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Business Communication Skills Quiz

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Questions and Answers

What is a common consequence of a team leader or manager demonstrating authority frequently?

Team members take over the leadership role

Team members become shy and hesitant to approach the manager (correct)

Team members ignore the authority displayed

Team members become more confident and approachable

How can managers or team leaders promote a friendly atmosphere among team members?

Ignoring team members' concerns

Displaying authority more frequently

Creating a strict work environment

Encouraging open communication and harmonious relations (correct)

What is a key factor contributing to confusion in interoffice business communication?

Too much clarity in communication

Lack of communication channels

Excessive use of technical jargon

Substandard organization in written documents (correct)

How can confusion in interoffice business communication be minimized?

Proofread and edit documents thoroughly Signup and view all the answers

What is a potential issue associated with gender bias in leadership selection?

Conflict and discrimination within the organization Signup and view all the answers

What is recommended to avoid gender bias in leadership decisions?

Setting aside gender-related issues when making decisions Signup and view all the answers

How can team leaders create a welcoming environment for consultations with team members?

Promoting an open-door policy and encouraging discussions Signup and view all the answers

What can help in improving the clarity of written interoffice materials?

'Fractured' organization of content Signup and view all the answers

'Fractured grammar' mentioned in the text refers to:

'Flawed' grammar with errors Signup and view all the answers

What is the recommended action to improve the quality of written interoffice documents?

Engage multiple individuals to edit and proofread thoroughly. Signup and view all the answers