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HCA 301: Effective Communication in Difficult Conversations

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Questions and Answers

What is the primary purpose of feedback?

To inform and motivate the person to change (correct)
To praise someone's actions or motives
To make a negative judgment on someone's behavior
To criticize someone's actions or motives

What is included in objective evidence in feedback?

How to improve the situation
How people reacted
What, when, where, and how often (correct)
Why it is important

How do people typically respond to criticism?

With defensiveness (correct)
With indifference
With motivation to change
With pleasure and pride

What is the difference between feedback and praise?

Feedback is informative, while praise is judgmental (D) Signup and view all the answers

What is the primary goal of effective communication in the workplace?

To avoid misunderstandings and ensure mutual understanding (A) Signup and view all the answers

What is the outcome of sincere praise, carefully structured with specific information?

People feel good and motivated to change (D) Signup and view all the answers

What is a key aspect of giving effective praise?

Focusing on the task rather than the person (A) Signup and view all the answers

What is the main difference between criticism and feedback?

Criticism is a judgment, while feedback is informative (B) Signup and view all the answers

What can influence the outcome of communication in the workplace?

The cultural background and organizational culture (C) Signup and view all the answers

What is essential for a manager or leader to be successful?

Expert communication skills (A) Signup and view all the answers

What can happen to messages in the communication process?

They can be distorted or misconstrued (D) Signup and view all the answers

What should a communicator strive to do?

Be as clear as possible to ensure understanding (D) Signup and view all the answers

What is the primary goal of effective upward communication?

To inspire confidence in those to whom you report (B) Signup and view all the answers

What is essential when communicating with those above you in the organization?

Being prepared to listen objectively (C) Signup and view all the answers

Why is it important to understand how the person above you responds to stress?

To build a personal connection (A) Signup and view all the answers

What should you do when someone above you does something that supports you or your service?

Give immediate feedback and praise (D) Signup and view all the answers

What is a key aspect of effective communication in an organization?

Being clear and concise (A) Signup and view all the answers

Why is it essential to be organized and prepared when communicating with those above you?

To state needs clearly and explain rationales (D) Signup and view all the answers

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