Customer Service Knowledge Quiz
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Questions and Answers

Which one of the following is a potential benefit of customer service?

  • Decreased sales
  • Increased customer loyalty (correct)
  • Higher employee turnover
  • Lower customer satisfaction

    • What is one important skill for customer service representatives to have?

  • Lack of empathy
  • Active listening (correct)
  • Aggressive behavior
  • Inefficient communication

    • Why is it important for businesses to invest in customer service training?

  • To decrease customer loyalty
  • To reduce customer complaints
  • To improve customer satisfaction (correct)
  • To increase employee turnover

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