Deflecting Insults
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Questions and Answers

What is the purpose of using strip phrases in a conversation?

  • To sound good under pressure
  • To insult the other person
  • To deflect the insult (correct)
  • To exploit the other person

    • What is the 'Springboard Focus Technique'?

  • A technique to deflect insults and focus on the goal (correct)
  • A method to interrupt the other person
  • A technique to exploit the other person
  • A method to jump over the conversation

    • What is one of the principles for dealing with difficult people?

  • Give back what you would not want under identical conditions
  • Always let them win
  • Let them say what they want as long as they do what you say (correct)
  • Show disrespect to everyone at all times

    • How should you treat a person, even if you find it difficult to respect them?

    <p>Treat them as you would want to be treated</p> Signup and view all the answers

    What does it mean to go for the 'Win/Win Solution'?

    <p>Find a solution that benefits both parties</p> Signup and view all the answers

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