18 Questions
What is the primary purpose of feedback in a conversation?
To inform and motivate the person to change
What is the typical response to criticism in a conversation?
Defensiveness
What is the key difference between feedback and criticism?
Feedback is objective, while criticism is subjective
What should be included in effective feedback?
Both objective and subjective evidence, along with why it is important
What is the effect of sincere praise on the person receiving it?
It can make them feel good and motivated
What should be the tone of feedback intended to improve a person's behavior?
Positive and motivational
What is the primary purpose of giving feedback to a staff member?
To provide correction and guidance for improvement
What is the difference between praise and feedback?
Praise focuses on the outcome, while feedback focuses on the process
What is the result of a staff member receiving feedback that is specific and clear?
They become motivated and inspired to improve
Why is it essential to consider the organizational culture when giving feedback?
Because it influences the outcome of the communication
What is the goal of effective communication in the workplace?
To ensure that the message is understood clearly
Why is it crucial to be clear and concise when giving feedback?
To avoid being misunderstood
What is the first step in the five-step approach to opening a difficult conversation?
Thank the person for meeting
What is the purpose of step 2 in the five-step approach?
To tell them how you are feeling
What is an example of a situation that may lead to a difficult conversation?
A colleague is phoning in sick on Saturdays
What is the purpose of step 5 in the five-step approach?
To invite a response
What is an example of a response to a difficult conversation?
I am having some problems at home that make it hard for me to come to work on time
What is the goal of reflecting back a person's concern in a difficult conversation?
To keep the responsibility for solving the problem with the other person
Learn how to navigate challenging conversations effectively. This quiz covers strategies for responding to storming out, dealing with determined leavers, and setting up follow-up meetings.
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