Podcast
Questions and Answers
What is one of the key steps in closing a deal in vehicle sales?
What is one of the key steps in closing a deal in vehicle sales?
Which option is NOT a measurement criterion for closing the deal?
Which option is NOT a measurement criterion for closing the deal?
What should be provided to customers to aid in closing the deal?
What should be provided to customers to aid in closing the deal?
Which action enhances the customer experience after a sale is closed?
Which action enhances the customer experience after a sale is closed?
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What aspect of closing the deal helps in addressing customer concerns?
What aspect of closing the deal helps in addressing customer concerns?
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Study Notes
Closing the Deal Criteria
- Clarify Queries: Address any customer questions about the vehicle.
- Purchase Options: Offer various purchasing choices to the customer.
- Trade-in Explanation: Explain and propose a trade-in option for the customer.
- Quotation: Provide a detailed quotation to the customer.
- Personalized Thank You Note: Handwrite a personalized "INFINITI Thank You" card for the customer.
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Description
This quiz covers essential criteria for successfully closing sales deals, focusing on customer interaction and negotiation techniques. It emphasizes the importance of clarifying customer queries, offering purchase options, and providing personalized follow-ups to enhance customer satisfaction. Test your knowledge on effective sales strategies!
