10 Questions
What is the process of applying scientific, engineering, and business knowledge to produce a basic functional design that meets both customer needs and manufacturing or service delivery requirements?
Concept innovation
Which quality dimensions might be important to customers in an online system?
Content, accuracy, ease of use, timeliness, aesthetics & security
How should VoC (Voice of Customer) be linked to design, production & delivery process?
Via empowered employees
What is the adoption of an idea, process, technology, product or business model that is either new or new to its proposed application?
Innovation
What is the great way to link customer needs to design, production & delivery process?
Via empowered employees
What is the significance of linking Voice of Customer (VoC) to design, production, and delivery processes?
Linking VoC to design, production, and delivery processes ensures that customer needs are considered and incorporated into the overall product or service development, leading to enhanced customer satisfaction and improved quality.
How does concept development relate to innovation and creativity?
Concept development involves applying scientific, engineering, and business knowledge to produce a basic functional design that meets customer needs and manufacturing or service delivery requirements. This process is related to innovation and creativity as it involves the adoption of new ideas, processes, technologies, products, or business models, and seeing things in new or novel ways.
What is the impact of good communication on overall customer experiences?
Good communication is imperative for overall customer experiences as it can positively influence the customer's perception of the product or service, leading to improved satisfaction and loyalty. Conversely, poor communication can result in negative customer experiences and dissatisfaction.
What are some important quality dimensions for an online system according to the text?
According to the text, important quality dimensions for an online system may include content, accuracy, ease of use, timeliness, aesthetics, and security. These dimensions are crucial for meeting customer expectations and ensuring a positive online experience.
How can empowered employees contribute to linking customer needs to design, production, and delivery processes?
Empowered employees can contribute to linking customer needs to design, production, and delivery processes by actively engaging with customer feedback, understanding their needs, and using their autonomy to make decisions that prioritize customer satisfaction and quality. This approach facilitates a direct connection between customer expectations and the product or service development process.
Test your knowledge on linking customer needs to design, concept innovation, and product development for quality design. Explore the tools like House of Quality and GAPS Model used for designing quality.
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