10 Questions
What is the most effective way to establish trust with a customer during a sales interaction?
Focus on the customer's needs instead of your product
Which technique is used to clarify customer needs during a sales interaction?
Probing-ask, listen, repeat
What is the purpose of closing a sale or service?
To ensure customer satisfaction
Which of the following is NOT an essential element of greeting a customer?
Ignoring their presence
What should you avoid doing while greeting a customer?
Wait for them to speak first
Which phrase should you use to complete your greeting and initiate a conversation with the customer?
How may I help you?
Which of the following is NOT a recommended approach for greeting customers?
Ignoring them
How does probing help in a customer interaction?
To establish trust by focusing on customer needs
Which of the following is NOT a recommended approach for probing questions?
Asking each customer the same set of questions
What is the purpose of customer feedback in a sales interaction?
To ensure customer satisfaction and improve service
Test your knowledge on techniques for handling customer grievances, including listening, empathizing, accepting, reacting, and apologizing. Learn how to improve customer satisfaction and loyalty by understanding and addressing their feedback effectively.
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