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Customer Grievances Handling Techniques Quiz

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Customer Grievances Handling Techniques Quiz

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Questions and Answers

What is the most effective way to establish trust with a customer during a sales interaction?

Ask a set of predefined questions

Introduce yourself and your product

Ignore the customer until they speak

Focus on the customer's needs instead of your product (correct)

Which technique is used to clarify customer needs during a sales interaction?

Ignoring the customer until they speak

Making stereotypical assumptions

Closing the sale quickly

Probing-ask, listen, repeat (correct)

What is the purpose of closing a sale or service?

To rush the customer

To ensure customer satisfaction (correct)

To showcase your sales skills

To force a customer to make a purchase

Which of the following is NOT an essential element of greeting a customer?

Ignoring their presence Signup and view all the answers

What should you avoid doing while greeting a customer?

Wait for them to speak first Signup and view all the answers

Which phrase should you use to complete your greeting and initiate a conversation with the customer?

How may I help you? Signup and view all the answers

Which of the following is NOT a recommended approach for greeting customers?

Ignoring them Signup and view all the answers

How does probing help in a customer interaction?

To establish trust by focusing on customer needs Signup and view all the answers

Which of the following is NOT a recommended approach for probing questions?

Asking each customer the same set of questions Signup and view all the answers

What is the purpose of customer feedback in a sales interaction?

To ensure customer satisfaction and improve service Signup and view all the answers