Customer Service Mastery

To remember details about problematic customers

To surprise and delight customers (correct)

To provide a better experience on their next visit

To track tasks and promises made to customers

She forgets to complete tasks and promises made to customers

She keeps notes on every diner at her restaurant (correct)

She doesn't have any specific tools in place

She never provides a great experience for her customers

To show customers that you care (correct)

To remember details about problematic customers

To surprise and delight customers

To track tasks and promises made to customers

<p>Proactive effort to prevent fires from happening</p> Signup and view all the answers

<p>Common customer complaints and challenges</p> Signup and view all the answers

<p>Whenever you see something happening regularly</p> Signup and view all the answers