Podcast
Questions and Answers
What should be included with the gifts offered to the client as a final touch?
What should be included with the gifts offered to the client as a final touch?
- A promotional brochure
- A discount coupon for future services
- A handwritten Thank-you Card (correct)
- A loyalty program invitation
Within what time frame should you follow up with the customer after the delivery?
Within what time frame should you follow up with the customer after the delivery?
- 72 hours
- 24 hours
- 48 hours (correct)
- One week
What optional service can you offer when providing gifts to the client?
What optional service can you offer when providing gifts to the client?
- Putting gifts in the trunk (correct)
- An extended warranty
- Gift wrapping
- Delivery to their home
What video should be played in IREDI 4.0 as part of the final send off?
What video should be played in IREDI 4.0 as part of the final send off?
What method should be used to record the follow-up with the customer?
What method should be used to record the follow-up with the customer?
Flashcards
Goodbye: Final Touch
Goodbye: Final Touch
The final step in delivering a car to a client, focusing on a positive and memorable experience.
Gifts for Client
Gifts for Client
Offering a client an additional gift, such as flowers, champagne, or accessories, as a token of appreciation.
INFINITI Thank-You Card
INFINITI Thank-You Card
A handwritten thank-you card from INFINITI included with gifts to emphasize appreciation for the customer.
48-hour Follow-Up
48-hour Follow-Up
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Road to INFINITI Video
Road to INFINITI Video
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Study Notes
Final Customer Interaction
- Offer additional gifts (flowers, champagne, accessories) to the client.
- Include an INFINITI handwritten thank-you card with the gifts.
- Optionally place the gifts in the trunk.
- Follow up with a phone call within 48 hours of delivery, documenting this in the DMS.
- In IREDI 4.0, the "Road to INFINITI" video should play on the screen and the screen must lift off when the customer departs.
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Description
This quiz focuses on effective strategies for final customer interactions, emphasizing personalized gestures such as gifts and handwritten cards. Participants will learn the importance of follow-up communication and using technology to enhance the customer experience.
