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Questions and Answers
What is the most effective way to establish trust with a customer during a sales interaction?
What is the most effective way to establish trust with a customer during a sales interaction?
- Ask a set of predefined questions
- Introduce yourself and your product
- Ignore the customer until they speak
- Focus on the customer's needs instead of your product (correct)
Which technique is used to clarify customer needs during a sales interaction?
Which technique is used to clarify customer needs during a sales interaction?
- Ignoring the customer until they speak
- Making stereotypical assumptions
- Closing the sale quickly
- Probing-ask, listen, repeat (correct)
What is the purpose of closing a sale or service?
What is the purpose of closing a sale or service?
- To rush the customer
- To ensure customer satisfaction (correct)
- To showcase your sales skills
- To force a customer to make a purchase
Which of the following is NOT an essential element of greeting a customer?
Which of the following is NOT an essential element of greeting a customer?
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What should you avoid doing while greeting a customer?
What should you avoid doing while greeting a customer?
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Which phrase should you use to complete your greeting and initiate a conversation with the customer?
Which phrase should you use to complete your greeting and initiate a conversation with the customer?
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Which of the following is NOT a recommended approach for greeting customers?
Which of the following is NOT a recommended approach for greeting customers?
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How does probing help in a customer interaction?
How does probing help in a customer interaction?
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Which of the following is NOT a recommended approach for probing questions?
Which of the following is NOT a recommended approach for probing questions?
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What is the purpose of customer feedback in a sales interaction?
What is the purpose of customer feedback in a sales interaction?
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