E-Commerce Advantages and Disadvantages Worksheet

E-Commerce Advantages and Disadvantages

Customer Perspective Advantages

• Convenience and time-saving: shopping from anywhere with internet access at any time
• Global accessibility: access to a wider range of products and services from all over the world
• Cost-effectiveness: comparing prices and finding deals easily, with potential for lower prices

Business Perspective Advantages

• Increased market reach: ability to reach a global customer base with minimal investment
• Reduced operational costs: savings on physical store maintenance and staffing
• Access to customer data: ability to collect data and analyze customer behavior and preferences

Customer Perspective Disadvantages

• Security concerns: risk of personal and payment information being stolen
• Limited product experience: inability to touch, feel, and try products before purchase
• Dependence on technology: need for reliable internet access and suitable devices

Business Perspective Disadvantages

• High competition: competition from other online businesses and low barriers to entry
• Logistics and delivery challenges: managing inventory, shipping, and returns
• Cybersecurity threats: risk of hacking, data breaches, and other security issues

Explore the benefits and drawbacks of e-commerce from both customer and business perspectives.