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Difficult Conversations and Communication Skills

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Difficult Conversations and Communication Skills

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Questions and Answers

What does psychologist Andrea Bonior recommend when framing problems?

Avoiding personal pronouns in conversations

Using 'I' statements to express feelings (correct)

Using 'you' statements to express concerns

Blaming the other person for the issues

Why is it important to have solid evidence of a problem before addressing it?

To create tension in the conversation

To prove the other person wrong

To avoid addressing the problem altogether

To make it easier for others to recognize the issues (correct)

What does psychologist Laura Brennan emphasize in difficult conversations?

The necessity of proving oneself right

The significance of avoiding the other person's perspective

The importance of letting go of ego and not focusing on being proved right (correct)

The need to assert dominance in the conversation

Why does staying calm play a vital role in difficult conversations?

To avoid reacting badly and causing an argument Signup and view all the answers

What does overplanning conversations in advance, according to Bonior, risk?

Preventing flexibility in genuinely participating in the discussion Signup and view all the answers

What does acknowledging your anxiety during a difficult conversation help with?

It helps you focus on positive results Signup and view all the answers

Why does psychologist Andrea Bonior caution against overplanning difficult conversations?

It can hinder genuine participation and flexibility in the discussion Signup and view all the answers

What does having solid evidence of a problem before addressing it make easier?

Recognition of issues by other people Signup and view all the answers

What does psychologist Laura Brennan emphasize about our behavior in difficult conversations?

Letting go of our ego and not focusing on being proved right Signup and view all the answers

Why is it important to highlight how a problem impacts us and others during a difficult conversation?

To focus on the impact rather than making accusations Signup and view all the answers