Customer Satisfaction Essentials Quiz
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Questions and Answers

True or false: One of the fundamental needs of a customer is the need for timely service.

True

True or false: The need to be recognized is not one of the eight fundamental needs of a customer.

False

True or false: The need to feel welcome is one of the eight fundamental needs of a customer.

True

Which of the following is NOT one of the fundamental needs of a customer?

<p>The need for timely service</p> Signup and view all the answers

Which of the following needs refers to a customer's desire to be acknowledged and valued?

<p>The need to be recognized</p> Signup and view all the answers

Which of the following needs refers to a customer's desire to have their problems or concerns resolved?

<p>The need to receive help or assistance</p> Signup and view all the answers

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