Designing Quality: Customer Needs, Concept Innovation, and Product Development

<p>Innovation</p> Signup and view all the answers

<p>Via empowered employees</p> Signup and view all the answers

<p>Linking VoC to design, production, and delivery processes ensures that customer needs are considered and incorporated into the overall product or service development, leading to enhanced customer satisfaction and improved quality.</p> Signup and view all the answers

<p>Concept development involves applying scientific, engineering, and business knowledge to produce a basic functional design that meets customer needs and manufacturing or service delivery requirements. This process is related to innovation and creativity as it involves the adoption of new ideas, processes, technologies, products, or business models, and seeing things in new or novel ways.</p> Signup and view all the answers

<p>Good communication is imperative for overall customer experiences as it can positively influence the customer's perception of the product or service, leading to improved satisfaction and loyalty. Conversely, poor communication can result in negative customer experiences and dissatisfaction.</p> Signup and view all the answers

<p>According to the text, important quality dimensions for an online system may include content, accuracy, ease of use, timeliness, aesthetics, and security. These dimensions are crucial for meeting customer expectations and ensuring a positive online experience.</p> Signup and view all the answers

<p>Empowered employees can contribute to linking customer needs to design, production, and delivery processes by actively engaging with customer feedback, understanding their needs, and using their autonomy to make decisions that prioritize customer satisfaction and quality. This approach facilitates a direct connection between customer expectations and the product or service development process.</p> Signup and view all the answers