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Questions and Answers
Which of the following is the best way to calm an irate customer?
Which of the following is the best way to calm an irate customer?
- Telling the customer about your policy
- Listening (correct)
- Telling them to be quiet
- Thinking of how you will respond and not paying attention
When are customers usually upset?
When are customers usually upset?
- All the answers are correct (correct)
- Faulty product
- Inadequate service
- Did not receive the value or benefits promised
What is it called when you identify potential problems before they happen?
What is it called when you identify potential problems before they happen?
- Interactive
- Telepathic
- Proactive (correct)
- Superstitious
What should you do first when someone approaches you with many complaints?
What should you do first when someone approaches you with many complaints?
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What is the best approach when having a disagreement?
What is the best approach when having a disagreement?
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