American Service Expectations and Customer Satisfaction
10 Questions
2 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the main topic of Lesson 5?

  • Demographics and Consumer Market
  • Customer Relations Management
  • Diversity and Business Culture
  • American Service Expectation (correct)

    • What is CRM an abbreviation for?

  • Customer Response Management
  • Customer Retention Management
  • Customer Relationship Management (correct)
  • Customer Respect Management

    • What is the American Customer Satisfaction Index?

  • A measure of customer satisfaction (correct)
  • A measure of customer expectations
  • A measure of business performance
  • A measure of service quality

    • What is diversity related to in the context of this lesson?

    <p>Business culture</p> Signup and view all the answers

    What is the main benefit of service standards?

    <p>Increased customer satisfaction</p> Signup and view all the answers

    What is the primary focus of Lesson 5?

    <p>American Service Expectations</p> Signup and view all the answers

    What is the purpose of Service Standards?

    <p>To ensure consistency in service quality</p> Signup and view all the answers

    What is related to the consumer market in this lesson?

    <p>General Demographics</p> Signup and view all the answers

    What is presented by Dr. Michael Gil. O Llorens?

    <p>Lesson 5 on American Service Expectations</p> Signup and view all the answers

    What is CRM primarily concerned with?

    <p>Managing customer expectations</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser