12 Steps of Service Basics
12 Questions
101 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What should you do within 2 minutes of greeting the guest?

  • Start taking their order immediately
  • Bring the menu to the table
  • Smile and always be warm and inviting (correct)
  • Ask them about their day
  • What is the appropriate time frame to return beverages to guests?

  • Whenever convenient
  • Within 5-7 minutes
  • Within 8-12 minutes
  • Within 2-4 minutes (correct)
  • What should you inform guests of during the beverage return?

    Daily features

    How long should appetizers take to be served?

    <p>8-12 minutes</p> Signup and view all the answers

    During food delivery, serve ladies first, then gentlemen by the lowest ______ point number.

    <p>pivot</p> Signup and view all the answers

    What should be checked back on after two bites of food?

    <p>Food quality</p> Signup and view all the answers

    What should you do during table maintenance?

    <p>Check beverage levels and remove unused plates</p> Signup and view all the answers

    How long after entrees should you clear the table?

    <p>Within 3 minutes</p> Signup and view all the answers

    Dessert menus do not need to be dropped to guests.

    <p>False</p> Signup and view all the answers

    What should you do when presenting the check?

    <p>Thank the guests and ask them if they are loyalty members</p> Signup and view all the answers

    What is expected regarding prompt check reconciliation?

    <p>It should be processed within 2 minutes</p> Signup and view all the answers

    What should you do after thanking the guest?

    <p>Invite them back soon</p> Signup and view all the answers

    Study Notes

    12 Steps of Service - Overview

    • Greet guests within 2 minutes with a warm smile and introduction.
    • Place a beverage napkin on the table and offer beverage choices.
    • Repeat your name three times during the initial interaction.

    Return Beverages

    • Serve beverages within 2-4 minutes.
    • Inform guests about daily specials using descriptive language.
    • Verify if guests have menu questions and suggest specific appetizers and entrées.
    • Take the food order clearly.

    Order Placement

    • Staging and timing of courses is essential.
    • Set time standards: Appetizers (8-12 mins), Salads (8-12 mins), Entrées (18-22 mins).
    • Report any delays to a manager immediately.

    Table Marking

    • Ensure the table is equipped with necessary condiments and utensils for various dishes.
    • Anticipate guest needs; avoid guests needing to ask for items.

    Food Delivery

    • Serve food without auctioning; follow a protocol to serve ladies first, then gentlemen.
    • Offer assistance by asking if there’s anything additional needed at that moment.

    Quality Check

    • After the guest takes 2 bites of their food, check in on food quality.

    Table Maintenance

    • Monitor and replenish beverage levels, and offer refills.
    • Remove unused dishes and clutter from the table to keep it tidy.

    Clearing the Table

    • Clear non-used items within 3 minutes after entrées are served.
    • Avoid stacking dishes on the table or against your body to maintain professionalism.

    Desserts and Beverages

    • Present dessert menus and suggest specific items for coffee or after-dinner drinks.
    • Set time standards for desserts (8-10 mins) and coffee (3-5 mins).
    • Continue maintenance of the table throughout the stay.

    Check Presentation

    • Present the check standing to show attentiveness.
    • Inquire if guests are loyalty members or wish to become members.
    • Inform guests the bill will be taken care of when they're ready.

    Prompt Check Reconciliation

    • Process bill rapidly to prevent guest delays after their meal.
    • Complete payment processing and rewards points within 2 minutes.

    Guest Departure

    • Thank guests for their visit and invite them back.
    • Introduce yourself and encourage them to request you on their next visit.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Test your knowledge on the 12 Steps of Service with these flashcards. Learn how to greet guests, serve beverages, and provide excellent customer service in a restaurant setting. Perfect for hospitality students and professionals looking to enhance their skills.

    More Like This

    Front Desk Agent Training Quiz
    6 questions
    Front Office Skills Training
    68 questions
    Use Quizgecko on...
    Browser
    Browser