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Questions and Answers
According to Sam M. Walton, who is the boss in any organization?
According to Sam M. Walton, who is the boss in any organization?
- The customer (correct)
- The staff person
- The chairman
- The CEO
Who can fire everybody in a company by spending their money somewhere else?
Who can fire everybody in a company by spending their money somewhere else?
- The chairman
- The CEO
- The staff person
- The customer (correct)
Why is pleasing the customer the objective of every action?
Why is pleasing the customer the objective of every action?
- To impress the CEO
- To increase profits
- To satisfy employees
- To succeed as a business (correct)
Who considers the customer important to their operations and success?
Who considers the customer important to their operations and success?
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What do heads of industry, the service sector, utilities, and government try to do?
What do heads of industry, the service sector, utilities, and government try to do?
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