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Questions and Answers
What is a humorous way to describe services?
What do personal services, such as auto servicing and beauty parlors, fall under?
According to Saser, Olson, and Wyekoffs, what type of establishments are primarily engaged in providing services?
What is a social effort that services, according to Sir William Bieveridge, aim to combat?
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What is an alternative way to define services, according to the text?
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What is a common characteristic of the definitions of services mentioned in the text?
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Study Notes
Definition and Meaning of Services
- Services can be described as something that can be bought and sold, but not physically dropped.
- The term services is not limited to personal services like auto servicing, beauty parlors, medical services, legal services, and consultancy services.
- Services have multiple connotations according to management gurus.
Definitions of Services
- According to Saser, Olson, and Wyekoffs, services refer to establishments that provide various services to individuals, businesses, government establishments, and other organizations.
- These establishments include hotels, personal services, entertainment services, educational institutions, membership organizations, and miscellaneous services.
- Sir William Bieveridge defines services as social efforts to combat five giant evils in society: want, disease, ignorance, squalor, and illness.
- Services can also be defined as actions taken by organizations to maintain and improve the well-being and functioning of people.
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Description
This quiz explores the concept of services, its definition, and various types of services including personal and management services.
