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Questions and Answers
Which type of interview is characterized by the interviewer asking the candidate how they would proceed?
What screening device would be most appropriate to measure attitudes regarding tolerance of others who steal and acceptance of rationalizations for theft?
In the context of the pharmaceutical company's tight time frame for a joint venture in the Philippines, which method would best determine the training needs of sales representatives?
Which characteristic about adult learners is accurately described in the text?
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What is a potential issue with Kaitlyn's behavior in rating her fellow group members 'excellent' despite differences in effort?
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Which type of interview places specific emphasis on how a candidate would handle challenging situations or scenarios?
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Which of the following is NOT a measure used to evaluate supervisors?
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Which statement about teamwork is FALSE based on the text?
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What is the correct sequence for handling grievances?
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In which type of contract do Jack and Jill enter if no specific hours or times of work are specified?
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Which personality characteristic would be most predictive of Anthony's success in pharmaceutical sales?
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What is NOT a measure used to evaluate supervisors' performance according to the text?
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Which condition would make it acceptable for employees of the opposite sex to receive different pay for doing roughly equivalent work?
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Which type of question is inappropriate to ask during a job-related interview?
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If an employer is facing adverse impact due to selection procedures, what should they NOT do?
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During Joel's interviews for a public relations position, who does he meet with first?
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Which scenario would be considered ineffective for a group?
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What is an inappropriate approach for an employer dealing with adverse impact in selection procedures?
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Which contextual factor is most likely hindering the success of Veronica’s team?
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When managers seek to construct a total portfolio of reward programs that link to both short and long-term business success, they are producing a ________.
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What is helping Paul handle his stress in the face of corporate reorganization?
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What issue must be addressed in recruitment activities?
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Why is Veronica's team likely facing challenges?
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What is key to ensuring the success of reward programs in organizations?
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What type of skills are required to perform effectively according to the text?
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Which statement about arbitration is false based on the text?
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What sector is NOT mentioned as an example of flexible working hours in the text?
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According to David McClelland's theory, what motivates a person high in need for achievement?
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In the interview scenario with Yamato, what task is assigned to the interviewee?
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What is NOT a major skill category mentioned in the text?
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Study Notes
Types of Interviews
- Behavioral interview: focuses on past experiences and behaviors
- Stress interview: aims to test the candidate's reactions to stressful situations
- Situational interview: presents hypothetical scenarios to assess the candidate's problem-solving skills
- Directive interview: involves a structured conversation with specific questions
Screening Devices
- Personality tests: assess personality traits and characteristics
- Paper-and-pencil honesty tests: measure attitudes towards honesty and integrity
- Interest inventories: evaluate interests and preferences
- Graphology: analyzes handwriting to infer personality traits
Needs Assessment
- Tests: evaluate knowledge, skills, and abilities
- Observation: monitors behavior and performance
- Assessment center: uses multiple evaluation methods to assess skills and abilities
- Advisory committee: involves a group of experts to provide feedback and recommendations
Adult Learning
- Adult learners are inclined to refer to past experiences and want opportunities to share them
- They can assess their own progress and do not need feedback from the instructor
Performance Evaluation
- Interpersonal relations rating scale: evaluates relationships between team members
- Questionnaire: asks the supervisor to evaluate the results of the training
- Frequency count: measures the frequency of praise or discipline
- Measure of turnover, productivity, and grievances: evaluates the impact of training on team performance
Teamwork
- More conflicts exist in teamwork
- Teamwork requires more meetings
- The costs of using teams may exceed the benefits
Grievance Handling
- Receive and define the nature of the dissatisfaction
- Get the facts
- Analyze and divide
- Follow up
Employment Contracts
- Zero hours contracts: specify no particular number of hours or times of work
- Fixed-term contracts: specify a fixed duration of work
- Sub-contracting: involves contracting work to another party
- Temporary working contracts: specify a temporary arrangement
Personality Characteristics
- Recruiters look for personality traits that are predictive of success in a sales position
Pay and Compensation
- Pay can be different for employees of the opposite sex doing roughly equivalent work if there is a merit system or similar responsibility
- Reward strategy alignment: links reward programs to business success and desired behaviors
Recruitment
- Effort-performance and performance-awareness are two central issues to address in recruitment activities
Skills and Knowledge
- Interpersonal skills, conceptual skills, and technical skills are essential for effective performance
Arbitration
- Binding arbitration can lead to a final decision if both parties agree
- The neutrality of the arbiter is guaranteed by the selection process
- Disputes are not open to public view during the arbitration process
Flexible Working Hours
- Part-time work, flextime, and overtime are examples of flexible working arrangements often found in various industries
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Description
Test your understanding of David McClelland's theory on human motivation and skills alignment. Identify which statements align with the theory and which do not.
