E-Commerce Trends and Issues
48 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is one reason for the rapid expansion of electronic commerce technology?

  • Reduction in global customer reach
  • Decline in mobile device usage
  • Increased spending on traditional advertising
  • Development of networks and protocols (correct)

    • Electronic commerce is restricted to specific geographic locations.

    False

    What term describes the ability of Internet technology to provide shopping anytime and anywhere?

    Ubiquity

    Electronic commerce allows for ______________ messages to be tailored to individual consumers.

    <p>personalized</p> Signup and view all the answers

    Match the following characteristics of electronic commerce with their descriptions:

    <p>Ubiquity = Shopping convenience anytime, anywhere Global Reach = Enables commerce across national boundaries Information Density = Improved information quality and reduced costs Personalization = Custom messages based on individual preferences</p> Signup and view all the answers

    Which of the following is NOT a benefit of electronic commerce for merchants?

    <p>Higher capital outlay</p> Signup and view all the answers

    The term 'Marketspace' refers to a location where traditional shopping occurs.

    <p>False</p> Signup and view all the answers

    What is one key feature of interactivity in electronic commerce?

    <p>Engagement in a dialog between the consumer and the seller</p> Signup and view all the answers

    What is one of the primary advantages of ecommerce for consumers?

    <p>Ability to shop 24/7 from various locations</p> Signup and view all the answers

    Ecommerce eliminates all disadvantages associated with traditional retail shopping.

    <p>False</p> Signup and view all the answers

    Name two disadvantages of ecommerce.

    <p>Cost and justification, Security and privacy issues</p> Signup and view all the answers

    One of the major types of ecommerce is __________, which focuses on transactions between businesses and individual consumers.

    <p>Business-to-Consumer (B2C)</p> Signup and view all the answers

    Match the ecommerce disadvantages with their explanations:

    <p>Cost and justification = High developing costs and potential mistakes Security and privacy = Challenges in gaining customer trust Lack of trust = Skepticism towards faceless transactions Limiting factors = Inability to physically interact with products</p> Signup and view all the answers

    Which of the following is NOT a benefit of ecommerce?

    <p>Increased time for transactions</p> Signup and view all the answers

    Ecommerce can lead to improved customer service.

    <p>True</p> Signup and view all the answers

    What is a reason customers may resist switching to ecommerce?

    <p>Lack of trust in faceless transactions</p> Signup and view all the answers

    Which of the following is a benefit of B2C to businesses?

    <p>Lower distribution costs</p> Signup and view all the answers

    B2B typically involves purchasing processes that include complex negotiations and high monetary values.

    <p>True</p> Signup and view all the answers

    What is an example of a service within B2B electronic commerce?

    <p>financial services</p> Signup and view all the answers

    C2C e-commerce often involves consumers selling products directly to _____ .

    <p>consumers</p> Signup and view all the answers

    What is a primary benefit of C2C e-commerce?

    <p>Increased liquidity of products</p> Signup and view all the answers

    Match the type of e-commerce with its description:

    <p>B2B = Business transactions between companies C2C = Consumers selling to consumers P2P = File sharing among users Mobile Commerce = E-commerce using wireless devices</p> Signup and view all the answers

    Peer-to-Peer (P2P) e-commerce relies on centralized servers to link users.

    <p>False</p> Signup and view all the answers

    Name one key technology used in Mobile Commerce.

    <p>Wi-Fi</p> Signup and view all the answers

    Who conceived the term 'hypertext'?

    <p>Ted Nelson</p> Signup and view all the answers

    HTTP stands for Hypertext Transfer Protocol.

    <p>True</p> Signup and view all the answers

    What does URL stand for?

    <p>Uniform Resource Locator</p> Signup and view all the answers

    The web page is stored as an HTML ______.

    <p>document</p> Signup and view all the answers

    Which of the following is an example of a URL?

    <p><a href="http://www.google.com">http://www.google.com</a></p> Signup and view all the answers

    Match the following components with their descriptions:

    <p>Web server = Stores and serves web pages Web client = Software used to browse the web HTTP = Protocol for transferring hypertext HTML = Language for structuring web documents</p> Signup and view all the answers

    A hyperlink is a type of URL.

    <p>False</p> Signup and view all the answers

    What is the primary function of a web browser?

    <p>To surf the web</p> Signup and view all the answers

    What is the main purpose of instant messaging?

    <p>To communicate privately with selected users.</p> Signup and view all the answers

    Voice over IP requires a low-speed Internet connection to function effectively.

    <p>False</p> Signup and view all the answers

    Name one type of website that provides newsworthy material on current events.

    <p>News websites</p> Signup and view all the answers

    ______ are websites that offer various services such as email, shopping, and news.

    <p>Portals</p> Signup and view all the answers

    Which type of website is primarily focused on selling and promoting products and services?

    <p>Business/Marketing websites</p> Signup and view all the answers

    Educational websites only provide formal courses.

    <p>False</p> Signup and view all the answers

    Match the following types of websites with their primary focus:

    <p>Informational website = Factual information Business/Marketing website = Product promotion Educational website = Learning resources Entertainment website = Interactive content</p> Signup and view all the answers

    What is one requirement for using Voice over IP effectively?

    <p>A microphone or telephone</p> Signup and view all the answers

    What is the primary purpose of advocacy websites?

    <p>To describe a cause or opinion</p> Signup and view all the answers

    Blog is short for 'web log'.

    <p>True</p> Signup and view all the answers

    What is the function of a search engine?

    <p>To find websites and pages based on user queries.</p> Signup and view all the answers

    Google uses an algorithm called ______ to rank web pages.

    <p>PageRank</p> Signup and view all the answers

    Match the following website types to their descriptions:

    <p>Advocacy website = Describes a cause or opinion Blog = Regularly updated journal format Personal website = Private individual’s site Search engine = Finds webpages and information</p> Signup and view all the answers

    Which of the following is NOT a type of file that Google can search?

    <p>Audio files</p> Signup and view all the answers

    Google receives several hundred million queries each day.

    <p>True</p> Signup and view all the answers

    What can you enter into a search text box?

    <p>A topic, subject, or keyword.</p> Signup and view all the answers

    Study Notes

    • E-commerce (EC) is a new model for selling and merchandising.
    • Buyers participate in all stages of a purchase electronically, not in person or by phone.
    • The process includes enabling customers to access product info, select items, purchase them securely, and settle purchases financially.
    • Kalakota and Whinston (1997) define EC from various perspectives:
      • Communications: Delivery of info, products, services, or payments through phone lines, computer networks, or other electronic means.
      • Business: Applying technology to automate business transactions and workflows.
      • Service: A tool to reduce service costs while improving quality and speed of delivery.
      • Online: The capability to buy and sell products and info over the internet.
    • E-commerce applications started in the early 1970s with electronic fund transfers (EFT).
    • EDI expanded financial transactions to other areas and involved more companies, moving beyond financial institutions.
    • Internet commercialization and growth led to the term "electronic commerce."
    • Network, protocol, software, and specification development, as well as increasing competition.
    • Ubiquity: Internet/web technology is always available via devices (work, home, etc).
    • Global Reach: Technology surpasses national borders.
    • Universal Standards: Standardized technology across the globe.
    • Richness: Video, audio, and text messages integrated into single marketing messages.
    • Interactivity: Dynamically adjusting user experience.
    • Information Density: Reduced info costs, increased quality, accuracy, and timeliness.

    Major Types of E-Commerce

    • Business-to-Consumer (B2C): Businesses sell directly to consumers. Typical example of online shopper on Amazon.com.
      • Benefits to businesses: Lower distribution costs, new business opportunities, more accurate customer data, better customer support, and lower operating costs.
      • Benefits to consumers: Convenience, information, ability to compare prices/offers, and personal service.
    • Business-to-Business (B2B): Businesses sell to other businesses.
      • Focus on purchasing.
      • Advantages: Lower purchasing, selling, and marketing costs; reduced inventory; logistics efficiency; lower cycle times; and improved customer support.
    • Consumer-to-Consumer (C2C): Consumers sell directly to other consumers.
      • Benefits: Increased liquidity, reduced search costs.
    • Peer-to-Peer (P2P): Users share files with no central server.

    Web Technology

    • Internet: Network of computers and cables, facilitating communication.
    • Web: System of interconnected web pages, allowing a user to view content, such as email, videoconferences, and instant messages.

    Web Sites

    • Portals: A collection of various internet services such as search engines, news, sports, weather, and communication.
    • News: Up-to-date stories and articles on current events, life, money, sports.
    • Informational: Factual info on topics that range from government taxes to public transportation schedules.
    • Business/Marketing: Factual info about businesses and promotion of products and services.
    • Educational: Online courses, materials, or information for various purposes.
    • Entertainment: Interactive content like music, videos, games, or ongoing web episodes.
    • Advocacy: Describe a cause, opinion, or idea to convince viewers of the idea's validity.
    • Blogs: Similar to journals, containing thoughts, ideas, and perspectives.
    • Search Engine: Program that locates web pages relevant to user queries.

    Web Services

    • Email: Original internet service for sending/receiving messages.
    • File Transfer Protocol (FTP): Allows users to upload and download files.
    • Newsgroups/Message Boards: Place for topical discussions.
    • Mailing Lists: Organized email distribution lists.
    • Chat Rooms: Real-time communication spaces.
    • Instant Messaging (IM): Direct communication with specific users.
    • Internet Telephony: Use of Internet to make phone calls.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    E-Commerce Trends and Issues (Week 14) PDF

    Description

    Explore the key trends and issues in e-commerce, a modern model for buying and selling goods online. Discover how technology transforms communication, business processes, and customer service from past to present. This quiz covers the perspectives of e-commerce as defined by Kalakota and Whinston.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser