Customer Relationship Management Roles
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Questions and Answers

Differentiation depends on customer ______.

perception

There are three types of product differentiation: 1. Horizontal differentiation: Distinctions in products that cannot be evaluated in terms of ______.

quality

Vertical differentiation: Distinctions in products that can be evaluated in terms of ______.

quality

Simple (or Mixed) differentiation: Differentiation based on numerous ______.

<p>characteristics</p> Signup and view all the answers

Price is the most common determinant of which target group will be attracted to a brand’s product. It separates a premium product from ______ products.

<p>economical</p> Signup and view all the answers

It gives the customers a reason to purchase the brand’s product and repeat the purchase. It increases the recall value of the product. It increases brand loyalty and builds brand ______.

<p>equity</p> Signup and view all the answers

Features like size, shape, ingredients, origin, etc. differentiate products in the same price spectrum. They also help the brand to back their high pricing ______.

<p>decisions</p> Signup and view all the answers

Attribute-based differentiation is important for the brand to defend their price from levelling down to the bottom part of the price ______.

<p>spectrum</p> Signup and view all the answers

A product can be differentiated based on ______.

<p>price</p> Signup and view all the answers

Training, installation, ease of ordering, channels of distribution, relationship differentiation are all important factors in product ______.

<p>differentiation</p> Signup and view all the answers

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