5 Questions
According to Sam M. Walton, who is the boss in any organization?
The customer
Who can fire everybody in a company by spending their money somewhere else?
The customer
Why is pleasing the customer the objective of every action?
To succeed as a business
Who considers the customer important to their operations and success?
All of the above
What do heads of industry, the service sector, utilities, and government try to do?
Please the customer
Test your knowledge of customer service basics with this quiz! Learn about the importance of putting the customer first, understanding their needs, and providing exceptional service. Discover how customer satisfaction can make or break a business.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
