5 Questions
In a service business, the ______ process refers to the activities involved in creating and delivering the service to customers.
service
A service business is different from a goods business because it involves the ______ of intangible products or tasks.
delivery
The production function of a business focuses on the ______ of goods or the delivery of services.
creation
One of the aspects of a business is marketing, which involves promoting and selling ______ or services to customers.
products
A service business may employ different ______ to effectively run the business and meet customer needs.
strategies
Test your knowledge on managing a service enterprise with this quiz. Learn about the key concepts and differences between service and goods businesses. Assess your understanding of the issues and concerns faced by entrepreneurs in the service industry.
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