Podcast
Questions and Answers
In a service business, the ______ process refers to the activities involved in creating and delivering the service to customers.
In a service business, the ______ process refers to the activities involved in creating and delivering the service to customers.
service
A service business is different from a goods business because it involves the ______ of intangible products or tasks.
A service business is different from a goods business because it involves the ______ of intangible products or tasks.
delivery
The production function of a business focuses on the ______ of goods or the delivery of services.
The production function of a business focuses on the ______ of goods or the delivery of services.
creation
One of the aspects of a business is marketing, which involves promoting and selling ______ or services to customers.
One of the aspects of a business is marketing, which involves promoting and selling ______ or services to customers.
A service business may employ different ______ to effectively run the business and meet customer needs.
A service business may employ different ______ to effectively run the business and meet customer needs.
Flashcards
Service Process
Service Process
Activities involved in creating and delivering a service.
Delivery of Intangible Products
Delivery of Intangible Products
Providing non-physical products or tasks in a service business.
Production Function
Production Function
Focuses on creating goods or delivering services in a business.
Marketing
Marketing
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Business Strategies
Business Strategies
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