18 Questions
What is the primary purpose of feedback?
To inform and motivate the person to change
What is included in objective evidence in feedback?
What, when, where, and how often
How do people typically respond to criticism?
With defensiveness
What is the difference between feedback and praise?
Feedback is informative, while praise is judgmental
What is the primary goal of effective communication in the workplace?
To avoid misunderstandings and ensure mutual understanding
What is the outcome of sincere praise, carefully structured with specific information?
People feel good and motivated to change
What is a key aspect of giving effective praise?
Focusing on the task rather than the person
What is the main difference between criticism and feedback?
Criticism is a judgment, while feedback is informative
What can influence the outcome of communication in the workplace?
The cultural background and organizational culture
What is essential for a manager or leader to be successful?
Expert communication skills
What can happen to messages in the communication process?
They can be distorted or misconstrued
What should a communicator strive to do?
Be as clear as possible to ensure understanding
What is the primary goal of effective upward communication?
To inspire confidence in those to whom you report
What is essential when communicating with those above you in the organization?
Being prepared to listen objectively
Why is it important to understand how the person above you responds to stress?
To build a personal connection
What should you do when someone above you does something that supports you or your service?
Give immediate feedback and praise
What is a key aspect of effective communication in an organization?
Being clear and concise
Why is it essential to be organized and prepared when communicating with those above you?
To state needs clearly and explain rationales
Learn how to navigate challenging conversations, including how to respond when someone storms out of a meeting. Understand the importance of addressing important issues and setting up follow-up meetings.
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