DTK3102 Institutional Foodservice Quiz

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Questions and Answers

What is the definition of a system?

A collection of interrelated parts or subsystems unified by design to obtain one or more objectives.

What are the three basic components of a system?

Control, Memory, Feedback

Output, Memory, Feedback

Input, Transformation, Output (correct)

Input, Control, Transformation

What is the definition of input?

Any human, physical, or operational resource required to accomplish objectives of the system.

What is the definition of transformation?

Any action or activity used in changing inputs into outputs, such as activities involved in the production of food. Signup and view all the answers

What is the definition of control?

Control provides guidance for the system. Signup and view all the answers

What are the two types of control?

Internal control and external control Signup and view all the answers

What is the definition of internal control?

Plans (goals and objectives of the organization, standards, and policies and procedures). Signup and view all the answers

What are the three functions of control?

Ensures that resources are used effectively and efficiently in accomplishing organizational objectives; Ensures that the organization is functioning within legal and regulatory constraints; and Provides standards to be used in the evaluation of operations. Signup and view all the answers

What is the definition of memory?

Memory includes all stored information and provides historical records of the system's operations. Signup and view all the answers

What is the benefit of using past records in a system?

Analysis of past records can assist the manager in making plans and avoiding repetition of past mistakes. Signup and view all the answers

How can computer technology enhance the memory capability of a system?

Computer technology greatly enhances the memory capability of all types of systems. Signup and view all the answers

How do managers use computers to access records?

Rather than rely on filing cabinets for storage of information, managers use computers for rapid access to records. Signup and view all the answers

What are environmental factors?

Environmental factors are things that occur outside of the foodservice system yet impact some component of the system. Signup and view all the answers

Which of the following is NOT an environmental factor?

Internal control Signup and view all the answers

What is the definition of feedback?

Feedback includes those processes by which a system continually receives information from its internal and external environment. Signup and view all the answers

What is the benefit of using feedback in a system?

If used, feedback assists the system in adjusting to needed changes. Signup and view all the answers

What is an example of valuable feedback from customers?

Feedback from customers' comments could be valuable information to the manager regarding changes needed in food or services offered. Signup and view all the answers

What happens to organizations that lack effective feedback mechanisms?

Organizations without effective feedback mechanisms become relatively closed systems and may go out of business. Signup and view all the answers

What are the two main types of systems?

Closed systems and open systems Signup and view all the answers

What is a closed system?

A system that has no interaction with its environment. Signup and view all the answers

What is the definition of interdependency?

Interdependency is the reciprocal relationship of the parts of a system; each part mutually affects the performance of the others. Signup and view all the answers

What are two benefits of interdependency?

Interdependency of parts, leading to integration and synergy. Signup and view all the answers

What is the definition of dynamic equilibrium?

Dynamic equilibrium, or steady state, is the continuous response and adaptation of a system to its internal and external environment, which includes all the conditions, circumstances, and influences affecting the system. Signup and view all the answers

What is the definition of equifinality?

Equifinality means that a same or similar output could be achieved by using different inputs or by varying the transformation processes. Signup and view all the answers

Study Notes

Institutional Foodservice: System Concept and Approach

DTK3102 course
Focuses on system concept and approach in institutional foodservice
Learning objectives include defining systems, explaining open system characteristics, analyzing foodservice using the system model, identifying inputs/outputs, discussing the transformation process, analyzing environmental impact, and describing foodservice operations.

Systems Concept and Approach

System: a collection of related parts/subsystems unified to achieve one or more objectives
System designed to achieve an objective
Subsystems in a system have a defined arrangement

Organization as a System – Basic System Model

Input: human, physical, or operational resources needed to meet system objectives (e.g., ingredients)
Transformation: action/activity to change inputs into outputs (e.g., cooking process)
Output: result of transforming input; represents achievement of the system goal (e.g., finished dish)

Organizational System – Expanded System Model

Control: provides guidance for the system
- Internal control: organization plans, standards, and procedures
- External control: local, state, federal regulations, contracts with external companies
Three functions of control:
- Ensures efficient use of resources to meet objectives
- Maintains compliance with laws and regulations
- Provides evaluation standards for operations
Memory: includes all stored information; provides historical records of system operations
- Analyzing past records helps avoid repeating mistakes and improve planning
- Computer technology enhances memory capabilities
Environmental factors: external factors affecting the foodservice system
- Include social, economic, political, environmental, technological, legal factors
Feedback: processes where the system receives information from its internal and external environment
- Feedback helps the system adjust to changes
- Feedback from customers can be valuable regarding necessary changes

Close vs. Open Systems

Systems can be viewed as closed or open based on their interaction with the environment
- Open system interacts with its environment
- Closed system has no interaction with its environment

Characteristics of Open Systems

Interdependency: parts of the system depend on each other
Dynamic equilibrium: a system's continuous response and adaptation to internal and external conditions
Equifinality: a similar outcome can be reached through different inputs and processes
Permeable boundaries: systems can interact with external environment
Interface of systems & subsystems: links between different parts
Hierarchy: different levels and relationships within the system

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Description

This quiz explores the system concept and approach in institutional foodservice, focusing on organization as a system. You will define different components such as inputs, transformation processes, and outputs that are essential for effective foodservice operations. Test your understanding of the systems model and its application in the culinary environment.