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Questions and Answers
What is the purpose of using strip phrases in a conversation?
What is the purpose of using strip phrases in a conversation?
- To sound good under pressure
- To insult the other person
- To deflect the insult (correct)
- To exploit the other person
What is the 'Springboard Focus Technique'?
What is the 'Springboard Focus Technique'?
- A technique to deflect insults and focus on the goal (correct)
- A method to interrupt the other person
- A technique to exploit the other person
- A method to jump over the conversation
What is one of the principles for dealing with difficult people?
What is one of the principles for dealing with difficult people?
- Give back what you would not want under identical conditions
- Always let them win
- Let them say what they want as long as they do what you say (correct)
- Show disrespect to everyone at all times
How should you treat a person, even if you find it difficult to respect them?
How should you treat a person, even if you find it difficult to respect them?
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What does it mean to go for the 'Win/Win Solution'?
What does it mean to go for the 'Win/Win Solution'?
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