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Mastering Customer Service

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Questions and Answers

Which of the following is the best way to calm an irate customer?

Telling the customer about your policy

Listening (correct)

Telling them to be quiet

Thinking of how you will respond and not paying attention

When are customers usually upset?

All the answers are correct (correct)

Faulty product

Inadequate service

Did not receive the value or benefits promised

What is it called when you identify potential problems before they happen?

Interactive

Telepathic

Proactive (correct)

Superstitious

What should you do first when someone approaches you with many complaints?

<p>Check into the legitimacy of the complaints</p> Signup and view all the answers

What is the best approach when having a disagreement?

<p>Maintain a normal</p> Signup and view all the answers

Mastering Customer Service

Choose a study mode

Podcast

Questions and Answers

Which of the following is the best way to calm an irate customer?

When are customers usually upset?

What is it called when you identify potential problems before they happen?

What should you do first when someone approaches you with many complaints?

What is the best approach when having a disagreement?

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Mastering Customer Service

Mastering Customer Service

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Mastering Customer Service

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