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Customer Service Knowledge Quiz

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Questions and Answers

Which one of the following is a potential benefit of customer service?

Decreased sales

Increased customer loyalty (correct)

Higher employee turnover

Lower customer satisfaction

What is one important skill for customer service representatives to have?

Lack of empathy

Active listening (correct)

Aggressive behavior

Inefficient communication

Why is it important for businesses to invest in customer service training?

To decrease customer loyalty

To reduce customer complaints

To improve customer satisfaction (correct)

To increase employee turnover

Customer Service Knowledge Quiz

Choose a study mode

Podcast

Questions and Answers

Which one of the following is a potential benefit of customer service?

What is one important skill for customer service representatives to have?

Why is it important for businesses to invest in customer service training?

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Quiz

Customer Service and Customer Satisfaction

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