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Questions and Answers
Which of the following is a recommended approach to calming an irate customer?
Which of the following is a recommended approach to calming an irate customer?
- Thinking of how you will respond and not paying attention
- Listening (correct)
- Telling them to be quiet
- Telling the customer about your policy
What are some common reasons that customers become upset?
What are some common reasons that customers become upset?
- Faulty product
- Did not receive the value or benefits promised
- Inadequate service
- All the answers are correct (correct)
What is it called when you identify potential problems before they happen?
What is it called when you identify potential problems before they happen?
- Interactive
- Superstitious
- Telepathic
- Proactive (correct)
What is the recommended first step when someone approaches you with complaints about your department?
What is the recommended first step when someone approaches you with complaints about your department?
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How do you typically lower your voice during a disagreement?
How do you typically lower your voice during a disagreement?
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