Customer Service Basics Quiz
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Questions and Answers

According to Sam M. Walton, who is the boss in any organization?

  • The customer (correct)
  • The staff person
  • The chairman
  • The CEO

    • Who can fire everybody in a company by spending their money somewhere else?

  • The chairman
  • The CEO
  • The staff person
  • The customer (correct)

    • Why is pleasing the customer the objective of every action?

  • To impress the CEO
  • To increase profits
  • To satisfy employees
  • To succeed as a business (correct)

    • Who considers the customer important to their operations and success?

    <p>All of the above</p> Signup and view all the answers

    What do heads of industry, the service sector, utilities, and government try to do?

    <p>Please the customer</p> Signup and view all the answers

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