Podcast
Questions and Answers
What is one of the key steps in closing a deal in vehicle sales?
What is one of the key steps in closing a deal in vehicle sales?
- Presenting the dealership's history
- Clarifying any queries regarding the vehicle (correct)
- Providing financing options only
- Offering additional warranties
Which option is NOT a measurement criterion for closing the deal?
Which option is NOT a measurement criterion for closing the deal?
- Understanding the customer's credit history (correct)
- Explaining and offering to do trade-in
- Providing purchase options for customers
- Giving a personalized thank you card
What should be provided to customers to aid in closing the deal?
What should be provided to customers to aid in closing the deal?
- A quotation for the vehicle (correct)
- A discount on future services
- A complimentary vehicle inspection
- A list of local competitors
Which action enhances the customer experience after a sale is closed?
Which action enhances the customer experience after a sale is closed?
What aspect of closing the deal helps in addressing customer concerns?
What aspect of closing the deal helps in addressing customer concerns?
Flashcards
Clarifying vehicle queries
Clarifying vehicle queries
Addressing any questions the customer might have about the vehicle, ensuring all details are clear.
Providing purchase options
Providing purchase options
Presenting various options for buying the car, including financing, leasing, or outright purchase.
Offering a trade-in
Offering a trade-in
Offering the customer the opportunity to trade in their old car for a discounted price on their new purchase.
Giving a quotation
Giving a quotation
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Handwritten INFINITI Thank You Card
Handwritten INFINITI Thank You Card
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Study Notes
Closing the Deal Criteria
- Clarify Queries: Address any customer questions about the vehicle.
- Purchase Options: Offer various purchasing choices to the customer.
- Trade-in Explanation: Explain and propose a trade-in option for the customer.
- Quotation: Provide a detailed quotation to the customer.
- Personalized Thank You Note: Handwrite a personalized "INFINITI Thank You" card for the customer.
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