Podcast
Questions and Answers
What was not always clear in Cusin's work?
What was not always clear in Cusin's work?
- The emotional challenges faced by individuals and the organization
- The impact of leadership and culture on transformation processes
- The role of external demands in improving and transforming the system
- The definition of systems and the arbitrary boundaries being used (correct)
According to the analysis, which challenges were present across all case studies?
According to the analysis, which challenges were present across all case studies?
- Challenges related to emotional responses and transformation processes
- Challenges affecting individual services and whole hospital/sites
- Challenges specific to the initial CQC inspection and report
- Challenges related to leadership, culture, and external demands (correct)
What was reported as being critical in how case organizations reacted to the initial CQC inspection and report?
What was reported as being critical in how case organizations reacted to the initial CQC inspection and report?
- The transformation and improvement efforts
- The emotional challenges faced by individuals
- The impact of external demands on the organization
- The role of leaders (correct)
How did organizations tend to fare better when viewing the CQC inspection as an opportunity to drive change?
How did organizations tend to fare better when viewing the CQC inspection as an opportunity to drive change?
In how many case studies was the role of leaders explicit in their transformation and improvement efforts?
In how many case studies was the role of leaders explicit in their transformation and improvement efforts?
What can be largely categorised as key system inputs from the QUASER study?
What can be largely categorised as key system inputs from the QUASER study?
What did systems levels for improvements seem to range from, according to Cusin's work?
What did systems levels for improvements seem to range from, according to Cusin's work?
Which aspect was likely to impact how individuals and the organization respond to improving and transforming the system?
Which aspect was likely to impact how individuals and the organization respond to improving and transforming the system?
What was the catalyst to accepting the findings of the inspection reports and making improvements in most cases?
What was the catalyst to accepting the findings of the inspection reports and making improvements in most cases?
What do the eight QUASER challenges largely represent, according to the text?
What do the eight QUASER challenges largely represent, according to the text?
What is the term used to describe the visibility of leaders in supporting improvement activity within the organization?
What is the term used to describe the visibility of leaders in supporting improvement activity within the organization?
Which component of culture might influence aspects of performance, posing a challenge for leaders to understand?
Which component of culture might influence aspects of performance, posing a challenge for leaders to understand?
What is recognized as being critical to improvement as it is seen by some organizations as having the answers to improving services?
What is recognized as being critical to improvement as it is seen by some organizations as having the answers to improving services?
Which case organization was selected to take part in the Virginia Mason Institute program focusing on using Lean methods to support a patient-centered culture?
Which case organization was selected to take part in the Virginia Mason Institute program focusing on using Lean methods to support a patient-centered culture?
What was highlighted by multiple cases in terms of developing a set of organizational values and behaviors that resonate with all staff?
What was highlighted by multiple cases in terms of developing a set of organizational values and behaviors that resonate with all staff?
What is crucial to the sustainability of Quality Improvement (QI) according to previous research?
What is crucial to the sustainability of Quality Improvement (QI) according to previous research?
What was a key theme across the case organizations with regards to culture?
What was a key theme across the case organizations with regards to culture?
Which approach is increasingly linked to quality but requires a better understanding of its dynamics?
Which approach is increasingly linked to quality but requires a better understanding of its dynamics?
What factor has been found to contribute to a stronger QI culture in organizations?
What factor has been found to contribute to a stronger QI culture in organizations?
What has been noted as a success factor in some cases, even though it was unclear what learning mechanisms were in place to support improvement activities?
What has been noted as a success factor in some cases, even though it was unclear what learning mechanisms were in place to support improvement activities?
Which approach has been reported as a crucial component to building QI capacity and capability?
Which approach has been reported as a crucial component to building QI capacity and capability?
What was less evident from the case data and possibly the most problematic for case organizations according to the text?
What was less evident from the case data and possibly the most problematic for case organizations according to the text?
What did one case use as a way of 'crowdsourcing' staff feedback on working at the organization?
What did one case use as a way of 'crowdsourcing' staff feedback on working at the organization?
What did all cases mention focusing on, as per the QUASER study?
What did all cases mention focusing on, as per the QUASER study?
Which factor required some organizations to focus on rebuilding and managing their reputation?
Which factor required some organizations to focus on rebuilding and managing their reputation?
'QUASER' is a research framework that specifically focuses on which of the following?
'QUASER' is a research framework that specifically focuses on which of the following?
What is considered important for several cases during the early stages of their engagement work?
What is considered important for several cases during the early stages of their engagement work?
What was less emphasized among all cases as per the QUASER study?
What was less emphasized among all cases as per the QUASER study?
What is the main purpose of the QUASER guide?
What is the main purpose of the QUASER guide?
What impacted the case review?
What impacted the case review?
What is mentioned as limited in the study?
What is mentioned as limited in the study?
What is the significance of using other frameworks like MUSIQ in conjunction with QUASER, as per the text?
What is the significance of using other frameworks like MUSIQ in conjunction with QUASER, as per the text?
What aspect requires further research, as mentioned in the text?
What aspect requires further research, as mentioned in the text?
What does the text imply about the changes made at a local/hospital level?
What does the text imply about the changes made at a local/hospital level?
What would provide further insight into achieving a sustainable systems approach to improving healthcare services?
What would provide further insight into achieving a sustainable systems approach to improving healthcare services?
What does the text indicate about the qualitative accounts provided by senior leaders, managers, and frontline workers?
What does the text indicate about the qualitative accounts provided by senior leaders, managers, and frontline workers?