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Mastering Customer Service

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Questions and Answers

Which of the following is a recommended approach to calming an irate customer?

Thinking of how you will respond and not paying attention

Listening (correct)

Telling them to be quiet

Telling the customer about your policy

What are some common reasons that customers become upset?

Faulty product

Did not receive the value or benefits promised

Inadequate service

All the answers are correct (correct)

What is it called when you identify potential problems before they happen?

Interactive

Superstitious

Telepathic

Proactive (correct)

What is the recommended first step when someone approaches you with complaints about your department?

<p>Check into the legitimacy of the complaints</p> Signup and view all the answers

How do you typically lower your voice during a disagreement?

<p>To a calm and assertive tone</p> Signup and view all the answers

Mastering Customer Service

Choose a study mode

Podcast

Questions and Answers

Which of the following is a recommended approach to calming an irate customer?

What are some common reasons that customers become upset?

What is it called when you identify potential problems before they happen?

What is the recommended first step when someone approaches you with complaints about your department?

How do you typically lower your voice during a disagreement?

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Mastering Customer Service

Mastering Customer Service

Mastering Customer Service

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