Customer Behavior and Decision Making in Marketing Quiz
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Questions and Answers

Which of the following is NOT one of the learning outcomes of the Principles of Marketing course?

  • Understanding the role of marketing research
  • Identifying and targeting marketing population
  • Recognizing different channels of distribution (correct)
  • Applying knowledge of marketing concepts and techniques

What are the factors that influence the customer decision-making process?

  • Luxury, necessary, and cultural
  • Marketing mix, product classification, and distribution channels
  • Functional, emotional, physiological, and social
  • Cultural, social, personal, and psychological (correct)

What is the difference between functional and emotional benefits?

  • Functional benefits are long-term, while emotional benefits are short-term
  • Functional benefits are tangible, while emotional benefits are intangible
  • Functional benefits are essential, while emotional benefits are optional
  • Functional benefits are rational, while emotional benefits are psychological (correct)

What is the role of marketing research in a business organization?

<p>Identifying and targeting marketing population (A)</p> Signup and view all the answers

What are the different elements of the marketing mix?

<p>Product, price, place, and promotion (C)</p> Signup and view all the answers

Which of the following is NOT one of the factors influencing the customer decision-making process?

<p>Psychological (D)</p> Signup and view all the answers

Which of the following is NOT a benefit that influences customer needs and wants?

<p>Physiological (B)</p> Signup and view all the answers

Which of the following is NOT one of the learning outcomes of the Principles of Marketing course?

<p>Understanding various elements of marketing mix (D)</p> Signup and view all the answers

Which of the following is NOT a method of marketing promotion?

<p>Product classification (C)</p> Signup and view all the answers

Which of the following is NOT one of the elements of the marketing mix?

<p>Profit (B)</p> Signup and view all the answers

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