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Questions and Answers
What is a humorous way to describe services?
What is a humorous way to describe services?
- Something that can be bought and sold, but which cannot be dropped on your foot (correct)
- Something that can be seen or touched
- Something that can only be provided by individuals
- Something that can only be provided by businesses
What do personal services, such as auto servicing and beauty parlors, fall under?
What do personal services, such as auto servicing and beauty parlors, fall under?
- Educational institutions
- Establishments
- Membership organizations
- The term services (correct)
According to Saser, Olson, and Wyekoffs, what type of establishments are primarily engaged in providing services?
According to Saser, Olson, and Wyekoffs, what type of establishments are primarily engaged in providing services?
- Membership organizations
- Establishments primarily engaged to provide various services to individuals, businesses, and government establishments (correct)
- Hotels and other lodging places
- Establishments providing personal services
What is a social effort that services, according to Sir William Bieveridge, aim to combat?
What is a social effort that services, according to Sir William Bieveridge, aim to combat?
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What is an alternative way to define services, according to the text?
What is an alternative way to define services, according to the text?
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What is a common characteristic of the definitions of services mentioned in the text?
What is a common characteristic of the definitions of services mentioned in the text?
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Study Notes
Definition and Meaning of Services
- Services can be described as something that can be bought and sold, but not physically dropped.
- The term services is not limited to personal services like auto servicing, beauty parlors, medical services, legal services, and consultancy services.
- Services have multiple connotations according to management gurus.
Definitions of Services
- According to Saser, Olson, and Wyekoffs, services refer to establishments that provide various services to individuals, businesses, government establishments, and other organizations.
- These establishments include hotels, personal services, entertainment services, educational institutions, membership organizations, and miscellaneous services.
- Sir William Bieveridge defines services as social efforts to combat five giant evils in society: want, disease, ignorance, squalor, and illness.
- Services can also be defined as actions taken by organizations to maintain and improve the well-being and functioning of people.
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Description
This quiz explores the concept of services, its definition, and various types of services including personal and management services.
