Podcast
Questions and Answers
What will the client receive after the booking is complete?
What will the client receive after the booking is complete?
Why does Grasshopper record calls for quality assurance?
Why does Grasshopper record calls for quality assurance?
What information does Grasshopper need to collect before proceeding?
What information does Grasshopper need to collect before proceeding?
What is the investment for the maintenance plan for gas furnaces and A/C's?
What is the investment for the maintenance plan for gas furnaces and A/C's?
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What is included in the maintenance plan for gas furnaces and A/C's?
What is included in the maintenance plan for gas furnaces and A/C's?
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What happens if the client has an oil-based heating system?
What happens if the client has an oil-based heating system?
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How long will the client receive a call from the tech/Project Manager before the appointment?
How long will the client receive a call from the tech/Project Manager before the appointment?
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What does Grasshopper need to know about the client's system?
What does Grasshopper need to know about the client's system?
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What is the purpose of the initial call with the client?
What is the purpose of the initial call with the client?
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What does the client need to do to receive the maintenance plan?
What does the client need to do to receive the maintenance plan?
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Study Notes
Basic Information
- Ensure to check all details and confirm them with customers.
- Collect customer information: name, address, phone number, and email.
Weekend Bookings
- Ask important questions first during weekends and late nights.
- Reminders:
- Check for available slots.
- Ensure all decision makers are present.
- Schedule a site survey.
- Prices:
- Discuss prices with customers.
- Provide estimates.
Service Call Script
- Greet the customer and introduce yourself.
- Empathize with the customer's issue.
- Inform the customer that all Grasshopper services are recorded for quality assurance.
- Collect customer information: name, address, phone number, and email.
- Ask about the issue and provide a solution.
Site Survey
- A site survey is necessary for a thorough assessment.
- All decision makers should be present during the survey.
- Schedule a site survey with the customer.
Available Today
- Check the schedule for available slots.
- Offer available slots to the customer.
- Book an appointment if the customer agrees.
Maintenance Call Script
- Greet the customer and introduce yourself.
- Inform the customer that all Grasshopper services are recorded for quality assurance.
- Collect customer information: name, address, phone number, and email.
- Discuss maintenance plans and prices.
- Offer a maintenance plan with perks, such as priority scheduling and discounts.
Maintenance Plan
- The maintenance plan includes:
- Maintenance for both systems (heating and cooling).
- 50% off diagnostic fee.
- 10% off parts.
- Priority scheduling and service within 24 hours.
- The investment for the plan is $130.
AC Maintenance Script
- Greet the customer and introduce yourself.
- Inform the customer that all Grasshopper services are recorded for quality assurance.
- Collect customer information: name, address, phone number, and email.
- Discuss AC maintenance and prices.
- Offer a maintenance plan with perks, such as priority scheduling and discounts.
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Description
Confirming a booking appointment with a tech/project manager, including details of the call and a reminder.
