmation
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Passive-Aggressive
Passive-Aggressive
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Danger Phrases
Danger Phrases
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Power Phrases
Power Phrases
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Unusual
Unusual
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"Normal"
"Normal"
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"Because (something outside of my influence) ..."
"Because (something outside of my influence) ..."
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"Because I..."
"Because I..."
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10-Step Conflict-Resolver
10-Step Conflict-Resolver
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Name | When you...| I feel...| Because...| How do you feel about that...| I need...Because...| Or else...| What do you think about that...
Name | When you...| I feel...| Because...| How do you feel about that...| I need...Because...| Or else...| What do you think about that...
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Passive-Aggressive Communication
Passive-Aggressive Communication
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Study Notes
Lesson 23 Summary
- This week's lesson focuses on dealing with difficult people, danger and power phrases, free-style scripting, and weekly communication principles.
Dealing with Difficult People Strategy
- The "Magic Mirror" strategy addresses passive-aggressive behavior.
- It involves a three-step process: backtracking, clarifying the intention, and confirming the intention.
- This method is used to determine the real intention of the person being passive-aggressive.
Danger and Power Phrases
- At work: Danger phrases include "strange," "weird," "funny." Power phrases include "unusual."
- "Unusual" carries no judgment.
- At home, danger phrases describe things outside of your influence, and power phrases take accountability for the outcome.
Free-Style Scripting
- The 10-Step Conflict Resolver is a strategy to improve communication.
- It's designed for two-way conversations.
- It uses 10 lead-in lines as a guideline for the conversation.
Communication Principle
- Master teachers are everywhere; you have to agree to receive the instruction.
- Difficult people can be used as learning opportunities to refine patience, kindness, and forgiveness in communication.
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Description
This quiz covers strategies for effective communication, focusing on dealing with difficult people, understanding power phrases, and free-style scripting techniques. Learn how to navigate challenging interactions and enhance your conversational skills with specific methods like the
