Diploma in Healthcare Organizational Behaviour Unit 1
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Questions and Answers

What is an example of counterproductive work behavior?

  • Participating in team-building activities
  • Work sabotage (correct)
  • Completing projects ahead of schedule
  • Assisting a coworker with their tasks

    • Why is maintaining work attendance critical for organizations?

  • It limits employee interaction and communication.
  • It ensures that the organization can function effectively. (correct)
  • It helps in establishing trust among employees.
  • It prevents employees from taking breaks.

    • Which of the following factors is not a cause of absenteeism?

  • Sick leave
  • Situational factor
  • Motivational factor
  • Employee satisfaction (correct)

    • What role does organizational behavior play in performance effectiveness?

    <p>It helps prevent miscommunications.</p> Signup and view all the answers

    What is one major limitation of organizational behavior?

    <p>Behavioral bias.</p> Signup and view all the answers

    What contributes to better relationships within an organization?

    <p>Achieving organizational objectives.</p> Signup and view all the answers

    How can organizational behavior impact employee motivation?

    <p>By understanding motivational tools.</p> Signup and view all the answers

    Which of the following is NOT a motivational factor for absenteeism?

    <p>Personal hobbies</p> Signup and view all the answers

    What does Organizational Behavior (OB) primarily study?

    <p>Human behavior in organizational settings</p> Signup and view all the answers

    Which two concepts are necessary for organizations to function effectively?

    <p>Coordination and delegation</p> Signup and view all the answers

    What is one of the key components of studying Organizational Behavior?

    <p>Examining the impact of human behavior on job performance</p> Signup and view all the answers

    Why is delegation important in an organization?

    <p>To allocate responsibilities according to capability</p> Signup and view all the answers

    According to Fred Luthans, what is a focus area of Organizational Behavior?

    <p>Understanding and predicting human behavior in organizations</p> Signup and view all the answers

    Which of the following is NOT an aspect examined by the study of Organizational Behavior?

    <p>Employee benefits</p> Signup and view all the answers

    What does the term 'tunnel vision' refer to in the context of perception?

    <p>A narrow viewpoint that misses the broader landscape</p> Signup and view all the answers

    What does the term 'behavior' refer to in the context of Organizational Behavior?

    <p>Any response influenced by surroundings</p> Signup and view all the answers

    According to the Law of Diminishing Returns, what happens when additional input is added beyond a certain point?

    <p>Output begins to decline despite added positive factors</p> Signup and view all the answers

    What is a significant concern regarding the use of Organizational Behavior (OB) techniques?

    <p>Their potential for unethical manipulation of individuals</p> Signup and view all the answers

    What type of performance does Organizational Behavior study?

    <p>Both group and individual performance</p> Signup and view all the answers

    Which group may be particularly at risk of misusing Organizational Behavior knowledge?

    <p>Those lacking respect for human dignity</p> Signup and view all the answers

    Which of the following statements about motivation and OB techniques is true?

    <p>They can be misapplied to manipulate individuals unethically</p> Signup and view all the answers

    Who is known as the Father of Scientific Management?

    <p>Frederick Winslow Taylor</p> Signup and view all the answers

    Which philosopher contributed to the concepts of ethics and leadership?

    <p>Confucius</p> Signup and view all the answers

    What is the primary focus of Organizational Behavior?

    <p>Understanding individual and group behavior within organizations</p> Signup and view all the answers

    Which model did Abraham H. Maslow develop?

    <p>Need hierarchy motivation model</p> Signup and view all the answers

    Chester Bernard's contributions to Organizational Behavior primarily focused on which aspect?

    <p>Authority and leadership</p> Signup and view all the answers

    What did Elton Mayo and his colleagues report on in the workplace?

    <p>Formal and informal group dynamics</p> Signup and view all the answers

    According to Max Weber, what type of organization maximizes technical efficiency?

    <p>Bureaucracy</p> Signup and view all the answers

    Which managerial style contrasts Theory X and Theory Y?

    <p>McGregor's managerial style</p> Signup and view all the answers

    Which element of organizational behavior involves the people working within the organization?

    <p>People</p> Signup and view all the answers

    What is the primary purpose of technology in an organization?

    <p>To assist people in performing their tasks efficiently</p> Signup and view all the answers

    How does organizational structure contribute to an organization?

    <p>It provides a framework for coordination between different levels</p> Signup and view all the answers

    Which type of individual behavior involves goal-directed actions supporting organizational objectives?

    <p>Task performance</p> Signup and view all the answers

    What does organizational citizenship behavior primarily reflect?

    <p>Cooperation and helpfulness towards others</p> Signup and view all the answers

    In terms of individual behavior, what role does the environment play?

    <p>It influences employee behavior and interactions</p> Signup and view all the answers

    Which of the following is NOT a component of organizational behavior as mentioned?

    <p>Resistance</p> Signup and view all the answers

    What is the importance of individual behavior in an organization?

    <p>It facilitates interaction and knowledge sharing</p> Signup and view all the answers

    Study Notes

    Diploma in Healthcare Organizational Behaviour

    • This course covers Organizational Behaviour (OB) within a healthcare context.
    • Unit 1 focuses on introducing the field of OB.

    Learning Objectives

    • Understand the concept of Organizational Behavior (OB).
    • Detail the history of OB.
    • Describe the fundamental aspects of OB in organizations.
    • Identify different types of individual behaviour in organizations.
    • Discuss the significance of studying OB.

    What is an Organization?

    • A group of individuals working collectively towards a common goal.
    • Organizations function through coordination and delegation among members.
    • Delegation ensures equal work distribution based on capability.
    • Coordination is crucial for achieving organizational objectives efficiently.

    What is Behavior?

    • A verbal or physical response resulting from environmental influences.
    • Individual behavior is influenced by their surroundings.

    What is Organizational Behavior (OB)?

    • The study of human behavior within organizational settings.
    • It explores the interface between human behavior and the organization itself.
    • OB is concerned with understanding, predicting, and controlling human behavior within organizations (Fred Luthans).

    Fundamental Aspects of Organizational Behaviour

    • People: Employees and external parties (suppliers, customers, auditors).
    • Structure: The organizational framework, ensuring coordination across levels.
    • Technology: Tools and systems (computers, printers, networks) to improve efficiency.
    • Environment: Organizational circumstances influencing employees.

    Types of Individual Behavior

    • Task performance: Goal-directed behaviors supporting organizational objectives.
    • Organizational citizenship: Cooperative and helpful behaviors supporting the organization.
    • Counterproductive work behavior: Negative behaviors like abuse of others, work avoidance, or sabotage.
    • Joining and staying with the organization: The importance of qualified personnel and knowledge/talent to the organizational success.
    • Maintaining work attendance: Regular work attendance and the reasons for absenteeism.

    Organizational Behavior Studies History

    • Max Weber and earlier studies are the roots of OB.
    • The Industrial Revolution led to new manufacturing techniques and organizational forms.
    • Max Weber analyzed bureaucracy as an ideal type of efficient organization.
    • Other early pioneers include Plato (leadership); Confucius (ethics and leadership); Adam Smith (division of labor); Frederick Winslow Taylor (scientific management); and Elton Mayo (group dynamics).
    • More recent contributors include Mary Parker Follett (conflict resolution), Chester Bernard (individual behaviour), Aristotle (communication), Abraham Maslow (motivation), Douglas McGregor (leadership styles), and Henry Mintzberg (managerial roles).

    Importance of OB

    • Relationship building: Fostering better relationships through achieving organizational and individual goals; coordination is of core importance.
    • Performance effectiveness: improving organizational goodwill and achieving objectives quickly. Preventing miscommunications to maintain morale. Avoiding gossip and rudeness, which negatively impacts performance.
    • Motivation: Understanding motivational tools to help leaders improve employees reaching potential, leading to greater efficiency.

    Limitations of OB

    • Behavioral bias: Tunnel vision as people focus only on a limited viewpoint, overlooking the broader picture.
    • Diminishing returns: The point where added input produces diminishing returns, and overall output declines.
    • Unethical manipulation: OB knowledge and techniques can sometimes be exploited for manipulative purposes.

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    Related Documents

    Unit 1 - Introduction to the Field of OB PDF

    Description

    Explore the fundamentals of Organizational Behaviour (OB) in the healthcare sector with a focus on its definition, history, and significance. Understand how individual behavior impacts organizational dynamics and the importance of coordination and delegation in achieving common goals within healthcare settings.

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