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Closing the Deal in Sales

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Questions and Answers

What is one of the key steps in closing a deal in vehicle sales?

Presenting the dealership's history

Clarifying any queries regarding the vehicle (correct)

Providing financing options only

Offering additional warranties

Which option is NOT a measurement criterion for closing the deal?

Understanding the customer's credit history (correct)

Explaining and offering to do trade-in

Providing purchase options for customers

Giving a personalized thank you card

What should be provided to customers to aid in closing the deal?

A quotation for the vehicle (correct)

A discount on future services

A complimentary vehicle inspection

A list of local competitors

Which action enhances the customer experience after a sale is closed?

<p>Giving a personalized handwritten thank you card (A)</p> Signup and view all the answers

What aspect of closing the deal helps in addressing customer concerns?

<p>Clarifying any queries regarding the vehicle (B)</p> Signup and view all the answers

Study Notes

Closing the Deal Criteria

Clarify Queries: Address any customer questions about the vehicle.
Purchase Options: Offer various purchasing choices to the customer.
Trade-in Explanation: Explain and propose a trade-in option for the customer.
Quotation: Provide a detailed quotation to the customer.
Personalized Thank You Note: Handwrite a personalized "INFINITI Thank You" card for the customer.

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Description

This quiz covers essential criteria for successfully closing sales deals, focusing on customer interaction and negotiation techniques. It emphasizes the importance of clarifying customer queries, offering purchase options, and providing personalized follow-ups to enhance customer satisfaction. Test your knowledge on effective sales strategies!