DTK3102 Institutional Foodservice Quiz

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Questions and Answers

What is the definition of a system?

A collection of interrelated parts or subsystems unified by design to obtain one or more objectives.

What are the three basic components of a system?

  • Control, Memory, Feedback
  • Output, Memory, Feedback
  • Input, Transformation, Output (correct)
  • Input, Control, Transformation

What is the definition of input?

Any human, physical, or operational resource required to accomplish objectives of the system.

What is the definition of transformation?

<p>Any action or activity used in changing inputs into outputs, such as activities involved in the production of food.</p> Signup and view all the answers

What is the definition of control?

<p>Control provides guidance for the system.</p> Signup and view all the answers

What are the two types of control?

<p>Internal control and external control (B)</p> Signup and view all the answers

What is the definition of internal control?

<p>Plans (goals and objectives of the organization, standards, and policies and procedures).</p> Signup and view all the answers

What are the three functions of control?

<p>Ensures that resources are used effectively and efficiently in accomplishing organizational objectives; Ensures that the organization is functioning within legal and regulatory constraints; and Provides standards to be used in the evaluation of operations.</p> Signup and view all the answers

What is the definition of memory?

<p>Memory includes all stored information and provides historical records of the system's operations.</p> Signup and view all the answers

What is the benefit of using past records in a system?

<p>Analysis of past records can assist the manager in making plans and avoiding repetition of past mistakes.</p> Signup and view all the answers

How can computer technology enhance the memory capability of a system?

<p>Computer technology greatly enhances the memory capability of all types of systems.</p> Signup and view all the answers

How do managers use computers to access records?

<p>Rather than rely on filing cabinets for storage of information, managers use computers for rapid access to records.</p> Signup and view all the answers

What are environmental factors?

<p>Environmental factors are things that occur outside of the foodservice system yet impact some component of the system.</p> Signup and view all the answers

Which of the following is NOT an environmental factor?

<p>Internal control (D)</p> Signup and view all the answers

What is the definition of feedback?

<p>Feedback includes those processes by which a system continually receives information from its internal and external environment.</p> Signup and view all the answers

What is the benefit of using feedback in a system?

<p>If used, feedback assists the system in adjusting to needed changes.</p> Signup and view all the answers

What is an example of valuable feedback from customers?

<p>Feedback from customers' comments could be valuable information to the manager regarding changes needed in food or services offered.</p> Signup and view all the answers

What happens to organizations that lack effective feedback mechanisms?

<p>Organizations without effective feedback mechanisms become relatively closed systems and may go out of business.</p> Signup and view all the answers

What are the two main types of systems?

<p>Closed systems and open systems (C)</p> Signup and view all the answers

What is a closed system?

<p>A system that has no interaction with its environment.</p> Signup and view all the answers

What is the definition of interdependency?

<p>Interdependency is the reciprocal relationship of the parts of a system; each part mutually affects the performance of the others.</p> Signup and view all the answers

What are two benefits of interdependency?

<p>Interdependency of parts, leading to integration and synergy.</p> Signup and view all the answers

What is the definition of dynamic equilibrium?

<p>Dynamic equilibrium, or steady state, is the continuous response and adaptation of a system to its internal and external environment, which includes all the conditions, circumstances, and influences affecting the system.</p> Signup and view all the answers

What is the definition of equifinality?

<p>Equifinality means that a same or similar output could be achieved by using different inputs or by varying the transformation processes.</p> Signup and view all the answers

Flashcards

System

A collection of interconnected parts working together to achieve a common goal.

Input (system)

Resources needed to run a system, like ingredients for food.

Transformation (system)

The process of changing inputs into outputs, like cooking food.

Output (system)

The results of a system's work, like a finished meal.

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Open System

A system that interacts with and is influenced by its environment.

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Closed System

A system that does not interact with its environment.

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Interdependency (open system)

Parts of a system rely on each other for functioning.

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Dynamic Equilibrium (open system)

A state of balance despite constant change.

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Equifinality (open system)

Different ways to achieve the same outcome.

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Permeable boundaries (open system)

Boundaries that allow interaction with the environment.

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Control (system)

Guidelines that ensure a system works effectively.

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Internal Control (system)

Control plans/policies from within a system

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External Control (system)

Control from the outside environment

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Control Functions

Methods ensuring that resources are used correctly, operations follow laws, and activities are evaluated by standards

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Memory (system)

Stored information to reflect on past actions (history).

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Environmental Factors

External influences affecting a system.

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Feedback

Information from the environment or system to adjust.

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Study Notes

Institutional Foodservice: System Concept and Approach

  • DTK3102 course
  • Focuses on system concept and approach in institutional foodservice
  • Learning objectives include defining systems, explaining open system characteristics, analyzing foodservice using the system model, identifying inputs/outputs, discussing the transformation process, analyzing environmental impact, and describing foodservice operations.

Systems Concept and Approach

  • System: a collection of related parts/subsystems unified to achieve one or more objectives
  • System designed to achieve an objective
  • Subsystems in a system have a defined arrangement

Organization as a System – Basic System Model

  • Input: human, physical, or operational resources needed to meet system objectives (e.g., ingredients)
  • Transformation: action/activity to change inputs into outputs (e.g., cooking process)
  • Output: result of transforming input; represents achievement of the system goal (e.g., finished dish)

Organizational System – Expanded System Model

  • Control: provides guidance for the system
    • Internal control: organization plans, standards, and procedures
    • External control: local, state, federal regulations, contracts with external companies
  • Three functions of control:
    • Ensures efficient use of resources to meet objectives
    • Maintains compliance with laws and regulations
    • Provides evaluation standards for operations
  • Memory: includes all stored information; provides historical records of system operations
    • Analyzing past records helps avoid repeating mistakes and improve planning
    • Computer technology enhances memory capabilities
  • Environmental factors: external factors affecting the foodservice system
    • Include social, economic, political, environmental, technological, legal factors
  • Feedback: processes where the system receives information from its internal and external environment
    • Feedback helps the system adjust to changes
    • Feedback from customers can be valuable regarding necessary changes

Close vs. Open Systems

  • Systems can be viewed as closed or open based on their interaction with the environment
    • Open system interacts with its environment
    • Closed system has no interaction with its environment

Characteristics of Open Systems

  • Interdependency: parts of the system depend on each other
  • Dynamic equilibrium: a system's continuous response and adaptation to internal and external conditions
  • Equifinality: a similar outcome can be reached through different inputs and processes
  • Permeable boundaries: systems can interact with external environment
  • Interface of systems & subsystems: links between different parts
  • Hierarchy: different levels and relationships within the system

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