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Questions and Answers
Which one of the following is a potential benefit of customer service?
Which one of the following is a potential benefit of customer service?
- Decreased sales
- Increased customer loyalty (correct)
- Higher employee turnover
- Lower customer satisfaction
What is one important skill for customer service representatives to have?
What is one important skill for customer service representatives to have?
- Lack of empathy
- Active listening (correct)
- Aggressive behavior
- Inefficient communication
Why is it important for businesses to invest in customer service training?
Why is it important for businesses to invest in customer service training?
- To decrease customer loyalty
- To reduce customer complaints
- To improve customer satisfaction (correct)
- To increase employee turnover
