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Questions and Answers
Which of the following is NOT a reason to include customer information in a playbook?
Which of the following is NOT a reason to include customer information in a playbook?
- To remember details about problematic customers
- To surprise and delight customers (correct)
- To provide a better experience on their next visit
- To track tasks and promises made to customers
What does the text suggest about the famous chef in San Francisco?
What does the text suggest about the famous chef in San Francisco?
- She forgets to complete tasks and promises made to customers
- She keeps notes on every diner at her restaurant (correct)
- She doesn't have any specific tools in place
- She never provides a great experience for her customers
Why is it important to set dates and deadlines in a playbook?
Why is it important to set dates and deadlines in a playbook?
- To show customers that you care (correct)
- To remember details about problematic customers
- To surprise and delight customers
- To track tasks and promises made to customers
Which approach does the author advocate for resolving customer service issues?
Which approach does the author advocate for resolving customer service issues?
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What is one of the things you should include in your customer service playbook?
What is one of the things you should include in your customer service playbook?
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When should you update your customer service playbook?
When should you update your customer service playbook?
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