4 Questions
From the customer's perspective, what is a potential advantage of e-commerce?
Convenience and ease of shopping
From the business perspective, what is a potential advantage of e-commerce?
Lower operational costs
What is a potential disadvantage of e-commerce from the customer's perspective?
Limited product trials and returns
What is a potential disadvantage of e-commerce from the business perspective?
Higher competition from other businesses
Study Notes
E-Commerce Advantages and Disadvantages
Customer Perspective Advantages
- Convenience and time-saving: shopping from anywhere with internet access at any time
- Global accessibility: access to a wider range of products and services from all over the world
- Cost-effectiveness: comparing prices and finding deals easily, with potential for lower prices
Business Perspective Advantages
- Increased market reach: ability to reach a global customer base with minimal investment
- Reduced operational costs: savings on physical store maintenance and staffing
- Access to customer data: ability to collect data and analyze customer behavior and preferences
Customer Perspective Disadvantages
- Security concerns: risk of personal and payment information being stolen
- Limited product experience: inability to touch, feel, and try products before purchase
- Dependence on technology: need for reliable internet access and suitable devices
Business Perspective Disadvantages
- High competition: competition from other online businesses and low barriers to entry
- Logistics and delivery challenges: managing inventory, shipping, and returns
- Cybersecurity threats: risk of hacking, data breaches, and other security issues
Explore the benefits and drawbacks of e-commerce from both customer and business perspectives.
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