Podcast
Questions and Answers
What does customer service refer to?
What does customer service refer to?
- Satisfying the company's employees
- Satisfying the company's shareholders
- Satisfying the company's customers (correct)
- Satisfying the company's competitors
According to the 2019 UK Customer Service Satisfaction survey, what do the highest performing organisations project?
According to the 2019 UK Customer Service Satisfaction survey, what do the highest performing organisations project?
- Lack of emotional connection and ethical commitment
- Authentic customer ethos and emotional connection (correct)
- Dishonest customer ethos and ethical commitment
- Inauthentic customer ethos and emotional disconnection
What percentage of customers in the 2022 survey prefer excellent customer service, even if it costs more?
What percentage of customers in the 2022 survey prefer excellent customer service, even if it costs more?
- 30%
- 25%
- 34% (correct)
- 40%
What aspects are included in customer service according to the text?
What aspects are included in customer service according to the text?
Why is customer service important to organisations according to the text?
Why is customer service important to organisations according to the text?
Why has customer service become a dominant issue in the recent past?
Why has customer service become a dominant issue in the recent past?
What has led to the increased expectations of service from insurance companies?
What has led to the increased expectations of service from insurance companies?
Why have insurers and intermediaries recognized the importance of better service standards?
Why have insurers and intermediaries recognized the importance of better service standards?
What makes it more difficult for a customer to understand what they have bought in the context of insurance products?
What makes it more difficult for a customer to understand what they have bought in the context of insurance products?
What are the key areas contributing to the dominance of customer service as an issue in the recent past?
What are the key areas contributing to the dominance of customer service as an issue in the recent past?
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