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Mastering Customer Service
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Mastering Customer Service

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@StateOfTheArtValley

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Questions and Answers

Which of the following is a recommended approach to calming an irate customer?

  • Thinking of how you will respond and not paying attention
  • Listening (correct)
  • Telling them to be quiet
  • Telling the customer about your policy

    • What are some common reasons that customers become upset?

  • Faulty product
  • Did not receive the value or benefits promised
  • Inadequate service
  • All the answers are correct (correct)

    • What is it called when you identify potential problems before they happen?

  • Interactive
  • Superstitious
  • Telepathic
  • Proactive (correct)

    • What is the recommended first step when someone approaches you with complaints about your department?

    <p>Check into the legitimacy of the complaints</p> Signup and view all the answers

    How do you typically lower your voice during a disagreement?

    <p>To a calm and assertive tone</p> Signup and view all the answers

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