5 Questions
Which of the following is the best way to calm an irate customer?
Listening
When are customers usually upset?
All the answers are correct
What is it called when you identify potential problems before they happen?
Proactive
What should you do first when someone approaches you with many complaints?
Check into the legitimacy of the complaints
What is the best approach when having a disagreement?
Maintain a normal
Learn the best strategies for handling irate customers and understanding their common concerns. This quiz will test your knowledge on effective customer service techniques and help you improve your interactions with upset customers.
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