Effective Business Communication: Chapter 1
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Questions and Answers

What is a negative cultural attitude that involves believing one's own culture is superior to others?

Ethnocentrism

What is the term for the fear or dislike of people from other countries or cultures?

Xenophobia

What is the term for assigning oversimplified or inaccurate characteristics to a group of people based on their race, ethnicity, or culture?

Stereotyping

What is the term for the acceptance and appreciation of multiple cultures?

<p>Cultural Pluralism</p> Signup and view all the answers

What is an important aspect of written intercultural communication?

<p>Using plain English</p> Signup and view all the answers

What is a key principle of multicultural speaking skills?

<p>Speaking clearly and simply</p> Signup and view all the answers

What is the term for feedback that focuses on the process and is specific, objective, and action-oriented?

<p>Constructive Feedback</p> Signup and view all the answers

What is an important aspect of receiving feedback in the workplace?

<p>Listening with care and respect</p> Signup and view all the answers

What is the term for adapting one's conversation style to suit the cultural background of the audience?

<p>Adapting your conversation style</p> Signup and view all the answers

What is an important aspect of providing feedback in the workplace?

<p>Being clear and specific</p> Signup and view all the answers

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